Vembu BDR Suite Room for Improvement

John Demattia
Director of IT at MTSI, Inc.
In the beginning, when we had some hiccups, I would chalk that up more to a learning curve for the product. Once we understood how it operated - where we thought it was doing something a certain way and it was not - it was easy to understand, once it was pointed out. The times when we've had problems, they've not been repeated problems, they've been addressed, and it was more learning curve issues. With any software there is a learning curve. Not all backup software operates exactly the same way, so some things were a little bit different. But once we understood why and how they worked, it made sense. It was sometimes a different approach, but not a problem for us. View full review »
Assad Ali
Owner at Ali Network Solutions
The encryption feature seems okay. When you change versions, then I have found it to have problems. An example: I was on version 3.9, and I had an encrypted VM. It was restored from version 4 onto a newer Hyper-V server. So, I went from maybe a 2008 to 2012, and it was restored and then it didn't restore, and because of those changes, it didn't like the encryption. But, generally if the version and the hypervisor version are the same, then you shouldn't have any problems with it. There was one issue though with the hardware IDs. When I went to a different version of Hyper-V, the hardware IDs weren't restored and the machine got two new IDs. The preliminary unique IDs weren't restored, so I had to reactivate programs. That was the only downside. View full review »
IT Consultant at a retailer with 11-50 employees
What I would love to see on the dashboard are graphs, per backup job. I want to see the month and the days in it. It doesn't matter what type of graph, but it must just give you more information. Currently it's in text format and you have to click on it and investigate. It would be nice if I could see information in a small chart as well. If a job has failed, when did it actually fail and what percentage of it failed? Did it fail completely, 75 percent or 100 percent or did it only fail partially? Then we would know we have to look at settings, or maybe there's a permission issue, or maybe the unit was offline. Currently it's just showing a red "X" and you have to go in to have a look. If it gave you some information such as "100 percent complete, successful," and not just a checkmark, and if it failed it would tell you, "75 percent successful," then you would know more. View full review »
Learn what your peers think about Vembu BDR Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,845 professionals have used our research since 2012.
Blake Krzic
Application Support Specialist at a manufacturing company with 51-200 employees
The only place where I would really want to see improvement, out the gate, is more granular scheduling. With the previous solution that we were using, you could pick different times based on different days. Right now, with Vembu, I just have every X number of hours on these days, but if I want to do an offset or to only do two backups on Friday and Saturday - versus whole hourly incrementals during the week - I don't have that granularity. That would be something that I would be looking for. View full review »
Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
They keep on improving and I can't see anything that they need to add for now. View full review »
Owner at a consultancy with 1-10 employees
The only thing with room for improvement, as everybody says, since I'm in a home lab, would be the price for the CPU; the cost. If I were to add another CPU, I would start to get into an expense where I would question, "Do I really want to continue backing this stuff up?" But from what I could tell, this was definitely the least expensive option to go with. View full review »
Gabor Virag
Systems Engineer at GVir Informationsmanagement
We have not been able to move our backups from one drive to another one. We can only create a storage pool. However, if we want to change a drive, it is not possible to delete one drive as long there is data on it. For this, we have to call the support. While they can solve this, it is not out-of-the-box. If there is a failure, the logging for the backups could be better. Sometimes, I miss some features from the old solution. View full review »
Manager Infrastructure and Applications at a tech services company with 10,001+ employees
What would have been most valuable for me, would have been the convenience and ease of doing the VMware backups along with the ability to provide a low-level, file level, restore all capability without having to structure the detailed Windows Backups association. So, an ease of setup with a granularity of a restore all capability without having to use a standard Windows Backup. I would need to upgrade my VM environment for this to work currently. View full review »
IT Consultant at a tech services company with 501-1,000 employees
With the configuration of backups, there are a few things I would change with the UI. One thing that I reported with the backups: When there are accentuated characters in a path, then we can't restore documents into a folder. There is a bug with the restoration and restoring files with accentuated characters in the path. Hopefully, they have repaired this because otherwise we will restore files and find out that they are not there. View full review »
Tim Kemp
