xMatters Use of Solution

NY
Director of Enterprise Reporting, Visualization & Analytics at a university with 1,001-5,000 employees

We purchased it in the latter half of 2019, so we've been using xMatters IT Management for about two years.

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MB
Infrastructure Analyst at a financial services firm with 10,001+ employees

We've been using this solution for a good while. We've had at least four years on the SaaS-based solution, but we have been using AlarmPoint and xMatters for over 10 years. So, we are pretty well-versed with the product and its use case.

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Dean-Robinson - PeerSpot reviewer
Sr. Developer at a media company with 10,001+ employees

We've been using xMatters for about ten years. 

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Buyer's Guide
xMatters
March 2024
Learn what your peers think about xMatters . Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.
Larry Radtke - PeerSpot reviewer
Intermediate Infrastructure Software Administrator at Gordon Food Service

I have been using this solution since 2017.

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LM
Manager - Situational Awareness Engineering at a transportation company with 10,001+ employees

I've been using xMatters IT Management for about five years.

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JP
ITSM Lead at a manufacturing company with 5,001-10,000 employees

I started using xMatters somewhere around 2017 or 2018 with my previous account. I am a consultant for this company, and we are a third-party managed service. The company outsources their services to us. Before my current project, I was with another account where we also implemented xMatters.

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ES
Senior Manager of Technology Operations at a retailer with 10,001+ employees

We have been using this solution for four and a half to five years.

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LD
Platform Architect at a financial services firm with 10,001+ employees

I have been using xMatters for more than 10 years.

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HF
Principal Program Manager at a energy/utilities company with 10,001+ employees

My company acquired the license for xMatters about five years ago. I only joined the company a year and a half ago, but the solution was purchased a while back. They purchased the license but didn't start implementing it until roughly two years ago.

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Joseph Yin - PeerSpot reviewer
Business Applications Analyst at a comms service provider with 5,001-10,000 employees

I have been using it for about a year and a half. 

I believe my company has been using xMatters for quite a while. About a year and a half ago, the global infrastructure application support team took over the ownership, supporting the product usage. So, I have been doing functional support for this particular application for about a year and a half.

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AC
Incident and Major Incident Manager at Brinks Incorporated

We have been using this solution for almost a year.

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Nikita Chandapur - PeerSpot reviewer
Software QA Analyst at ViaSat

I have probably been using this solution for the past two years. We started using it when we moved to having on-call.

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RB
Major Incident Support Manager at Telefónica

I have been using xMatters IT Management for nearly four years. I began using it when I joined my current company.

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PC
Director, Information Services at LINARO LTD

I have been using xMatters for two to three years. 

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GL
Senior Systems Analyst at a government with 10,001+ employees

I have been using xMatters IT Management for 11 years.

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RS
Staff Platform System Admin at BMC Software, Inc.

We initially procured xMatters back in 2017 or 2018. We were looking to share these kinds of ideas with our internal and external customers who use xMatters, as well as ITSM.

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NA
Senior Service Delivery Manager at Telegraph Media Group

I've been here for three years now, and it has been used for longer than that.

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SC
Lead Consultant, Owner and Founder at a tech consulting company with self employed

We began using xMatters IT Management in 2014.

PS, I am no longer with the firm and do not know if it is still in use.

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it_user815535 - PeerSpot reviewer
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
Three to five years. View full review »
NC
Service Delivery Coordinator at a computer software company with 10,001+ employees

It predates me, and I think we're into our third year.

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SK
Works with 201-500 employees

I have been using this solution for just over three years.

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CM
IT Production Assurance Manager at a wholesaler/distributor with 10,001+ employees

Three to five years.

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AA
Engineer at a financial services firm with 10,001+ employees

I have been using this solution for over five years.

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RS
Staff Platform System Admin at BMC Software, Inc.

I've used the solution for 4 or more years.

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it_user803532 - PeerSpot reviewer
Director at a retailer with 1,001-5,000 employees
One to three years. View full review »
it_user798231 - PeerSpot reviewer
Tools Engineer at a energy/utilities company with 10,001+ employees
One to three years. View full review »
it_user798234 - PeerSpot reviewer
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
More than five years. View full review »
it_user817761 - PeerSpot reviewer
Development Manager at a non-profit with 1,001-5,000 employees

Three to five years.

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it_user800397 - PeerSpot reviewer
Actuary
One to three years. View full review »
it_user801684 - PeerSpot reviewer
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
Three to five years. View full review »
it_user798237 - PeerSpot reviewer
Sr. Manager Enterprise Tools at a tech company with 51-200 employees
One to three years. View full review »
Buyer's Guide
xMatters
March 2024
Learn what your peers think about xMatters . Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.