BMC ProactiveNet Software Reviews

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Stefan Timmermann
Real User
CEO at a tech services company
Mar 22 2017

What is most valuable?

The Event Management is outstanding; still is the most interesting part of the product.

How has it helped my organization?

We do work as independent consultants, but mainly the focus is on a crisp and reliable base layer for Service Level and... more»

What needs improvement?

The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not... more»

What's my experience with pricing, setup cost, and licensing?

Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as... more»

Which solutions did we use previously?

Some of the clients I have came from other solutions; mainly because they were outdated they switched, or because they... more»

What other advice do I have?

Estimate enough time for the implementation. Never trust anyone who tells you that you will be finished in three... more»
Sravanti Bhandaram
Consultant
It Consultant at a tech services company with 11-50 employees
Jan 31 2018

What is most valuable?

TrueSight Operations Manager is a combination of different components (applications) like Presentation Server, Impact... more»

How has it helped my organization?

Faster, more efficient, better views for the operators to view. A more centralized approach to managing the... more»

What needs improvement?

There are no broader areas of improvement. It would vary, environment by environment. As such, there are no outstanding... more»

What's my experience with pricing, setup cost, and licensing?

I have not dealt with the pricing or licensing, so I cannot comment.

Which solutions did we use previously?

No, I have always worked with BMC Solutions for infrastructure and application monitoring.

What other advice do I have?

It is quite an efficient tool. There are continuous improvements being performed to satisfy the customer needs, but... more»
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Anonymous User
Real User
Project Manager with 51-200 employees
Jun 26 2017

What is most valuable?

I believe that the ease of use and UI is great. The ability to fulfill the role as a manager of managers is fantastic.... more»

How has it helped my organization?

I have used the BMC product in two separate instances, the one was as a monitor of monitors for an ops bridge to have a... more»

What needs improvement?

I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.

What's my experience with pricing, setup cost, and licensing?

The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change... more»

Which solutions did we use previously?

The companies I worked for were BMC shops from start to finish, made use of Remedy, BCO, Control M etc. Companies... more»

What other advice do I have?

My advice would be do not cut on the planning time as well as testing time, UAT, SIT as well as FIT. Also make sure... more»
Alexander McKee
Real User
Enterprise Monitoring Automation Administrator at a healthcare company with 10,001+ employees
Dec 27 2017

What do you think of BMC TrueSight Operations Management?

What is our primary use case?: We use it to scan and monitor our server environment. This allows us to monitor devices which are introduced as they are spun up, to see that there are no unknown devices, then we can verify uptimes as well as patching as another source of keeping devices in compliance. • How has it helped my organization?: Allows reliable access to server hardware info, uptime statuses, current patching, and much more. This allows us to make sure we have an updated inventory, as we feed this into our inventory system along with info from Atrium CMDB. • What is most valuable?: The ability to pull hosts together to show what processes are running, so it can be used for change management. • What needs improvement?: More modules for less popular applications...
Anonymous User
Vendor
Senior Software Engineer with 201-500 employees
Jan 17 2018

What is most valuable?

TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great. It is very helpful to be able to apply rule-based routing to alerts as well.

How has it helped my organization?

It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.

What needs improvement?

* BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization. * BMC's online documentation is often incorrect or incomplete.
Anonymous User
Real User
Lead Engineer at a tech services company with 501-1,000 employees
Mar 05 2018

What do you think of BMC TrueSight Operations Management?

How has it helped my organization?: It helps to minimize downtime of applications by enabling proactive monitoring. • What is most valuable?: Wide support for monitoring Strong event management Service management capability Baselining (analytics) Easy to integrate other tools with it • What needs improvement?: Deployment requires lots of resources (servers). It has too many consoles. Pricing is very high. • For how long have I used the solution?: More than five years. • What do I think about the stability of the solution?: No stability issues. We can make it stable by allocating enough resources. • What do I think about the scalability of the solution?: No issues with scalability. We can increase resources vertically, according to growth in infrastructure. •...
Benjamin McKrill
Real User
Enterprise Monitoring Automation Engineer at a healthcare company with 10,001+ employees
Jan 16 2018

What do you think of BMC TrueSight Operations Management?

What is our primary use case?: We utilize BMC TrueSight Operations Management to proactively monitor all of our physical and virtual server environments. Coupled with Entuity for TrueSight Operations Management, we can have a holistic view of our Network and Server environments health in a single pane of glass. • How has it helped my organization?: It allows our operations team to have one single application to reference when investigating issues in our environment. • What is most valuable?: Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated. • What needs improvement?: I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.
Stuart Reid
Real User
Senior Performance Analyst and BMC ProactiveNet administrator at a government with 10,001+ employees
Jan 18 2018

What do you think of BMC TrueSight Operations Management?

What is our primary use case?: Monitoring applications and servers. We also monitor individual pieces of management software, like WebLogic. • How has it helped my organization?: Proactively monitoring 24/7/365 on all of our servers. This allows technical staff to focus on other areas and our operators can monitor the systems. • What is most valuable?: The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events. • What needs improvement?: The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large. • For how long have I used the solution?: One to three years.

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What is BMC TrueSight Operations Management?

The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.

By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.

Also known as
ProactiveNet, TrueSight Operations Management
BMC TrueSight Operations Management customers

Bank of East Asia and China E-Port.

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