TeamViewer Reviews

TeamViewer is the #1 ranked solution of our top Virtual Meetings tools. It's rated 4.7 out of 5 stars, and is most commonly compared to Zoom - TeamViewer vs Zoom

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JeffreyUrdan
Real User
CFO/COO at swyMed Incorporated
Dec 24 2019

What is most valuable?

Remote desktop control is what we use in TeamViewer for 99.999 percent of what we do. We occasionally use the integrated text chat. There are circumstances we've seen where certain applications don't… more »

How has it helped my organization?

The big benefit is that we can do things pretty quickly and easily, remotely. In many cases, we save a service visit to the field, which would otherwise require us to have a very large field service… more »

What needs improvement?

I find it pretty easy to use. They redesigned the interface a while ago, and, honestly, when I first looked at it, it seemed sort of clumsy, but, now that I've gotten used to it, it's pretty darn… more »

Which solution did I use previously and why did I switch?

We actually initially started using it because we're based on the east coast in Boston and Washington, D.C. and we had a client in Chicago who had our software on a number of devices. He wanted those… more »

What other advice do I have?

If somebody asks me what I recommend for remote support, I always recommend TeamViewer. If they say, "I use LogMeIn, and I love it," I wouldn't be surprised. I've been a user of LogMeIn's remote… more »

Which other solutions did I evaluate?

We've used a LogMeIn and there was something else that we've used, a solution that a partner of ours used which we tried for a while. TeamViewer seems to be a much more complete, stable, and reliable… more »
John DeMillion
Real User
Director of IT at Chester County Intermediate Unit
May 07 2019

What is most valuable?

TeamViewer's cross-platform nature is important to us, as we are about 95% macOS, and our IT organization is all-Mac, so we often use our Macs to control Windows machines… more »

How has it helped my organization?

Coming from LogMeIn, TeamViewer's remote control quality, Host reliability, file-transfer capabilities and ability to support multiple simultaneous controllers on a Host… more »

What needs improvement?

While TeamViewer has some great benefits, there are also some significant challenges and bugs. The biggest problem in our environment is that it's difficult, or sometimes… more »

What's my experience with pricing, setup cost, and licensing?

TeamViewer pricing is reasonable. It's licensed by simultaneous controlling tech, rather than by the device. I like that because previously it was always a struggle to… more »

Which solution did I use previously and why did I switch?

We came to TeamViewer from LogMeIn and, before that, we had an older product called Timbuktu. LogMeIn's main issue that caused us to switch was that the Hosts would just… more »

What other advice do I have?

Make sure that you're okay with the simultaneous tech licensing. In my environment that works out great but I'm not sure if that's appropriate for all environments. And… more »

Which other solutions did I evaluate?

We tested a number of other remote control solutions hoping for one that would stand out, because of the problems we had seen during our testing with TeamViewer on macOS… more »
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,725 professionals have used our research since 2012.
Rich Mayo
Real User
Owner at Sensible Solutions Inc.
Nov 24 2019

What is most valuable?

Every now and then I will do remote training with it. Those features are quite good. Overall, it's pretty simple and pretty straightforward, and that's one of the things… more »

How has it helped my organization?

With billing, when I initially started with TeamViewer, there was no automatic prompt for logging the details of the connection. Now, it has streamlined my process because… more »

What needs improvement?

Speed and performance have been addressed. I know there was a security blip a few years ago and they now do the extra authentication, which I appreciate and clients… more »

What's my experience with pricing, setup cost, and licensing?

Every now and then, I hear people complain, "Oh, it's pretty expensive," because it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through… more »

Which solution did I use previously and why did I switch?

Very briefly, in the first three weeks of the business, there was another tool that I used. Then I used TeamViewer and I've never stopped. I can't remember what that other… more »

What other advice do I have?

The biggest lesson that I've learned from using TeamViewer is probably the ROI lesson. I used to work for another company and I ended up buying the client list from them… more »

Which other solutions did I evaluate?

I looked at LogMeIn Rescue and PC Anywhere in addition to TeamViewer. At the time, TeamViewer was a version license, whereas LogMeIn was a subscription. But one of the big… more »
Link Porterfield
Real User
Founding Member at epic.network
Mar 26 2019

What is most valuable?

It works well on a Linux laptop or desktop. Linux support has been huge for me because that is what I use for my computer systems. To be able to have something which works… more »

How has it helped my organization?

It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things. Before having this tool, it involved having to touch the customer's… more »

What needs improvement?

Since TeamViewer version 13 introduced a Native Linux rather than running the Windows version through an emulation layer, that has been great. However, certain features… more »

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because version 11 was the last licensed version that I… more »

Which solution did I use previously and why did I switch?

I came to be familiar with TeamViewer when I was trying to find a way to access Take Control from Linux. Instead, I found out it could be done with TeamViewer. That is… more »

What other advice do I have?

