TeamViewer Competitors and Alternatives

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Read reviews of TeamViewer competitors and alternatives

Cobus Burgers
Real User
Managing Director at NETCB
Jun 29 2020

What is most valuable?

The solution's ease of use is one of its most valuable aspects. It's very quick to establish a remote session with the client, unlike a similar solution called Bomgar, which was a little bit more… more »

How has it helped my organization?

Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.

What needs improvement?

Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video… more »

Which solution did I use previously and why did I switch?

We previously used Bomgar, which has since been acquired by a different company. We switched because it was so expensive. We were very unhappy when our appliance broke down and they said you have to… more »

What other advice do I have?

We're ConnectWise as a customer. We don't have any other business relationship with them. We are always up-to-date with the latest version. It's automatically updated on the system due to the fact… more »

Which other solutions did I evaluate?

We actually looked at a couple of different solutions. We evaluated TeamViewer and we were not happy with TeamViewer at all due to the fact that it doesn't have any granular kind of detailing, from a… more »
Real User
Certified Adjunct Faculty, School of Engineering and Computing at a university with 1,001-5,000 employees
Jul 30 2020

What is most valuable?

The solution allows me to connect and collaborate with my classes.

What needs improvement?

I'm disappointed in the behavior of the Ultra version of the solution. It's not exhibiting what I have my own hands on, on my own machine. The students are everywhere else, so it's important that they can follow what I'm showing. The product squeezes down the images to a smaller physical space. For… more »

Which solution did I use previously and why did I switch?

I've previously used a solution at a different education institution called EyeLink. I also previously used a solution that had a web-user interface for a tool, however, I don't recall the name if it.

What other advice do I have?

We use the latest version of the solution. There's always, with any tool, a simple, basic way of using the tool as the vendor supports it. That's the basics. Complications come if you're going to add content that goes beyond what is normally covered. Complications could happen. However, Collaborate… more »
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Review of Zoom Video Communications
STEVEN JAMAL
Real User
Enterprise Engineer at Computech Limited
Apr 05 2020

What is most valuable?

The valuable feature of Zoom is that it's easy to setup and is very user friendly. It allows for both support and communication at the same time.

What needs improvement?

The only limitation is that when you're sharing your screen, it's only dedicated to one particular window, not multiple windows, as opposed to Teamviewer where you can have the entire environment and access the laptop rather than sharing a window.

What other advice do I have?

It's important to create an awareness of the product and its uses to customers because most customers over here don't understand what Zoom is. This is not only for meetings but for our technical support. It saves us so much time not having to travel great distances. It's straightforward and very easy to implement. It doesn't need any dedicated process to install or to configure. All you need is… more »
GiancarloScali
Real User
Project Manager at SOLUZIONE SRL
Dec 16 2019

What is most valuable?

The solution is very quick to set up.

What needs improvement?

Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting.

What's my experience with pricing, setup cost, and licensing?

We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services.

Which solution did I use previously and why did I switch?

We also use TeamViewer. We switch between the two solutions depending on the client.

What other advice do I have?

We use the cloud deployment model. I'd recommend the solution. I'd rate it nine out of ten.

Which other solutions did I evaluate?

We evaluated Cisco Webex among other solutions.
Get our free report covering Zoom Video Communications, Microsoft, LogMeIn, and other competitors of TeamViewer. Updated: September 2020.
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