2014-12-09 10:17:00 UTC

When evaluating backup and recovery software, what aspect do you think is the most important to look for?


There's a lot of vendor hype about enterprise backup and recovery software. What's really important to look for in a solution?

Let the community know what you think. Share your opinions now!

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135135 Answers
Real UserTOP 10

They are several aspects;
1) The frequency with which you need the backup files, folders (files) and / or servers in question to be running. Since this frequency is in theory your closest and farthest recovery point at the same time.

Example 1: If you define that every four hours, in case of a problem you will be able to recover what you backed up four hours ago

2) The estimated size of what you need to back up vs. the time it takes to back it up
Example 2: If you are going to backup 300 GB every four hours and the process takes 8 hrs. (because your information is sent to a MDF - SITE mirror by an internet link or something) then you will not be able to back up every 4 hours, you will have to do it every 8 or 9 hrs.

Example 3: If you are going to backup 50 GB every four hours and the process takes 1 hrs. (because you send your information to an MDF - SITE mirror through an internet link or something) then you will not have problems when you have to make the next backup within 4 hours.

3) The applicant's ability to program (in sequence and / or in parallel) what you need to support

Example 4: Suppose that some files, folders (files) and / or servers need to be backed up every 4 hours. and others every 12 hrs. and others every 24 hours. and others maybe every week. In this case you have to estimate very well the worst scenario that is when the sum of what you are going to be supporting coincides and that slows the process, which implies that when the following programmed backups are activated they effectively run without setback.

4) The flexibility of the application for the execution of incremental or full backups

Example 5: In this case it is knowing what the application is going to do in case a backup fails. Does the incremental part that did not back up start again from scratch? Does it leave a process restart point, if so, how reliable is this process? Will it force you to make a FULL backup that will not take 4 hrs. and that it will take 24 hrs. or more? With what your programming will have to be re-standardized?

5) While it is true that the restoration is the most relevant, prior to this you must ensure that you have well supported what "budgets" should be supported.

In these aspects www.datto.com is what worked best for us.

2019-09-19 20:47:14 UTC19 September 19
Real UserTOP 5

The most important aspect is the time for the backup and restore to finish, and of course how easy it is to configure schedules, rules, policies, etc.

2019-09-19 07:30:18 UTC19 September 19
Real UserTOP 5LEADERBOARD

1. Data integrity
(e.g., fast recovery capability, scheduling backups of the most recent problem / high success rate recovery / ability to automatically check or open data to be restored for quick check support to identify define backup data that can restore well).

2. Data availability
(e.g. the ability to successfully back up in the backup window).

3. Integrate with the rest of the infrastructure
(e.g. automation, the ability to create scripts when backing up or restoring or syncing data).

4. Easy to use
(for example, an easy-to-find interface for necessary functions, arranging drivers in a process sequence).
5. Confidentiality, data encryption and data protection.
6. Ability to integrate standards The General Data Protection Regulation (GDPR), Centralized data management, uniform data control, can access backed up data by Token, USB smart.

2019-09-19 02:23:20 UTC19 September 19
User

The most important thing is the speed and accuracy and flexibility of the recovery process.

2019-09-19 02:05:09 UTC19 September 19
Real UserTOP 5LEADERBOARD

It s really "Recovery" software, not "Backup" software. So it is the recovery features that are paramount.

Recovery considerations:
o What type of data do you need to easily recover:
- Single files from Vmware images
- Entire Vmware systems
- Needed OS Support: Windows, AIX, Linux
- Exchange: Database, single mailbox, single message
- SharePoint: Database or document or share
o Administration
- You don't want to have to have a dedicated "Backup administrator".
+ Should be a quiet, reliable, background operation
+ Avoid solutions that depend on Windows that has to be maintained and patched
+ Avoid solutions that require expensive skill sets such as UCS/VMWare/Linux/Windows/AIX etc
+ Upgrades should be painless and done by support not customer
- Hoopless recovery
+ Should be so simple the helpdesk could perform recoveries
+ Self serve sounds good and could be a plus but experience has shown me that they call the help desk anyway
- Self-monitoring
+ Space issues, problems, and such should alert
+ Success should be silent
+ Should not have to check on it every day
o Quick recovery
- Recovery operations usually happen with someone waiting and are usually an interruption to your real work.
- You want it to recover while you are watching so you can tell the customer it is done and get back to your real job

Backup Considerations
o System Resources
- Should be kind to network
+ Incremental backups based on changed blocks not changed files
+ Should automatically throttle itself
- Memory and CPU utilization
+ Backing up should be a background process that does not require much CPU or Memory on the host being backed up
+ Primarily this is for client-based backups
- VMWare considerations
+ If using Vmware snapshots consider the CPU and I/O oad on ESX servers... you may need more
o Replication
- if the backup host is local, a remote replica should be maintained at a remote location
- Replications should not monopolize WAN links
- Recovery should be easily accomplished from either location without jumping through hoops

Random thoughts
o It is OK to go with a new company as opposed to an established one
- Generally speaking, a backup/recovery solution has a capital life span of about 3 to 5 years
- Generally speaking, moving to a new backup solution is fairly straight forward
+ Start backing up to the new solution and let the old solution age out
- So. it is OK to look at non-incumbent solutions
o When replacing an "incumbent", vendors will often give deep discounts
o Don't feel like you are stuck if an upgrade path looks like you are having to buy a solution all over again
o Do a real POC. It does not really take that much time or effort... or shouldn't. If it does, it is not the right solution
o At the end of the day, if it successfully and reliably backs up and recovers your data, it is a working solution

2019-09-18 22:55:27 UTC18 September 19
Real UserTOP 5LEADERBOARD

It depends on your operations structure, however, in all cases a solution that can reliably backup your targeted data within your time window, and restore that data in a timeline that meets your business needs is most important. If it cant do that task, it doesn't matter what it costs, how easy it is to integrate, or how intuitive the UI is.

