Rakesh has spent 22+ years in technology as a specialist in Infrastructure / Application for capacity, availability & performance management. He is knowledgeable and experienced in Tools, ITIL Processes, Integration, Automation, and Business Intelligence with a passion for lifting customer service experiences.
He has proven success in support, solution, delivery and consulting environments for various sectors’, Government, Banks, Oil & Gas, Airline, Power, Telecom, Financial Services in India, Middle-east, Fast-East, Europe & US.
A credible and experienced IT professional in Solution Design & Architect, Delivery & Technical with an enthusiasm for innovation and driving change through delivery of business outcomes.
Specialties: solution design & architecture; data analysis & reporting; NOC & BPM platforms; consulting services; IT-technology strategy and planning; desktop; Infrastructure availability & performance.
HP BSM Suite, Groundworks, Nagios, Prism Suite, VERITAS HA Manager, VMware ESXi, VCenter, Arcserve Backup, Crystal Report, Business Object, Oracle, MySQL, MSSQL, Scripting, MS Office / Project / Visio, LINUX, Macintosh, Windows.