IT Director at Premier Technical Services Group PLC
The deduplication could be better. It doesn't give the level of deduplication that I would get with a product that's stored in a more standard file format. I would prefer to be able to use a non-deduplicated store on a third-party deduplicated medium. But as far as the compression and the general structure go, I have no problems with them at all. Having some flexibility for the backup to be stored in a non-deduplicated fashion so that we could store it on more high-efficiency storage would be helpful; either that or improvement to the data deduplication. The amount of storage it requires for the backup store is excessive, compared to other solutions. View full review »
Matthew Pechia
Managing Member at Offsite Data Protection Services
The reporting can use some improvement. I still use the old StoreGrid Cloud while I'm migrating the rest of my clients over. I am able to export all of my clients' usage for the month, which I then import into my billing program. It helps me speed up the billing process. Also, I can generate a report that gives me statuses of everyone's backup, which I don't get from Vembu Backup Online either. I would like to have something similar where I can export everyone's usage at any time for all their backups, so I can use that to import them to my billing program. I would also like to be able to have a report where I can check the status of everyone's backup. Right now, I have it programmed to where I get an email for every backup sent to me. Then, I read those emails and chart them on an Excel spreadsheet separately: success, failure, etc. I keep a weekly log of that. If I had a report, it would make this process a lot easier. I used to be able to manage the amount of space allocated to each client. Right now, I can't. I have to send in a request if I want to add space to this one or create space for another. View full review »
Dimitar Staykov
Senior Full Stack JavaScript Developer at a hospitality company with 1,001-5,000 employees
The compression is unusable in every scenario because the data that we backup is too different, according to each type. Therefore, the compression is not applicable everywhere. So, we don't use the compression at all. They can work on their cloud solution. In these days, the data becomes too much and you have to back up a lot of data to the site. They could offer cheaper storage to their clients with the cloud, making this a single source of truth solution. In our project, we are using two service providers: One who offers our storage and another who offers the software. If they work on their cloud solution and can offer their clients lower prices for this type of storage, this would be a really good improvement. View full review »
Radu Stanila
IT Director at a financial services firm with 51-200 employees
I saw that it's not possible to have the last full backup duplicated on our site. Therefore, if I have a lot of information on the main site, I would not want to copy any information to those site servers. It would be nice to be able to make a copy of the last full backup. I have sent a lot of missed scheduled emails, but maybe I'm doing something wrong. I will try contacting support to see what I can do better. View full review »
Owner at a engineering company with 11-50 employees
We sent a letter complaining about how the lack of customer service has caused us problems. We're actually dumping Vembu and we're going with Veeam, and we're asking for our money back. The thing that needs to be improved most is their customer support. The product itself is fine, but the customer support is basically nonexistent. Instead of helping us meet new challenges it has actually caused us problems. We wanted a backup solution so that we could quickly back up and recover all of our customer virtual machines. In case something happened to the hardware, we could quickly recover it on different hardware. We looked at different solutions such as Veeam and Vembu. Vembu was recommended to us and we found it to be cheaper than Veeam but, unfortunately, because they're based in India, not in North America, the customer service doesn't even provide phone support. We had a lot of problems getting it configured in the first place. They also wanted us to allow them remote access to our machines without us watching what they're doing, which is a huge security risk for us. We said we couldn't do that, and they said they don't offer any phone support whatsoever. The product itself actually works mostly well. One of the features of the product is Application-Aware and that does not work properly. When we tested it with the Veeam product, it did work properly. We tried to get it to work, to get support to help get it working. It went back and forth for about two weeks through email, trying to get help to get this feature working, and it just did not work. View full review »
Ben Grant
Lead Computer Technician
The user interface isn't that good. I don't think that the product is user-friendly. Comparing it side by side to Acronis, I would say to Vembu, "Hey, you could make your user interface a little easier." Vembu will tell you the next scheduled backup, but it doesn't show you the last successful backup. I would have them include a column under "List of Backup Jobs" and have two other columns which say, "Last Successful Backup" and "Next Scheduled Backup", because you don't know now if it's backed up successfully. It just says, "The next scheduled time is this." You don't know from looking at that pane of glass when the last time it actually happened without digging further into reports. View full review »
