TeamViewer Competitors and Alternatives

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Read reviews of TeamViewer competitors and alternatives

Cobus Burgers
Managing Director at NETCB
Real User
Top 20
Easy to use, simple to white label, and offers great stability

What is our primary use case?

As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.

Pros and Cons

  • "Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
  • "Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

What other advice do I have?

We're ConnectWise as a customer. We don't have any other business relationship with them. We are always up-to-date with the latest version. It's automatically updated on the system due to the fact that the service is hosted in the cloud even though it's not really a cloud service. We have our own instance, and we are completely in control from a security perspective. One of our biggest requirements was security. Our users need authentication via their user credentials, which we control with our on-premise AI depth services. It's extremely difficult for someone to bypass that security. Even…
STEVEN JAMAL
Enterprise Engineer at Computech Limited
Real User
Top 20
An extremely significant time saver for our employees

What is our primary use case?

Our primary use case is for our engineers who spend some of their time working remotely. For now we have four people in the company using the solution but we're in the process of encouraging use of the solution for our customers who need support so they will no longer need to go to customer sites. The main reason is that when it gets to the level of engineering, we need to dedicate a particular team to do the remote support and they need to work on something which can be used easily at any time. I'm an enterprise engineer and we're a customer of Zoom.

Pros and Cons

  • "It allows for both support and communication at the same time."
  • "When sharing a screen, it's only dedicated to one particular window, not multiple windows"

What other advice do I have?

It's important to create an awareness of the product and its uses to customers because most customers over here don't understand what Zoom is. This is not only for meetings but for our technical support. It saves us so much time not having to travel great distances. It's straightforward and very easy to implement. It doesn't need any dedicated process to install or to configure. All you need is just an email account or a Facebook account and you're good to go. I would rate this product a nine out of 10.
GS
Project Manager at SOLUZIONE SRL
Real User
Easy to implement, quick deployment, and very good technical support

What is our primary use case?

We primarily use the solution to assist our customers.

Pros and Cons

  • "The solution is very quick to set up."
  • "Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."

What other advice do I have?

We use the cloud deployment model. I'd recommend the solution. I'd rate it nine out of ten.
Get our free report covering TeamViewer, Microsoft, Citrix, and other competitors of TeamViewer. Updated: July 2021.
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