2019-09-18 22:42:03 UTC18 September 19
Real User

There are two questions here, really. One is technical, and the other is political.

So often, over the years, I have found that the political one is the hardest and the one that tends to have more sway. I have seen, so often, that companies will have global standards, and yet someone always seems to find a way to break those standards and do what they want... and this is the basis of the rise of the new data protection companies.

Once upon a time, there were mainframes, and it was easy. Then we had distributed systems and this is where fragmentation started. I personally had to unify a data protection infrastructure that had 13 different OS' and 5 different data protection products. Just as I did that, that company started a different business unit... and they chose a different data protection product.

Then we got virtualisation, an the teams that ran that environment often ran as a separate unit,a nd so chose their own backup product.... which tended to be new products because they concentrated on just that one single platform. This enabled them to be focused and, arguably, deliver a better solution... for that one platform.

Now we are seeing a plethora of solutions that are coming up and their concentration is cloud providers. Even AWS is getting in the game with a solution, but concentrating on their cloud. This is the new battle ground.

Technically, you can choose one solution. That solution must :

1) Guarantee restore
2) Backup within the required backup window
3) cover traditional enterprise (Which is mattering less and less), Virtual/HCI, and cloud
4) enable you to put that data wherever you nee dit so that the restore can happens within the desired window.
5) Be low cost to run. That is infrastructure, software, facilities and people cost - not just software
6) Scallable

Above all of this, though, is that a company need the political will to force errant departments/people to bend the corporate decision. Without that, the corporate will always be fragmented and will never be able to get the best deal it can from whomsoever the vendor is, and will always waste time fighting off encroachments from other vendors.

2019-09-18 18:13:51 UTC18 September 19
Real UserTOP 5LEADERBOARD

There are a ton of great answers below. They highlight all the characteristics of a good backup solution and those characteristics are important. For me, the ability to restore successfully is the one key characteristic. Imagine a 100% secure, easy to use, centralized, deduplicated, inexpensive, fast backup solution that, when you go to restore from it does not work. Does it matter that it is fast and cheap? Does it matter if it is centralized or deduplicated? Not in my view. The key is the ability to restore, and everything else is specific to your needs.

2019-09-18 15:25:12 UTC18 September 19
Real UserTOP 5

How is it supported? Are problems resolved by correcting issues or do you have to wait for a new version or patch to correct issues.

I distinctly prefer TSM/SP since, like my favorite tools, it is a tool (that requires understanding and higher-level thinking to properly configure; it is not in any way shrink-wrap software) and is limited primarily by imagination as opposed to product limitations.

2019-09-18 13:30:59 UTC18 September 19
User

The most important thing RPO & RTO. Also, I prefer if the same solution supports physical, virtual, and cloud solution all with one GUI management.

2019-09-18 13:04:38 UTC18 September 19
Real UserTOP 5

The primary features that any Backup solution needs to provide are :

1. Ease of deployment
2. Clarity of licensing and support from a commercial point.
3. Ease of restoration on file and server level.
4. Ability to store backups offline to prevent corruption in the event of a security breach.
5. The speed that these backups can be accessed and deployed needs to be documented for Business and Operations.

Once these points are covered, the other features are nice to have but not essential.

2019-09-18 10:56:12 UTC18 September 19
Consultant

- Check for the reliability of backup software
- What OS needs to backup
- Physical or virtual or both
- What kind of infrastructure is setup
- How big the environment is
- How many servers every night and the growth rate
- What the RPO and RTO is for recovery
- Any cluster backup for any OS
- Ease of use
- Expertise on OS. Backup admin should have depth knowledge of OS.

2019-09-18 10:42:50 UTC18 September 19
Real UserTOP 10

The success of recovery, "You only as good as your last backup"
Easy of the recovery process. Speed of the backup, Offsite replication options (DRP plan) scalability
Support from Vendor

2019-05-06 00:35:05 UTC06 May 19
Real UserTOP 10

Primarily RTO and RPO
Backup performance w.r.t to speed and de-duplication mechanism
Understanding of indepth backup process flow.
Ease of access/use/administration.
Great scope of automation & reporting on management console.

2019-04-23 20:35:43 UTC23 April 19
UserTOP 5

Recovery reliability and performance.

