Tech support is very good, in terms of troubleshooting. It requires some custom integration setups and parameters for the back-end. Some metrics have to be queued for networks, as well.

All of the marketing is about fanatical service but in practice it's very hard to live up to those expectations. Most rackers are friendly and try to be very helpful.

It's often difficult to get timely support with a ticket, they seem to live by phone calls there. Many times you'll get a tech who runs through a checklist and sometimes can solve your problem. You can usually get escalation if the issue is severe or really needs help. I've found the service monitors you can set up through the control panel are often ignored by tech support as just noise. If you need support, you generally need to call them.

Technical support has been good, so far. I would rate them above average, but not super excellent.

I would rate the technical support at 10 out of 10.