TeamViewer Reviews

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Engineera7ff
Real User
Engineering Aide at a government with 1,001-5,000 employees
Mar 22 2017

What is most valuable?

I only use TeamViewer for troubleshooting methods when the students or staff members are unable to come to the IT desk. * The most important aspect of the software is remote access... more»

How has it helped my organization?

This software is a lifesaver for distant and commuter students who cannot physically be on campus. As a school's main IT support center, we use this software constantly. Many... more»

What needs improvement?

Unfortunately, the software is hit or miss when it comes to iOS devices, especially Macs. It seems that the new updates may have included better iOS supported drivers. However,... more»

What other advice do I have??

Use this product. It is so easy to use and it makes students and staff happy. Older staff and professors are amazed that I can control their machines remotely, almost like a wizard.
RossCrutchfield
Real User
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
Jan 23 2018

What is most valuable?

The ease in which it operates. I have been able to get complete computer novices in different time zones to download... more»

How has it helped my organization?

Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I... more»

What needs improvement?

Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a... more»

What's my experience with pricing, setup cost, and licensing??

There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier... more»

Which other solutions did I evaluate??

Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.

What other advice do I have??

Try the free version to evaluate. I am sure you will be satisfied.
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access.
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Stephen Childs
Real User
Technical Support Specialist at a tech company with 501-1,000 employees
Mar 21 2017

What is most valuable?

* The ability to remotely access a customer’s computer, especially with unattended access granted. * I have time to dig through configuration files and logs to analyze issues... more»

How has it helped my organization?

I use it all the time so I can see the customer issues and interact with them live. This is opposed to being sent screenshots and having to describe to someone how to gain super... more»

What needs improvement?

I had an issue recently where my mouse clicks weren’t being registered. I had to ask the customer to click on the things I needed.

What other advice do I have??

It’s pretty dependable and very easy to use. I would recommend it to any IT professional who needs remote access to customer computers.
Damoon Karimi
Real User
Application Support Engineer at a software R&D company with 51-200 employees
Mar 10 2017

What is most valuable?

* Ability to connect to the machine of another user and see what that person sees * Closes many communication gaps that confront customer... more»

How has it helped my organization?

Working with TeamViewer has made customer support work more efficient. It aids in the communication between support and remote customers.

What needs improvement?

The voice chat could be better.

What's my experience with pricing, setup cost, and licensing??

I wouldn’t be able to judge this, as I use the free version for personal purposes. My manager has arranged the professional version for business... more»

Which other solutions did I evaluate??

I have not used a different solution before.
Stephanie Parker
Real User
IT Support and Development at a local government with 51-200 employees
Feb 23 2017

What is most valuable?

It is easy to use. We enjoy being able to save remote computer information for quick access.

How has it helped my organization?

I can effectively remotely troubleshoot personnel issues no matter where they are!

What needs improvement?

The only thing I can think of is a quick-deploy / auto-installer for the end users.

What's my experience with pricing, setup cost, and licensing??

The pricing structure under which I purchased has been great because as long as the remote and host computers are... more»

Which other solutions did I evaluate??

We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.

What other advice do I have??

From a cost perspective, it's a great buy.
Joe Millon
User
Executive Director at a non-profit with 1-10 employees
Aug 13 2018

What do you think of TeamViewer?

Primary Use Case: IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS. • Improvements to My Organization: Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff. • Valuable Features: The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen. • Room for Improvement: The business interface is clunky and not well-documented.  It should have ability to display notes in the computer list. • Use of Solution: More than five years.
Evrard Armel N'chott
Real User
IT Support Administrator for Amsterdam & UK offices at a energy/utilities company with 1,001-5,000 employees
Feb 27 2017

What do you think of TeamViewer?

Valuable Features: No configuration required; it starts quickly and is easy to use. High security. International (more than 30 languages). Multi-platform (PC, mobile phones, etc.). • Improvements to My Organization: Users can be easily supported remotely. • Room for Improvement: It would be nice to see TeamViewer load screens faster. • Use of Solution: I have used this product since 2009. • Customer Service and Technical Support: I would rate technical support as 8/10. • Previous Solutions: I’m using two solutions due to company policies. • Initial Setup: The initial configuration is very simple. There is no need to be computer literate to do it. • Other Solutions Considered: We evaluated RemotePC, Windows Remote Desktop and Microsoft Lync. •...

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What is TeamViewer?

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
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Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
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