2019-03-21 13:04:58 UTC21 March 19
Real UserTOP 20

- Data Integrity (e.g. ability to restore / restore success rate)
- Data Availability (e.g. ability to successfully backup within backup window)
- Integration with the rest of the infrastructure (e.g. automation, scripting capabilities)
- Ease of use
- Data Security

2018-07-13 16:18:34 UTC13 July 18
Real User

"How will this product help us better meet the associated business requirements such as storage requirements (local and DR), data retention requirements (both internal and regulatory), and security?" is the first question I ask myself...

Then the Basics:
-------------------------------
- Deduplication / Compression / Encryption REQUIRED
- Restore Throughput for different types of data (File System, Virtual, SQL/Oracle, etc.)
- Reporting (not only backup/restore metrics, but overall health of the environment) & Custom Reports
- Automation Automation Automation
- Centralization
- Capacity Based Licensing
- How is the Technical Support?
- SLAs, RPO/RTO - how will this be affected?

2017-10-25 17:24:54 UTC25 October 17
Real UserTOP 20

Speed to backup and restore
Tech support availability should something go wrong. Especially off hours times.
Size of storage to fit your backups
Ease of management

2017-10-12 16:10:46 UTC12 October 17
ConsultantTOP 10

1. It should be able to seamlessly integration capabilities with different operating systems and virtualization technologies.
2. Less administration after initial setup.
3. Easy and fast recovery of backup.

2016-03-16 16:58:56 UTC16 March 16
User

I feel the top three priorities for a backup solution are...
1. Recovery
2. Recovery
3. Recovery

All the KPI's, must haves, should haves and nice to haves are important but without good, reliable and tested recovery they mean very little when having to explain "There is nothing we can do to recover" to the CIO or CFO or Lenny in accounting.

Backup = Recovery

2015-11-12 23:32:29 UTC12 November 15
Real UserTOP 10

The solution must be simple to manage, develop by a well know organization and have top reviews in the IT Industry.

2015-10-09 12:55:32 UTC09 October 15
User

- Backup window
- Deduplication
- LAN/WAN backup
- Restore time
- Virtual and Physical machines
- Granularity

2015-09-23 18:56:29 UTC23 September 15
Consultant

Backup time
Restore time
Reporting

2015-08-27 15:17:28 UTC27 August 15
Real UserTOP 10

I've installed a lot of different backup software across different customer, and from my personal point of view the right one is the one that most fit the customer need, you need to have an eye at the mandatory environment and one at the forecast grow in term of data, technology and budget.
From this point of view is always better to go for one of the main player, since you will always have support, development and a good portfolio of products. Also I've found very useful to ask the pre-sales team of my backup vendor for specific solution. If I have some constraints is always better to specify them. Also let your vendor perform a training of the solution in advance of the implementation not after. This will help you to clarify some points that can be in a grey area and they can be fixed/implemented in the installation and configuration of the product.
No single product will do the magic for you, you need to specify what you want and ask for it.

2015-08-04 09:05:26 UTC04 August 15
Real UserTOP 10

-Is it a resource intense solution?
-Data security
-Backup and Restore time.
-Usability (ie. centrally managed)
-Cost to purchase and maintain.

2015-06-24 12:47:52 UTC24 June 15
Vendor

reliability to capture all data
speed of recovery
Speed of backup
no impact to users

2015-06-05 18:46:45 UTC05 June 15
Vendor

- SLA to Backup/Restore Time
- Deduplication Ratio
- Replication by low speed links
- Fault tolerance / no single point of failure

2015-06-03 06:25:27 UTC03 June 15
Real User

That in itself is a loaded question. Every company has different needs. First question that needs to be answered is what your needs are. Data retention requirement, data importance, recovery time vs revenue loss, network speeds from production servers to backup server or servers, are you required to be HIPPA compliant, that’s just a few of the first questions that come to mind. All of that aside, what if your backup option fails? Do you have a backup plan for the production server that you can’t restore because your only backup software didn’t do its job right and it just failed and the support technicians can’t help you restore it? But that goes full circle to “First question” what are your needs?

2015-05-15 06:03:39 UTC15 May 15
Real UserTOP 20

- Backup Time
- Restore time
- Deduplication
- Replicate
- DR Capabilities
- Virtual & Phisical capabilities

2015-05-11 21:26:32 UTC11 May 15
Real UserTOP 10

- The RtO is vital
- Latency data transfer, mainly remote and long distance backups;
- Performance on Restores and Recovers;
- Retention policies;
- Data recovery policies;
- Service Availability (24/7);
- And the last but not the least: The budget.

2015-02-23 18:04:19 UTC23 February 15
Consultant

-Backup Time (backup Window)
-Restore time
-Solution which can save Backup data size
-Solution which can make DR Backup copy

2015-02-19 14:25:01 UTC19 February 15
Real User

-The Average of daily or weekly changes in your data
-High level of recovery options
-Storage media type based on corporate needs
-The size & type of the data

2015-01-21 11:00:14 UTC21 January 15
User

Solving My Backup Problem :
- small time backup windows
- Easy to recovery
- Storage Consent
- Role Based Access Management

2014-12-16 08:34:56 UTC16 December 14
Vendor

An enterprise backup and recovery solution must be able to protect ANY workload. It must scale easily as data sets grow and shrink. Managment should be autonomous. Once the policies are in place and the source data is identified the solution should be able to protect, validate, report and automatically test recovery without the babysitting of an admin. the Admin is there to setup policies and watch for alerts.

