May 07 2019
Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS
What is most valuable?TeamViewer's cross-platform nature is important to us, as we are about 95% macOS, and our IT organization is all-Mac, so we often use our Macs to control Windows machines… more»
How has it helped my organization?Coming from LogMeIn, TeamViewer's remote control quality, Host reliability, file-transfer capabilities and ability to support multiple simultaneous controllers on a Host… more»
What needs improvement?While TeamViewer has some great benefits, there are also some significant challenges and bugs. The biggest problem in our environment is that it's difficult, or sometimes… more»
What's my experience with pricing, setup cost, and licensing?TeamViewer pricing is reasonable. It's licensed by simultaneous controlling tech, rather than by the device. I like that because previously it was always a struggle to… more»
If you previously used a different solution, which one did you use and why did you switch?We came to TeamViewer from LogMeIn and, before that, we had an older product called Timbuktu. LogMeIn's main issue that caused us to switch was that the Hosts would just… more»
What other advice do I have?Make sure that you're okay with the simultaneous tech licensing. In my environment that works out great but I'm not sure if that's appropriate for all environments. And… more»
Which other solutions did I evaluate?We tested a number of other remote control solutions hoping for one that would stand out, because of the problems we had seen during our testing with TeamViewer on macOS… more»
Mar 26 2019
What is most valuable?It works well on a Linux laptop or desktop. Linux support has been huge for me because that is what I use for my computer systems. To be able to have something which works… more»
How has it helped my organization?It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things. Before having this tool, it involved having to touch the customer's… more»
What needs improvement?Since TeamViewer version 13 introduced a Native Linux rather than running the Windows version through an emulation layer, that has been great. However, certain features… more»
What's my experience with pricing, setup cost, and licensing?The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because version 11 was the last licensed version that I… more»
If you previously used a different solution, which one did you use and why did you switch?I came to be familiar with TeamViewer when I was trying to find a way to access Take Control from Linux. Instead, I found out it could be done with TeamViewer. That is… more»
What other advice do I have?Take the time to learn what TeamViewer can do. Take advantage of some of the features that it offers. Learn some of the best ways to leverage its capabilities. I have some… more»
Which other solutions did I evaluate?LogMeIn started this rush to higher prices whenever they got bought out and chopping off lower-end tiers. A lot of people in my industry had been using them for a long… more»
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Jul 01 2019
What is most valuable?It is really easy to use. If I can get a machine on the Internet, I can get on it and fix whatever is wrong with it. I keep an individual list of all of our machines that… more»
How has it helped my organization?It provides efficiency, even if it is something as simple as just maintenance, something that is broken, adding something, a walk-through, or doing training. It is a great… more»
What needs improvement?If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up… more»
What's my experience with pricing, setup cost, and licensing?The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license… more»
If you previously used a different solution, which one did you use and why did you switch?We had another software that we used for a while called Virtual Network Connection (VNC), which allowed us to access machines. The problem with that solution was that it… more»
What other advice do I have?It is easy to use. It is a no-brainer. The only access is from the IT department to the machines. Users don't utilize anything to remote control their own machines. That's… more»
Which other solutions did I evaluate?There were a couple of other vendors that we looked at, but we just liked TeamViewer. One of the guys that I work with had used this solution before, so it was sort of his… more»
Aug 29 2019
What is most valuable?TeamViewer shows you what is on the desktop of the target machine. The two features that I use the most are getting onto a desktop, so I can access it, and File Transfer. Quite often, we need put new… more»
How has it helped my organization?We can get machines logged off and check statuses of what's going on a lot easier. Otherwise, you need to track things in the office or wait for someone to be online in Istanbul, which is a bit tough… more»
What needs improvement?The remote connection process is reliable, good, and fast. On occasion, when it can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message… more»
What's my experience with pricing, setup cost, and licensing?TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it. We tell people not to license TeamViewer internally, but they… more»
What other advice do I have?Test it out and see if it meets your needs. It's awesome. Nothing else compares to it at the same level. Biggest lesson learnt: There are tools available which don't cost too much and can improve… more»
Which other solutions did I evaluate?I've used VNC in the past at another company. I like TeamViewer a bit better, as it has more tools built-in. The File Transfer thing is awesome, and it also runs faster than VNC. VNC is free and easy… more»
Feb 05 2019
What is most valuable?* Viewing the client screen remotely and having full control of controls. * Instant messaging is also good. * Mobile device support is also great.
How has it helped my organization?It's faster to connect remotely than to facilitate transportation of equipment for service. Besides, it saves the organization tons of money.
What needs improvement?Wish it would support multiple support persons at the same time to assist a client for situations that need team collaboration.
What's my experience with pricing, setup cost, and licensing?TeamViewer is affordable and also features a limited free version to test it out.
If you previously used a different solution, which one did you use and why did you switch?Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose.
What other advice do I have?In terms of performance, TeamViewer doesn't take much of your computer/device resources to run.
Which other solutions did I evaluate?I have always known TeamViewer, but we tried some Microsoft solutions.
Jan 23 2018
What is most valuable?The ease in which it operates. I have been able to get complete computer novices in different time zones to download and install the program with ease so that I could… more»
How has it helped my organization?Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers.
What needs improvement?Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a new version because I can't use an older version to… more»
What's my experience with pricing, setup cost, and licensing?There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that fits your needs. You can always scale up.
If you previously used a different solution, which one did you use and why did you switch?Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.
What other advice do I have?Try the free version to evaluate. I am sure you will be satisfied.
Which other solutions did I evaluate?Yes, LogMeIn. I preferred TeamViewer though.
Aug 13 2018
What do you think of TeamViewer?
What is our primary use case?IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.
How has it helped my organization?Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.
What is most valuable?The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.
What needs improvement?The business interface is clunky and not well-documented. It should have ability to display notes in the computer list.
For how long have I used the solution?More than five years.
Mar 27 2019
What do you think of TeamViewer?
What is our primary use case?I wanted something which I could use to control other computers over the internet, and then I found TeamViewer, and it worked great. I can control any customer's PC right from my computer with ease.
How has it helped my organization?TeamViewer improved my business because I can help my customer directly from here in very less time.
What is most valuable?Ability to share any files among others Easy to use, and has a clean user interface Value for money Ability to add any TeamViewer ID.
What needs improvement?There is nothing to improve; TeamViewer already works perfectly. But still, I think the price factor for small business.
For how long have I used the solution?One to three years.
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What is TeamViewer?TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
TeamViewer customersPorsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross