Their support is excellent.

24/7 support is available via telephone, email or chat. 95% of issues are able to be dealt with successfully by 1st level support.

Technical support is very good. We have a dedicated Technical Account Manager (TAM) who understands our business.

Technical support was strong. I would give it an 4/5. I never waited long and generally was able to get support each time I needed it.

The product is very good and didn’t require a lot of support.

Technical support from the helpdesk was great: 4/5. With the existing account management structure, you generally have a Technical Account Manager and they can be quite helpful. Personally, I believe that they could be more proactive in assuring that, as a client, you are getting the best ROI possible.

I would rate the technical support 100/100.

Technical support is poor.

The customer service is great and the technical support is good.

If I could, I would rate their technical support with an 11 out of 10. I have never encountered the high level of support from any other vendor in my career. They are outstanding.

The technical support is very good. I never really had to ask for assistance as a recruiter. The initial training which was provided when we started using this product was great.