2019-09-24 22:17:35 UTC24 September 19
Vendor

HI
seems like a "complicate" question.
My Preference ARE :

1..Reliable of ALL needed file are backups (reports )
2..Reliable of RESTORES

All other consideration are Far less important.
Thanks
BB

2019-09-22 07:21:57 UTC22 September 19
ConsultantTOP 10

The first thing to look is the technology compatibility, ease of implementation, cost, support and scalability.

2019-09-21 07:35:57 UTC21 September 19
Vendor

One should assess against proper expectation/requirements:
1. compliance requirements and options to address:
a. f.e. GDPR – do you prefer granular restores or you plan restoring entire environments to conform article 11 for all your data protection processes or granular restore of historical data (+90 days) using self healing portal
1. SLA requirements of BW,RPO, RTO
a. Having in mind flash revolution and significant higher UBER rate of flash media vs magnetic disks need for BW=RPO=RTO->0
b. additional use cases for DP system:
i. production environments cloning for UAT, Q&A, T&D purposes.
ii.Support DR solution using another site/cloud services
2. Assess what new technologies/systems/projects would likely incorporate in IT next 24 months:
a. HCI, Containers, cloud services, archiving solutions) along with existing environment and decommissioning plans
b. intelligent storage with integrated Data Protection services in HW
c. DR solution compliance
Shortly I would rather opt towards highly automated DP and integrated with HA/DP solutions preferably implemented in HW instead of sophisticated feature-rich and costly. The main target is to reduce/eliminate maintenance windows while being compliant and have certified/supported environment/solution.

2019-09-20 13:22:22 UTC20 September 19
Real UserTOP 5

When evaluating backup and recovery software, what aspect do you think is the most important to look for:
1. The different Applications that are used by the customer
2. Current Network used
3. Current Storage used
4. Customer expectation
5. Customer retention Policy requirements for current data
6. Customer Archiving requirements for old data
7. Data classification
8. Customer SLA to the business
9. Customer RTO and RPO
10. How much the customer wants to spend on Backup Software

The above is what I normally ask the customer and based on the above, this will determine the best backup software the customer requires or willing to pay for.

2019-09-20 04:09:30 UTC20 September 19
Real User

The primary considerations regarding backup are simply, “Is my data protected, available and current?”

Tape meets the first criteria, protection, but fails miserably on the availability and currency metrics – you have to find and recall the tape(s), condition them, load them, then begin the restore process.

Data Deduplication Appliances meet the protection and availability requirements, but typically suffer from poor data currency – you would be restoring relatively ‘stale’ data or simply losing hours if not days of work.

The only solution I have found that meets all 3 requirements is Zerto. It uses hypervisor-based continuous data replication, writing a journaled copy to disk for not only your database but all component VMs in your application. This enables 3 types of immediate recovery with as little as 15 to 30 seconds – seconds, not minutes, not hours – of data at risk:

1. You can recover at the file, volume, or individual VM level
2. You can recover the entire application in a remote site – your DR solution,
3. You can reverse sync the entire application back to the primary site.

Since all Zerto implementations are symmetrical, and since a failover takes only 15-20 minutes to ‘User Ready’, failing over is often the quickest way to restore an application to service.

A few other key points that are inherent with Zerto:
1) No agents to the VM to manage and update
2) No snapshots – ever
3) No proxy servers to drive up costs
4) Point-In-Time Recovery enables you to recover from database corruptions as well as things like ransomware.
5) Older data, say older than 7 days can be automatically migrated to lower-cost storage or public cloud
6) Zerto works virtually identically in 4 modes:
- On-prem for VMware and Hyper-V,
- In a hybrid cloud mode between on-prem and Azure, AWS or other VMware Public Cloud providers (one of several hundred that support Zerto globally).
- In public cloud-resident or cloud-native apps
- Between public clouds, e.g. Azure to AWS

So while this may sound like an advertisement for Zerto, I assure you it is one of the very few applications I have ever seen that does what the vendor claims – out of the box. And when measured against the bar it sets, no other backup solution even comes close. So like my grandfather used to say, “If you’re telling the truth, you ain’t bragging.

2019-09-19 18:32:55 UTC19 September 19
User

RPO and RTO is the most important thing while taking backup and recovery software and I usually prefer to secure the date on its own file system during the backup for security.

2019-09-19 09:33:37 UTC19 September 19
Vendor

I work for a backup vendor so I can't be considered as an unbiased adviser, however, from my experience with our partners they mostly look for ease of use and speed of recovery. When disaster strikes it could cost businesses millions in unwanted downtime. Hope this helps and thank you for the opportunity.

2019-09-19 09:14:53 UTC19 September 19
Vendor

I work for a backup vendor so I can't be considered as an unbiased adviser, however, from my experience with our partners they mostly look for ease of use and speed of recovery. When disaster strikes it could cost businesses millions in unwanted downtime. Hope this helps and thank you for the opportunity.

2019-09-19 08:55:59 UTC19 September 19
Real UserTOP 5LEADERBOARD

The most important feature on any recovery software is the flexibility of the solution, simple and easy recovery procedure.
Also, you should consider recovery time, the time taken to recover from the disaster.