Take the time to learn what TeamViewer can do. Take advantage of some of the features that it offers. Learn some of the best ways to leverage its capabilities. I have some… more »

Which other solutions did I evaluate?

LogMeIn started this rush to higher prices whenever they got bought out and chopping off lower-end tiers. A lot of people in my industry had been using them for a long… more »
Dan Wilkening
Real User
Network Administrator at Parksite
Jul 01 2019

What is most valuable?

It is really easy to use. If I can get a machine on the Internet, I can get on it and fix whatever is wrong with it. I keep an individual list of all of our machines that… more »

How has it helped my organization?

It provides efficiency, even if it is something as simple as just maintenance, something that is broken, adding something, a walk-through, or doing training. It is a great… more »

What needs improvement?

If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up… more »

What's my experience with pricing, setup cost, and licensing?

The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license… more »

Which solution did I use previously and why did I switch?

We had another software that we used for a while called Virtual Network Connection (VNC), which allowed us to access machines. The problem with that solution was that it… more »

What other advice do I have?

It is easy to use. It is a no-brainer. The only access is from the IT department to the machines. Users don't utilize anything to remote control their own machines. That's… more »

Which other solutions did I evaluate?

There were a couple of other vendors that we looked at, but we just liked TeamViewer. One of the guys that I work with had used this solution before, so it was sort of his… more »
Felician (Felix)Farcutiu
Real User
Technical Support for Commercial Theater Division at a media company with 51-200 employees
Dec 31 2019

What is most valuable?

The biggest advantage of TeamViewer is the way you can send files. For example, if you need to program something or exchange pictures, it's not that easy to to send a… more »

How has it helped my organization?

The sound and data transfer have improved the way our organization functions. For example, you can leave a TeamViewer application open and hear if a movie is playing with… more »

What needs improvement?

You are limited with the regular TeamViewer. You have don't have sound. You cannot transfer things. It has been a long time (years) since I used the regular version. In… more »

What's my experience with pricing, setup cost, and licensing?

We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use… more »

Which solution did I use previously and why did I switch?

I used other solutions in the past, i.e., LogMeIn. At a certain point, we switched from LogMeIn to TeamViewer because LogMeIn was limited at 500 users.

What other advice do I have?

It is a great, amazing tool. All companies needs to have it. It's secure, fast, and reliable. In the beginning, you need to understand the features, e.g., what a button… more »

Which other solutions did I evaluate?

We have some sites with LogMeIn because it's a matter of politics. Some companies will not allow you to install TeamViewer. They will only allow you to install LogMeIn… more »
StephenDay
Real User
IT Director at a healthcare company with 51-200 employees
Jan 20 2020

What is most valuable?

We have some people who are on the road. TeamViewer is very convenient for us if they have problems. We are able to hop on their computer and help resolve those problems… more »

How has it helped my organization?

I have used it as a troubleshooting measure with remote people. With a quick glance at TeamViewer, we can say, "Hey, your machine is not reporting as being online or… more »

What needs improvement?

We don't really use the chat feature. Some of the additional features, like the meeting stuff, is making it too cluttered. Also, we don't need TeamViewer to be a… more »

What's my experience with pricing, setup cost, and licensing?

We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to… more »

Which solution did I use previously and why did I switch?

At a previous place that a colleague worked, they used Dameware. This was their remote solution, but it required a local network connection. So, if they were remote users… more »

What other advice do I have?

Originally, the initial knee jerk reaction is if there is trouble, you run over there to help. That was almost an expectation of the users too. You have to change the… more »

Which other solutions did I evaluate?

We have looked at several other options in the past (e.g., VNC, Webex, and GoToMeeting) before taking on TeamViewer. A lot of them were just way too expensive. We are a… more »
Real User
GIS Developer at a transportation company with 11-50 employees
Dec 14 2019

What is most valuable?

The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having. Also, if I'm at home or… more »

How has it helped my organization?

It's smoother. It's faster. It stays on. It seems to have a really good connection and it's consistent. Once we got it for the company, the IT manager deployed it and started using it for technical support. He doesn't use it a whole lot… more »

What's my experience with pricing, setup cost, and licensing?

It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it. Not a whole lot of people in our company use it, but the five or six of us who do use it get a lot out of it. It's… more »

What other advice do I have?

The biggest thing I've learned from using TeamViewer is that you shouldn't spend a whole lot of time trying to find other products to save a little bit of money, when you already have a product that you know is working great. Don't waste… more »

Which other solutions did I evaluate?

I tried using WebEx and another product as well. They didn't work as smoothly as TeamViewer. We've tried using Microsoft Teams. Using that, you can take over and control the other person's cursor, but it's really cumbersome. When I use… more »
See 7 More TeamViewer Reviews

What is TeamViewer?

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
TeamViewer customers
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
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