I like the ability to have workflows. A group of people can be working on appeals and forward them all to one queue. That’s a great feature.

Everything is saved online. There is no need for us to scan paper copies and save them in our computers for our records. We used to scan all the invoices that we processed and save them on a shared drive. We also had to file away the paper copies and keep them in the storage room for years.

• Security
• Workflow