2019-09-19 06:39:28 UTC19 September 19
Real UserTOP 5LEADERBOARD

The most important thing is: Does the vendor tool meet business RPO and RTO?

2019-09-19 06:09:17 UTC19 September 19
User

Configuration of backup to be simplified
Backup software should support Dedupe
Backup software should support easy recovery options
Data which is backed up should be Reliable
Majorly Vendor support to be provided in Backup configuration and Restoration.

2019-09-19 05:47:10 UTC19 September 19
User

One of the key factors to consider will be Recovery Point Objective (RPO) and Recovery Time Objective (RTO) of the Backup Solutions.depending on individual Corporate's policy on the turn around time for restoration as well as how current the data should be. Another important factor would be de-duplication feature availability as this has a direct impact on the storage sizing for backup retention period.

The cost of the implementation and maintenance will go higher as the RPO, RTO and data capacity grows regardless of whatever Backup and Recovery solution is adopted.

2019-09-19 04:28:45 UTC19 September 19
Real UserTOP 5

Recoverability is the most important.
Scalable, available , supporting application backups, easy manageable, easy integration, alerting and reporting.

2019-09-19 04:12:45 UTC19 September 19
Real UserTOP 10

The ability of the backup Software has to:
- Flexible Licensing.
- Compare original to backup (Data Integrity)
- Granula Access
- Unattended backup to multiple locations
- inbuilt malware checks(ability to check patterns)
- Data Security - very important. Any change in the size of the archive must be reported, including transfer and deletions.
- Continuity and Support.

2019-09-19 01:51:48 UTC19 September 19
User

A complete, easy to manage and easy to deploy, Business Continuity/Disaster Recovery Solution, with backup verification, integration with different environments and security

2019-09-18 21:56:40 UTC18 September 19
Real User

Ease of use, de-duplication (storage efficiency), ease of restore, policy driven

2019-09-18 21:47:22 UTC18 September 19
User

Hello Ariel, nice to meet you.
My concern regarding this subject is : the Time to Recover must be relevant to the equation. So, no metter how long you record your information, no metter where you store it. Everything must be recovered as fast as possible. Nowadays, there is no space and time for delays, and your business may fail due to a long outage.
As a result, as fast as your selected tool may recover, as fast your business will return to the game.
That´s it.
My best wishes to the IT Central Station community.

Emerson Roberto Tavares

2019-09-18 20:00:14 UTC18 September 19
User

Does it meet your service level objectives for backup windows, recovery point objectives, and recovery time objectives, and retention?
- Across all the different types of systems and data in your environment (operating systems, applications, virtual machines, etc.)
- Against all the different things that can go wrong (human error / malicious behavior, system failure, site outage, regional outage, etc.)

If you have a complex environment, you'll want a solution that can manage a range of policies specific to the value of each data type to help reduce overall costs. You don't want to pay for a tier 1 solution for tier 3 data.

2019-09-18 19:53:01 UTC18 September 19
Real UserTOP 5LEADERBOARD

I think the most important aspect when evaluating a backup software it's starting from the needs. What are the architectures, the applications, the servers, the databases to restore ( not backup )? And also, what are the peoples that will be responsible of the backup service ( their skills, etc. )?
Then you can put in the right order all the features.

2019-09-18 18:13:28 UTC18 September 19
Vendor

1. Automating the backup process
2. Capturing all the data, compressing it, deduplication and saving only the new files
3. Fast recovery of data AND ability to prioritize specific data to recover based on user's needs
4. Business continuity - keep the business flowing even during the event of a cyber attack, system failure, ransomware attack, etc.

2019-09-18 17:12:57 UTC18 September 19
User

Follow these 2 simple statements and you will be able to narrow down the field to a handful of vendors 1) Choose vendor that deals in Business backup and Business backup ONLY. 2) The bitterness of poor quality remains long after the sweetness of low price is forgotten

2019-09-18 15:40:50 UTC18 September 19
Real User

1) The easy way to backup, add or delete what we want to backup.
2) The easy and fastest way to restore the backup generated.

2019-09-18 15:39:45 UTC18 September 19
ResellerTOP 5LEADERBOARD

The most important aspect to look for in backup and recovery software is its ability and flexibility to help achieve the best practice 3-2-1 rule. 3 backup copies, 2 different mediums, 1 offsite/offline.

2019-09-18 13:06:35 UTC18 September 19
Real UserTOP 5LEADERBOARD

All in one solution for VMWare, HyperV, Bare Metal, Cloud, Replica, Application-Aware, CBT, Dedupe, Tape Backup, etc. Free for small office and commercial for bigger model with affordable price. For example, Veeam Community Edition.

2019-09-18 11:07:15 UTC18 September 19
Vendor

1..Total Success backups (number of clients / sum of data )
2..Ability to do a restore / part / files / total machine

2019-02-05 07:51:20 UTC05 February 19
User

The reliability and speed of the restores.

