TeamViewer Competitors and Alternatives

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Read reviews of TeamViewer competitors and alternatives

Kevin Baldwin
Real User
PC Technician at a university with 501-1,000 employees
Apr 24 2018

What is most valuable?

I personally like the ability to share files with other machines. It gives me the ability to harvest the tools that I need for a job before handling them when I connect to that machine. I simply move… more»

How has it helped my organization?

Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient. We also have the ability to knowingly offer support to… more»

What needs improvement?

Bomgar is an inclusive software package. It has been improved upon several times already.

What's my experience with pricing, setup cost, and licensing?

Ask a lot of questions. It is not the most cost effective solution on the market. We believe for the money, it is worth what you pay.

Which solution did I use previously and why did I switch?

We were using LogMeIn before deciding to go with Bomgar. While LogMeIn was a decent solution, Bomgar had several features that we liked. These features were not supported by LogMeIn.

Which other solutions did I evaluate?

We evaluated a few different options, like UltraVNC and TeamViewer as well as others. None seemed to compare to the proprietary nature of Bomgar and their ability to record each session.
Real User
Owner
May 28 2018

What is most valuable?

The most valuable feature is that it was the cheapest solution. That's where it has value for me.

How has it helped my organization?

We don't use it that often, probably three or four times a month. We use it to remote into customers' computers and it gives us a different option other than TeamViewer and using a paid license with TeamViewer. We use this to connect to… more»

What needs improvement?

The biggest room for improvement is in the setup, getting it started. Figuring out how to get it all set up from scratch.

What's my experience with pricing, setup cost, and licensing?

Compared to what's out there the pricing is probably a good value.

Which solution did I use previously and why did I switch?

TeamViewer, but it was just a trial, and we wanted to use something for a business solution.
GiancarloScali
Real User
Project Manager at SOLUZIONE SRL
Dec 16 2019

What is most valuable?

The solution is very quick to set up.

What needs improvement?

Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting.

What's my experience with pricing, setup cost, and licensing?

We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services.

Which solution did I use previously and why did I switch?

We also use TeamViewer. We switch between the two solutions depending on the client.

What other advice do I have?

We use the cloud deployment model. I'd recommend the solution. I'd rate it nine out of ten.

Which other solutions did I evaluate?

We evaluated Cisco Webex among other solutions.
Get our free report covering LogMeIn, Cisco, Microsoft, and other competitors of TeamViewer. Updated: December 2019.
391,045 professionals have used our research since 2012.