Systems Business Manager at a construction company with 11-50 employees
The problem that I had getting this up and running was that when I put in a backup plan, and wanted to run that backup plan, that plan had to go onto the server that it's going to do the backup on, and it had to pass on credentials. It would be nice, when you create the credentials for logging on to the server, if it would immediately verify that those credentials work. What ended up happening is I'd have to wait until nighttime to really figure out whether those credentials were valid or not. That prompted me to call support. View full review »
Hasni Guetaff
Director of Technology at a wholesaler/distributor with 201-500 employees
Vembu is presented more like a multi-platform tool, where you have paper features, VMware, and Hyper-V. I would like to have a different set of products instead of having a single software which does everything. This could be beneficial. Nowadays, I don't know of a lot of people who are using tapes anymore. If you are using tapes, you don't do backup to the cloud, for instance. Therefore, maybe have a legacy version, then a cloud plus application version. It is not a well-known software. People do not know about Vembu. This is not a high-end product. View full review »
InfoSec Manager at a tech services company with 51-200 employees
They said they can support Red Hat Virtualization and we assumed that they support any compatible system but we found we need to do a network backup or a network image, which is not what it said on their website. I have had many discussions with them about where this component is. Initially, I was searching for a component which would back up Red Hat Virtualization. They said they support this in the same way they support Hyper-V and VMware. I haven't found the feature in their portal or in any of their software. They haven't made a special agent for it, in the way they did for Hyper-V. When we were in negotiations and discussing this with their pre-sales, we said we haven't found any documents from them talking about how they support Red Hat Virtualization. At the end of the day they said, "No, we deal with Red Hat Virtualization in the same way that we take an image of a file through the network." It's not native in the solution itself. For VMware they have a special agent. But for Red Hat, it's just a network backup, the same as files. When I asked about a license to support Red Hat, they said you just take the network backup and it will do the same job. For the moment, that is fine for us. We will take the image. But it is not what we expected from the product. View full review »
IT Manager at Kuwait Medical International
There are bugs. For one month, I encountered a big issue where my storage pool could not be identified. My backups were stopped because they were not able to locate the storage pool. So, I removed the settings and started the backups again. The application is not stable. It needs some debugging and testing on the build side of production. We use Vembu with Microsoft Hyper-V. While the installation is not a problem, there is a problem with the operation side of things. It should be automated. There is something wrong with the structure affecting the product because the backup should not be disturbed. We found without any changes to the network structure then the backups would be affected and I could not fix it by myself. I did not contact support for this, as it was probably due to the new update, but I am unsure. Now, I am monitoring this issue. View full review »
Vijay Varma
System Engineer at ISB
There are some limitation in Vembu that can be improved. When you take the backup from any server, the full incremental backup is limited. For example, if you run a weekly full backup and monthly backup, they cannot be run at the same time. I should not have to create a new job, but in this scenario, I am creating two jobs. The limitation is created because if I select monthly backup, then I cannot select weekly backup. View full review »
Shakeel Ahmed
IT Infrastructure Team Lead at a government with 201-500 employees
The reports are at a basic level and there is room for improvement there. It only has historical reports and VM backup job-level reports. View full review »
Madhu K Menon
Consultant at Kwan Environmental Solutions India Pvt. Ltd.
We are still exploring its features, but we want to see more features that we desire over time. View full review »
Information Technology Analyst 3 at a retailer with 51-200 employees
The system died twice and it was apparently the result of corrupted disk sectors. I tried to work with tech support to fix it, but they essentially gave up. So twice, I had to rebuild our server. I don't know why that happened and tech support didn't seem particularly concerned about figuring it out. That's my only complaint. View full review »
Forrest Wu
Sr. Specialist, IT at WWF-Canada
The product's stability needs some improvements. The support is a bit slow in resolving an issue. It takes a long time to recover. View full review »
Learn what your peers think about Vembu BDR Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
442,845 professionals have used our research since 2012.