2018-06-13 14:44:03 UTC13 June 18
Vendor

This must be it:
- Backup & Restore Reliability and Data Integrity
- Ease of implementation and user interface
- Cloud Integration
- DR capabilities
- Compliance reporting
- Role Based Access Management
- Deduplication

2018-02-13 13:30:19 UTC13 February 18
Real User

The obvious top answer is the reliability of restores.
After that there are many important factors: easy of use and maintainability, block level backup and deduplication, encryption, flexibility in retention policy-backup sets-access policy, performance, cost...the list can go on and on.

2018-02-09 23:07:06 UTC09 February 18
Real User

First off the files must be easily restored and secondly the option needs to be affordable.

2017-10-10 21:22:37 UTC10 October 17
Real UserTOP 20

backup data integrity and availabilty

2017-07-21 20:31:24 UTC21 July 17
Vendor

Most important is ease of use. Next is the speed of the restore. It is also very important to cover a broad range of platforms and storage.

2017-07-19 13:04:23 UTC19 July 17
UserTOP 5LEADERBOARD

Below would be my top three important aspects:

- Ease of use
- Continually evolving to meet new standards
- Good product documentation

2017-07-12 13:26:41 UTC12 July 17
Real UserELITE SQUADTOP 5

With GDPR coming to the EU in May 2018, granular control over data is getting higher and higher in the list of things to need.

2017-06-20 08:05:44 UTC20 June 17
Real UserTOP 5

In order of importance:
- Restore Reliability and Data Integrity
- Ease of implementation and user interface
- Cloud Integration
- DR capabilities
- Compliance reporting

2017-06-07 19:55:30 UTC07 June 17
Real UserTOP 20

Easy of use, manageability, and speed

2017-03-16 00:39:14 UTC16 March 17
Real UserTOP 10

Security (ransomware crypto, intrusion), redundancy, and data fail (degradation)

2017-02-21 19:28:45 UTC21 February 17
Real User

- Can a backup resume when it suffered a catastrophic failure?
- Can a backup be split into parts by content for remote duplication?
- Can a backup application support multiple OS?

2017-02-09 21:48:05 UTC09 February 17
Real User

-Speed
-Protect Data
-Cost

2017-02-08 14:23:31 UTC08 February 17
Real User

Dependability. If the data is not there when needed, what is the point?

2017-01-09 18:41:02 UTC09 January 17
ConsultantTOP 5

-Support for the client's total backup environment
-Ease of deployment
-Ongoing management and reporting

2016-06-29 13:16:20 UTC29 June 16
Real UserELITE SQUADTOP 5

- Ease of set up and continued use (and also how easy it is to get it off your systems)
- Useful and easy reporting
- speed of backup
- Multiple recovery options
- cost

2016-06-29 12:59:24 UTC29 June 16
Real UserTOP 10

- clear consolidated reports to user groups (if and when was the last backup 100% successful)
- easy to deploy, use, and manage
- incremental forever if storing to the cloud and protecting large files / databases
- long term archiving / retention options (never purge deleted files, etc.)
- recovery time and recovery point - both less than an hour
- low system resources, reliable

2016-03-10 06:35:59 UTC10 March 16
Consultant

Check the below points.
*Enough bandwidth at both ends(Client and Server)
*Set the backup jobs at off production time.
*Set the alerts for the disk space, backup success/failure jobs,
*Check randomly for the restore of backups for every 15days.
*exclude the Videos/ISO/MP3 files while backup schedule.

2016-03-01 04:20:27 UTC01 March 16
Vendor

Meets and supports the max and min configurations mentioned in the guides
Admin and other related docs are precise
RTO and RPO's are defined properly
Is a popular solution around
Has a strong Tech support
Many Blogs and whitepapers written around their solutions
Cost, Scalablity and performance meets the standards
DR support and Cluster centric.
Supports HA and DRS.
Meet SLA for resolving problems

2016-02-11 08:59:01 UTC11 February 16
Real UserTOP 5

support team about the backup software-easy to use-easy admin console-easy to deployment -and mustbe a complete product that included physical and virtual environment.

2016-01-08 23:13:18 UTC08 January 16
Consultant

- Meeting SLAs in terms of RTO and RPO
- Short Backup window
- Recovery time near 0
- Deduplication
- DR backup Copy
- Virtual and Physical machines
- Costs
- Reliability and stability
- Ease of use

2016-01-06 12:40:49 UTC06 January 16
Real User

- non complicated process
- quick and efficient backup and restore process
- user friendly
- easy search mechanism for files
- cost efficiency
- stability

2015-12-15 04:34:10 UTC15 December 15
Real User

- Small time backup
- Cloud ready
- Ease of use
- Fast and easy recovery
- Latency data transfer, especially for remote backups
- Performance ....

2015-12-14 15:02:37 UTC14 December 15
Real UserTOP 10

Easy, dependable and fast recovery/restore
Easy setup but numerous functionalities such as LongTerm, Replication, Application Awereness, etc

2015-12-04 10:52:08 UTC04 December 15
Consultant

1) How comfort the backup software gives in maintaining the enterprise setups
2) Should meet RPO/RTO
3) Should be able to overcome the pain area of customers especially with backup performance, reducing of space and high availability of data
4) Disaster recovery plan
5) Other advanced features like deduplication, Replication,cloud, Virtualization etc

2015-11-24 10:34:07 UTC24 November 15
Real UserTOP 10

How fast it restores all the information
Quick set up
Time for backup
Weekly, daily, monthly etc
How much dependency

2015-11-18 13:30:13 UTC18 November 15
User

Intuitive GUI
Quick setup
Vast compatibility of storage devices
Ability to backup to Mapped Network Drives
Most importantly... the time to restore whether it's one file or a complete image.
A backup solution is only as good as the ability to quickly recover from any disaster.

