Korey RutherfordAuditor in Charge - Project Manager at a educational organization
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is very stable. It is a very manageable and secure system."
"Multiple access ID capabilities, meshing, and the quality of the product itself are all valuable features."
"The flexibility, since it's a cloud service, is the most valuable feature of this solution."
"The functionalities are quite professional and complete. It offers good integration with other Meraki products, like switches and the firewall. You can get an overview of all networks and the host. It's really great; nobody else can do that."
"The most valuable features are the management tools, including monitoring and reporting."
"We can deploy it and check in on our customers without having an on-site connection or an on-site infrastructure for elderly customers."
"The solution is easily scalable. There are not really any limits for the customer in terms of expanding if they need to."
"The most valuable feature is the stability. It works and doesn't stop."
"We use NETGEAR's Insight management solution to do off-property controls. It is user-friendly and provides network management, monitoring, and service deployment across multiple remote and local sites. That means I don't have to be physically at a location to do things if I want to make any changes to the network. It saves time and money."
"The meshing capabilities are the most valuable feature. When I am going in-between buildings, my phone doesn't have to pick up different WiFi. They are all the same. Even in-between the buildings, I stay connected."
"I now have the ability to remote access my network. That works extremely well. I can access it from any place. I don't need to be physically at the device. This saves me on time and travel."
"The metrics demonstrate that NETGEAR really does a good job of balancing the load between the various access points on the networks and this results in an elimination of downtime."
"[Being] able to configure the WiFi devices and to see utilization remotely, or from the cloud."
"I am all about simplicity. With the Insight management solution, I don’t need an additional cloud controller, appliance, network manager, or PC/server to configure and manage my access points. You have to look at cost, and everything has a cost. There is a cost to using Insight. But if the cost is reasonable, I don't want another layer. The ability to deploy a network and then have that software built-in, without having to go to a third-party, is big. Also, the less pieces that I have to call in on, the better. So, when I'm calling NETGEAR, it's not like I'm using some third-party piece of software to manage their product. It doesn't add that layer of complexity, which is key."
"From the WiFi aspect, it's very intuitive and easy to use. The solution enables me to manage my entire WiFi from anywhere in the world..."
"I'm able to do a lot of things, because the GUI is designed very well. I'm able to remotely make certain changes via my phone and apply them right away. It makes life easier when it comes to managing the equipment. The Insight management solution phone app is very good. It enables me to do what I want to do."
"In a future release, they should offer a next-generation UTM, where you can manage all items and the network, and have it include a lot of security features like fingerprinting functionality."
"Unfortunately, we have to deal with European privacy laws and as far as we can see, the solution is not compliant with these. It's why we're not able to continue with Cisco Meraki. They need to become compliant with GDPR laws."
"There is only one particular thing that needs improvement. Sometimes, for example, when you need to open a ticket, although it's under the umbrella of Cisco, you still need to go to the Meraki support."
"The commercial version of the solution could be cheaper."
"In the future, I would like to see IP telephony in Saudi Arabia."
"The technical support for Meraki needs improvements made to the waiting times."
"Meraki should share their viability roadmap. It is really hard to know which functionality will appear or when they will be available. It is also hard to know which features are available now but are not visible on the dashboard."
"I'd like better integration with security providers."
"Software-wise, they need to provide the ability to kick users out. If multiple users are abusing the system or the network, I should be able to block them for a time and, when I need to unblock them, I should be able to do so by using their MAC ID. That feature might already be there and I just don't know about it."
"There is always room for improvement."
"I have some frustrations with the ease of use. It tends to be sluggish. The graphical interface is pretty, but not useful. They have this tree that shows connected devices, which makes no sense whatsoever because the labeling field of the tree truncates all the items to the point that it's almost useless. You can't even tell what it is. I would prefer a spreadsheet list of the gear as opposed to a graphical representation."
"While the data throughput does provide us with full insight into data being used, we find that it's not very accurate."
"A con is the backend system which is very, very slow."
"The registration is annoying. I have to go back to NETGEAR and log tickets. Access points and router registration are something that they need to address in Insight. They need to fix the bug of getting the devices activated and enrolled in Insight without fighting with them. I have probably done about six of these in the last month. You get to see patterns."
"The biggest issue I've had is that it works very well with the WiFi, but it does not offer any assistance at all with the routers. You can't control them or manage them at all. As soon as you want to use anything on the network side—because I have multiple 28-port switches—you can't manage them using this app."
"Ubiquiti is a very good company. NETGEAR should look at that model and expand on its remote capabilities. Ubiquiti seems to have a better product."
"The price is good, but it could be improved."
"You have to renew your contract every year, or for three or for five years. If you do not pay right away they will suspend your subscription."
"The pricing is based on a subscription and is a bit high at the moment."
"This solution is quite costly and there are costs in addition to the licensing fees."
"This solution is slightly more expensive than others, such as Ruckus Wi-Fi."
"It's not super expensive and it's not super cheap."
"The cost is not so much for Wireless LAN, but when you have to get the security license, it costs a lot."
"The price of the product could be cheaper."
"Price-wise, it is a little too high, about $20 higher than what it should be, but it's worth it. It's cheaper than Cisco's access point, but the products are not apples to apples."
"It wasn't much more than 100 dollars a year. For the devices that we have, the pricing was pretty fair."
"The pricing seems to be reasonable."
"For what you get, the price of Insight access points is very reasonable."
"Their pricing is perfect for smaller businesses who are money and budget conscious. There are a lot of other solutions out there that are two to three times more expensive."
"I can source the stuff pretty quickly wherever I go through the distributor. There is pricing available at NETGEAR if you can spend between $2,000 and $5,000 on a solution. So, there is special pricing that they can help with. The vendor's reps are very responsive. They have a good channel system."
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Cisco Meraki Wireless LAN is ranked 3rd in Wireless LAN with 49 reviews while NETGEAR Insight Access Points is ranked 7th in Wireless LAN with 8 reviews. Cisco Meraki Wireless LAN is rated 8.4, while NETGEAR Insight Access Points is rated 8.0. The top reviewer of Cisco Meraki Wireless LAN writes "Knowledgeable and helpful support, and it scales and load-balances to fit our needs". On the other hand, the top reviewer of NETGEAR Insight Access Points writes "Without using a third-party, I can deploy a network with software built-in". Cisco Meraki Wireless LAN is most compared with Aruba Wireless, Ubiquiti Wireless, Cisco Wireless and Ruckus Wireless, whereas NETGEAR Insight Access Points is most compared with Ubiquiti WLAN, Cisco Wireless, Ruckus Wireless, Aruba Wireless and Dell EMC Ruckus. See our Cisco Meraki Wireless LAN vs. NETGEAR Insight Access Points report.
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