TeamViewer Reviews

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Link Porterfield
Real User
Founding Member at epic.network
Mar 26 2019

What is most valuable?

It works well on a Linux laptop or desktop. Linux support has been huge for me because that is what I use for my computer… more»

How has it helped my organization?

It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things. Before having this… more»

What needs improvement?

Since TeamViewer version 13 introduced a Native Linux rather than running the Windows version through an emulation layer… more»

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because… more»

If you previously used a different solution, which one did you use and why did you switch?

I came to be familiar with TeamViewer when I was trying to find a way to access Take Control from Linux. Instead, I found… more»

What other advice do I have?

Take the time to learn what TeamViewer can do. Take advantage of some of the features that it offers. Learn some of the… more»
Anonymous User
Real User
User
Apr 10 2019

What is most valuable?

* Remote access is awesome. * It is fast and very easy to use. * The video is also handy when doing training.

How has it helped my organization?

Remote users needing help only need an internet connection for me to be able to access their machine. I can also view… more»

What needs improvement?

* If TeamViewer ever allows access and manipulation on Apple devices, my world would be complete. It would be very helpful… more»

What's my experience with pricing, setup cost, and licensing?

Cost is a bit high, but take advantage of BOGO. It's well worth the cost in my opinion. It saves a lot of money in time… more»

If you previously used a different solution, which one did you use and why did you switch?

We used a product called VNC. It's not an easy program to use. The user would need to give you their IP address.

What other advice do I have?

Just get it. You will love it!!
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: March 2019.
333,257 professionals have used our research since 2012.
Tawanda Sibanda
Real User
Sponsorship at a non-profit
Feb 05 2019

What is most valuable?

* Viewing the client screen remotely and having full control of controls. * Instant messaging is also good. * Mobile… more»

How has it helped my organization?

It's faster to connect remotely than to facilitate transportation of equipment for service. Besides, it saves the… more»

What needs improvement?

Wish it would support multiple support persons at the same time to assist a client for situations that need team… more»

What's my experience with pricing, setup cost, and licensing?

TeamViewer is affordable and also features a limited free version to test it out.

If you previously used a different solution, which one did you use and why did you switch?

Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose.

What other advice do I have?

In terms of performance, TeamViewer doesn't take much of your computer/device resources to run.
RossCrutchfield
Real User
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
Jan 23 2018

What is most valuable?

The ease in which it operates. I have been able to get complete computer novices in different time zones to download and… more»

How has it helped my organization?

Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I… more»

What needs improvement?

Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a new… more»

What's my experience with pricing, setup cost, and licensing?

There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that… more»

If you previously used a different solution, which one did you use and why did you switch?

Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.

What other advice do I have?

Try the free version to evaluate. I am sure you will be satisfied.
Joe Millon
User
Executive Director at a non-profit with 1-10 employees
Aug 13 2018

What do you think of TeamViewer?

What is our primary use case?

IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.

How has it helped my organization?

Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

What is most valuable?

The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.

What needs improvement?

The business interface is clunky and not well-documented.  It should have ability to display notes in the computer list.

For how long have I used the solution?

More than five years.
Avesh Meena
Real User
User
Mar 27 2019

What do you think of TeamViewer?

What is our primary use case?

I wanted something which I could use to control other computers over the internet, and then I found TeamViewer, and it worked great. I can control any customer's PC right from my computer with ease.

How has it helped my organization?

TeamViewer improved my business because I can help my customer directly from here in very less time.

What is most valuable?

Ability to share any files among others Easy to use, and has a clean user interface Value for money Ability to add any TeamViewer ID.

What needs improvement?

There is nothing to improve; TeamViewer already works perfectly. But still, I think the price factor for small business.

For how long have I used the solution?

One to three years.
Anonymous User
Real User
User
Mar 25 2019

What do you think of TeamViewer?

What is our primary use case?

Accessing unattended servers, Mac, Linux, Windows, Raspberry.

What is most valuable?

Unattended access with "single" login.

What needs improvement?

The price is a killer for the amount I normally use it.

For how long have I used the solution?

More than five years.

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Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: March 2019.
333,257 professionals have used our research since 2012.

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What is TeamViewer?

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
TeamViewer customers
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
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