The only thing I would like to see in the future is the implementation of Office Teams for forms use and sharing.

I think the price can be a bit better. $19 odd for one user can put some businesses off I suppose.

If pressed, I'd say their tech support helpline sometimes takes 10-15 minutes to respond; they can certainly improve that.

In late Oct or early November last year, there was a tiny glitch.
We weren't able to see old messages in Smartbox after an update.We called
their support, I distinctly remember that I had to wait for good 15 minutes
to get a response.

The issue was resolved later on, let me add that. But phone support should
take 15 minutes to respond!

Nothing known immediately, as we just started using the system. However, I'd like to add one thing: The web interface isn't something I am crazy about, especially SmartBox. The mobile version is fine. The web interface certainly needs improvement.

Shipping cost was extra and we weren't told at the beginning. This comes under "hidden" charges. That needs to be improved.

I tried conference video calling once. I was on mobile while two others were on computers. It kept on freezing. So, that is an area for improvement.