2015-11-16 21:45:43 UTC16 November 15
Vendor

Dependable
Ease of use, don't need a lot of fancy bling just a clean interface
Application integration
Ease of recovery of entire machine or single file
Single deduplication solution from end to end including target hardware
Reporting
Low hardware footprint

2015-11-13 10:38:25 UTC13 November 15
Real UserTOP 20

Quick recovery
Low resource consumption
Role based assignment
Bare metal recovery capability
VM support (optional)
Centralized management (A Must)
Support for UNC Paths and multiple targets

2015-11-12 22:25:26 UTC12 November 15
Real User

1) Reliability and stability
2) Support for both virtual and physical servers
3) Better than average support for Exchange and Active Directory
4) Good support for both disk based and tape library backup

2015-10-28 12:57:38 UTC28 October 15
Real UserTOP 5

1) Quick restore options
2) Disk backup would be better option than SAN.
3) Easy to install and configure
4) Good support to backend hardware. May it be tape library, tape drives, media etc.,

2015-10-25 16:48:48 UTC25 October 15
Real UserTOP 5

inline deduplication ratio
management interface
integration with SAN platform

2015-10-22 18:10:27 UTC22 October 15
ConsultantTOP 5

Being able to install quickly and efficiently, create a working policy, begin backing up and test recoveries without a lot of customer intervention.

2015-10-17 20:12:45 UTC17 October 15
User

It must be able to backup huge amount of data in the shortest time frame available, backed up data are reliable and easy to restore.

2015-10-14 03:15:21 UTC14 October 15
Real User

It depend of the What do you need?
Restore in a very short time, backup with zero disruptance, or easy administration with a very short learner curve.
But finally, I think our most important criteria is the available of a reliable technical information.

2015-10-01 16:39:48 UTC01 October 15
Real User

The most important to us, is that the application must have a easy way to recover the backups. A good way is to have an environment inside the application or something to test the backups. Another way is to have clear steps to build a DRP, and not only a manual.
Another good thing is to have a clear item selection to backup.
Backup to disk, D2D support.

2015-09-30 18:35:38 UTC30 September 15
User

Reliability
Backup and restore time
Budget

2015-09-20 13:47:22 UTC20 September 15
User

The solution meets your Business's requirements specifically in terms of data security, data retention, speed of restoration when you need data back and confirmation that your data will be destroyed when you terminate the contract.

2015-09-18 08:29:51 UTC18 September 15
User

- Physical and virtual capability
- Backup and restore times
- Deduplication
- Budget

2015-09-15 19:03:14 UTC15 September 15
User

Deduplication
Check Consistency
Bugdet
Restore Time
Nice Support

2015-09-11 11:44:11 UTC11 September 15
User

Bandwidth optimization (latency)
Backup integrity assurance
Server performance optimization
Space optimization
Compatibility with my systems
Budget

2015-09-01 10:34:57 UTC01 September 15
Real UserTOP 20

Performance,
Restore time,
Management Tool,
Reports

2015-08-27 10:34:25 UTC27 August 15
Real User

The most important thing is
Backup can be restored in case of incident happened. If a backup can not be restored then it's useless.
By that point, it must at least has the following things:
- Follow 3-2-1 rule for backup
- Meet organization RPO/RTO
- Critical in validating backup integrity
- Various backup format
- Extensible via API or third-party modules

2015-08-27 05:08:27 UTC27 August 15
Real User

- Backup and Restore time.
- Performant
- High Availability
- TCO/ROI (by Dedup capabilities, Scalability,etc.)
- Data Security
- Centrally managed (missing Remote feature)

2015-08-26 12:56:09 UTC26 August 15
Real User

The position of the solution in Gartner Magic Quadrant.

2015-08-26 01:15:24 UTC26 August 15
Real User

Thoughts-
- When was the last time you completed a backup restore test
- How current are our RTO and RPO targets
- How current are your identified BU&R data sets
- Where do you store your DR and BC plans and who/how can they be accessed
- Empower the user
- Explain the difference between backup (process based) and recovery (task based)
- How many BU&R applications do you need to cover your whole business
- It it the Companies responsibility to provide BU&R for data residing in the cloud.

2015-08-20 13:41:39 UTC20 August 15
Consultant

1st - compatibility issues (clustering, distributed architecture)
2nd - performance (deduplication ratio, speed)
3rd - consistent backup task and throughput
4th - features

SLA is very dependency. Even though the restore time is very short, but it also depends on recovery procedures, company compliance issues.

2015-08-17 06:26:30 UTC17 August 15
Real UserTOP 5LEADERBOARD

Compatability with your company software. Such as Oracle. Without this you may find you don't really have a backup. Feature set that meets your requirements. Compression has proven to be another important feature as your data grows. Bare metal restore is a must and universal restore for driver replacement is genius. Speed and throughput is important but relies heavily on your networks ability so numbers may not reflect what you may be capable of.

