TeamViewer End User Support
Using this solution, how many end users can you support with one support person and how many could you support before implementing this solution?
I have three monitors that I use. While it's not real common, there are times when I'm on three to four people's machines at one time trying to fix different things. I imagine if I had more monitors that could be organized enough to make sure I am using the right stuff on the right machines, I could probably do whatever our Internet could handle. I could probably do 20 people at a time.View full review »
There are no obvious limitation to how many end users that we can support. E.g., our HQ has six test locations with an entire development team and QA team where have 50 to 60 people.View full review »
Before implementing TeamViewer, I could support one person at a time over the telephone. After implementing TeamViewer, the most I've ever had were about ten connections at once. For practical purposes, it depends on your level of attention. You can be doing as many things as you want concurrently, and multiple billing if it's appropriate. But you're limited by your own attention span. I run with four large monitors on my desktop, so I've got the real estate. I can have little TeamViewer windows all over the place.View full review »
We have about 1,000 clients. Our support team is six or seven guys, plus engineering. Though we are not all connected at the same time. For example, if five of us are support 1,000 clients, then individually, we are supporting 200 clients each.
With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable.View full review »