BDRSuite Room for Improvement

NJ
Owner at DataMate

The only thing I would like to see covered in future updates is the possibility to store yearly or quarterly backups. Currently, you can only set a straight timeline, like 35 days backward or 37 days. It means that if you create a backup each day, you can only have a consecutive set of backups. I would prefer a new user feature to create yearly backups, for instance, and store them in the image with the current backup data. 

The API uses a common data image to store the data for the sets, but unfortunately, it's limited to consecutive sets only. That's the only limitation I have observed so far.

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Adrian Vergin - PeerSpot reviewer
Systems Consultant at TCM Solutions

The interface could be better because I have to fumble around to find things. I can't just sit down at the terminal and know exactly what to do. It could be just me, but I have used a number of different backup products, and I found them simpler. However, its features are very good, so I don't mind sacrificing a bit of extra time to do what I need.

The reason why I haven't implemented heartbeat monitoring is that I can't change the encryption. In order to do heartbeat monitoring, it needs its own default password for encryption, whereas I've got them encrypted with a custom password. I just wish that there was a way to add password history into a job so that it was possible to change it later on without having to delete or re-add. I might manually get around that.

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MR
IT Manager at a non-tech company with 1-10 employees

The product is co-branded, not white-labeled. I am concerned that we are providing a robust solution for our customers, but by letting them see that we use Vembu, we are also letting them know that they can go get their backups themselves once their contract with us ends. This could cut into our profits, as they may then ask us to manage their backups for them. 

In order to prevent this, we have to manage everything ourselves. For example, if a customer wants a Firestore backup, we have to manage it on their behalf and give them the option to select the date and time range for the backup. Then, our help desk has to go in and restore the backup themselves. If the product were white labeled, we could simply give the customer access to the platform and let them handle the restore themselves. This is not a major problem at the moment, as we have not had any file recovery tickets. However, the fact that it is a possibility means that we have to maintain the ability to handle it. This is not a deal breaker, as we still use Vembu and are working on onboarding more of our stack and infrastructure to use it. However, I do wish that BDRSuite offered a white-labeled service.

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Buyer's Guide
BDRSuite
March 2024
Learn what your peers think about BDRSuite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.
TA
IT Director at Boom Logic

I don't know if it exists, but it would be helpful to get email notifications when there are issues with the backup. I'm sure it probably exists, but I just don't know how to do it. They also have an Azure proxy feature where you can restore to Azure. It's not really well documented. I think they should document how to do that a little better.

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Forrest Wu - PeerSpot reviewer
Sr. Specialist, IT at 01 communique

The response time of the support could be improved a little bit. Sometimes, I need to wait for two or three hours to get support. With VMware, we can get urgent support in an hour.  Other than that, I'm pretty good with BDRSuite.

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IK
Network Engineer at CPM Roskamp

Windows 10 does not have application-aware backups. From my point of view, that's what's existing needs improvement. 

Something that I would like to see them do is an on-premise immutable solution.

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JD
Director of IT at MTSI, Inc.

For the more sophisticated backups that do not have a set backup process, procedures that are outside of the norm, it would be nice if we had more control and did not have to use their technical support. While they're very responsive and have always come through in a reasonable time frame, we would like to be able to manage everything on our own. Improvement in the more complex recovery steps would be helpful. In six years, we've had to get them involved twice, so it's not something that happens often. But when it does, it would be nice if we could do it without their support.

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ET
IT Director at a retailer with 1-10 employees

The instructions are hard to follow and could be simplified.

Scheduling backups is challenging due to the poor quality of the UI. I would rate the UI a three out of ten, as it has significant room for improvement. The graphical interface, including its design, icons, layout, colors, and fonts, is not comparable to Google's. In my opinion, the design is the most significant feature that needs improvement.

The price has room for improvement.

The 15-day trial period for BDRSuite is insufficient to fully experience the solution and make an informed decision about its use.

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RS
Manager at North West Carrying Company (NWCC)

The backup and restoration should be faster in newer releases. 

The dashboard should more interactive. 

Responsiveness to any command has to improve. Currently, it takes some time to respond the commands like abort or suspend.

They need to centralize the configuration and management features for File folder backups from endpoints. This should be in the next releases.

The reporting feature is good, however, it can still be improved upon.

We are eagerly awaiting these features in the next releases. We hope we will get them soon. 

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Anand Davda - PeerSpot reviewer
Managing Director at Red Chip Solutions

The initial setup process can be more simplistic and quicker.

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SB
Technical Manager at Internet Options Botswana (IOB)

BDRSuite could improve support for XenApp Citrix Backup.

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reviewer2104281 - PeerSpot reviewer
IT Manager Infrastructure&DBA at SplashBI On-Demand Reporting and BI

The solution must improve:

  1. The user interface. I have seen that the BDRSuite user interface can be less intuitive and more challenging to navigate compared to other similar products. Improving the user interface could help new users get up to speed more quickly and reduce the learning curve for the software.
  2. Performance and reliability. I have experienced issues with the performance or reliability of the software, such as slow backup speeds or failed backups. Improving the performance and reliability of the software could help ensure that backups are completed efficiently and effectively.
  3. Customer support. The quality of customer support provided by BDRSuite is not great. Tere are slow response times or unhelpful support staff. Improving the quality of customer support could help ensure that users are able to quickly and effectively resolve any issues they may encounter while using the software.
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ST
Anaylst at KRK

The solution's UI and integrations could be better. 

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Buyer's Guide
BDRSuite
March 2024
Learn what your peers think about BDRSuite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.