2015-08-17 06:21:40 UTC17 August 15
User

Reliability
Ease of use
Granularity
Good pricing

2015-08-14 21:29:55 UTC14 August 15
Real User

- Interoperability and coverage with/of the used environments
- Stability
- Ease of use in case of emergency
- The organization that is behind
- License pricing

2015-08-13 07:25:58 UTC13 August 15
Real User

No fuss backups
Quick reliable restores

2015-07-23 17:32:17 UTC23 July 15
User

Easy to find and restore data. Recovery situations are sometimes stressful. The backup administrator may be offline and have to talk someone else through the procedure. The exact backup client, date or share name may not be known. A simple interface and fast catalog browsing are essential. An efficient and simple search index are excellent add-on features if you can get them. You won't appreciate this until the day you really need it.

2015-07-17 02:37:03 UTC17 July 15
User

PCI, SEC, SOX, HIPAA certification
High Availability
Performance (short backup window)

2015-07-10 13:30:36 UTC10 July 15
User

Ease of use, easy to restore with options to choose what, when and where!

2015-07-07 09:21:15 UTC07 July 15
Real User

Short RPO time
Instant Virtualisation
Has secure off site backup
Support

2015-06-26 12:17:35 UTC26 June 15
Real UserTOP 20

-stable backup for critical application and guaranteed recovery.
-fast and reliable recovery.
-ease of restore to a different hardware and OS level.
-small footprint in case of hourly backups.

2015-06-26 10:03:00 UTC26 June 15
Real User

It has to work without fail.
Does not require a lot of setup/support

2015-06-24 18:50:41 UTC24 June 15
Real UserTOP 20

-Is it dependable?
-Is it easy to use?
-Does it interfere with normal operations?
-Can the average user install it/backup/restore?

2015-06-24 14:51:51 UTC24 June 15
Vendor

Backup and Restore time.
TCO/ROI (by Dedup capabilities, Scalability,etc.)
Data Security
Seamless integration into existing as well as future infrastructure/ application.
Good vendor support

2015-06-13 07:18:07 UTC13 June 15
Vendor

- Ability to meet current SLA's around backup and recovery now and with expected growth.
- Insight into what is being backed up
- Flexibility

2015-06-11 15:27:47 UTC11 June 15
Real User

-Speed
-Protect Data
-Easy

2015-06-08 02:47:07 UTC08 June 15
Real User

- fast recovery
- no impact to production when backup occurs
- vmware integrated
- storage integrated
- multiple restore options
- software aware integration

2015-05-29 17:59:06 UTC29 May 15
Real User

- Availability
- Performance
- Lan Wan bandwidth optimized
- Cloud ready

2015-05-22 08:21:51 UTC22 May 15
Real User

- scalable
- High availability
- Support backup of many system and application
- Meeting SLA levels and garanty recoverability within RPO/RTO.

2015-05-20 19:53:29 UTC20 May 15
Vendor

- Performance
- Latency
- Retention policies
- Data recovery policies
- Availability

2015-05-19 15:13:08 UTC19 May 15
Real User

file level recovery
LAN & WAN backup
Scalable network traffic
Central management

2015-05-18 02:58:56 UTC18 May 15
Real User

Does it meet my RPO time and RTO time. Does it support backing up my apps with app/data consistent. Does it support the OS in my environment? Does it support the virtualization technology that I am using and leverage on their API to offload process.

2015-05-12 15:05:31 UTC12 May 15
Consultant

Client requirements
Support
Cost
Features

2015-05-11 12:45:44 UTC11 May 15
Real User

Easy to restore

2015-05-07 06:24:24 UTC07 May 15
Real UserTOP 20

A blend of RtO and RpO.
Ease of Pre Failover and Post Failover abilities.

2015-05-06 16:40:30 UTC06 May 15
Real User

Meeting SLA levels and garanty recoverability within RPO/RTO.
Using systems that can scale and cope with future business within an expected litetime of the system.
Designing a solution that is easy to maintain and support.
People who maintains and runs the backup, should have clear responsebilities and documentation should always exist.

2015-05-06 11:05:42 UTC06 May 15
Real User

Recoverability of full systems virtual and physical.

2015-05-06 07:13:02 UTC06 May 15
User

Recoverability
Compression
Dedupe
Replicate
Error Reporting with corrective measures

2015-03-24 12:26:39 UTC24 March 15
Real User

-Availability
-RTOs
-Performances
-Cost

2015-03-18 11:34:09 UTC18 March 15
Real User

-backup speed How long does it take to make a backup
-restore speed
-restore complexity
-disaster recovery options
-virtual machines capabilities
-is restoring individual items easy (emails, calendar items ...)
-is it possible to backup Online Content like Microsoft 365 files.

2015-02-15 10:52:04 UTC15 February 15
Real UserTOP 10

- Latency data transfer, mainly remote and long distance backups;
- Performance on Restores and Recovers;
- Retention policies;
- Data recovery policies;
- Service Availability (24/7);
- And the last but not the least: The budget.

2015-02-03 11:15:53 UTC03 February 15
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