This solution can minimize the time technicians spend on troubleshooting issues in a company. This is a benefit.

We do not use this solution for ourselves but we install it for customer use as value-added vendors. It has improved our services by allowing us to provide an excellent product that maintains our reputation.

nGenius provides us with increased visibility during IT deployments. We are able to see that the application is available and working for all the sites at a glance.

It also gives us a heads-up before we start receiving customer calls that there is an issue. Likewise, we can see that it might be a case that an individual user is having a challenge, not the rest of the organization. It can save us the time needed to troubleshoot networks or the application when the problem is not there. We can then focus more on the end-user's laptop or desktop. In that way, it helps us get to root cause quickly.

The solution has cut our overall troubleshooting time, reducing it by about an hour per situation.

The solution gives us increased visibility while conducting an IT deployment. Especially if it's something new, it lets us rapidly gain insight into what a particular client's traffic is going to look like.

The biggest thing, given there's an assumption that the network is the cause of the problem, is that it allows us to be more efficient when it comes to isolating what the issue is - whether it's an application issue or a network issue.