BMC TrueSight Operations Management Reviews

CEO at a tech services company

Mar 22 2017

What is most valuable?

The Event Management is outstanding; still is the most interesting part of the product.

How has it helped my organization?

We do work as independent consultants, but mainly the focus is on a crisp and reliable base layer for Service Level and Business Service Management with a working CMDB. In order to map the data and events correctly, you have to have a solid... more»

What needs improvement?

The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.

See full review (592 words) »

Sravanti Bhandaram

It Consultant at a tech services company with 11-50 employees

Jan 31 2018

What is most valuable?

TrueSight Operations Manager is a combination of different components (applications) like Presentation Server, Impact Manager, and AppVisibility Manager and IT's Data Analytics, but it provides a seamless integration and a holistic view with... more»

How has it helped my organization?

Faster, more efficient, better views for the operators to view. A more centralized approach to managing the infrastructures. Improved app visibility features.

What needs improvement?

There are no broader areas of improvement. It would vary, environment by environment. As such, there are no outstanding bugs or defects that are not documented.

See full review (430 words) »

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reviewer599178

Project Manager with 51-200 employees

Jun 26 2017

What is most valuable?

I believe that the ease of use and UI is great. The ability to fulfill the role as a manager of managers is fantastic. We integrated a number of other monitoring tools into BMC.

How has it helped my organization?

I have used the BMC product in two separate instances, the one was as a monitor of monitors for an ops bridge to have a single view of all monitoring tools reporting into one source, this worked extremely well. The other instance was as a... more»

What needs improvement?

I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.

3 comments

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Alexander McKee

Enterprise Monitoring Automation Administrator at a healthcare company with 10,001+ employees

Dec 27 2017

What do you think of BMC TrueSight Operations Management?

Primary Use Case We use it to scan and monitor our server environment. This allows us to monitor devices which are introduced as they are spun up, to see that there are no unknown devices, then we can verify uptimes as well as patching as another source of keeping devices in compliance. • Improvements to My Organization Allows reliable access to server hardware info, uptime statuses, current patching, and much more. This allows us to make sure we have an updated inventory, as we feed this into our inventory system along with info from Atrium CMDB. • Valuable Features The ability to pull hosts together to show what processes are running, so it can be used for change management. • Room for Improvement More modules for less popular applications and better documentation....

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reviewer802980

Senior Software Engineer with 201-500 employees

Jan 17 2018

What do you think of BMC TrueSight Operations Management?

Primary Use Case We utilize BMC TSOM to monitor our entire infrastructure and all applications that lie therein. Our infrastructure is hosted both in our datacenters and in cloud hosted services (AWS and Azure). • Improvements to My Organization It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes. • Valuable Features TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great. It is very helpful to be able to apply rule-based routing to alerts as well. • Room for Improvement BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization. BMC's online documentation is...

See full review (158 words) »

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What is BMC TrueSight Operations Management?

The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.

By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.

Also known as

ProactiveNet, TrueSight Operations Management

BMC TrueSight Operations Management customers

Bank of East Asia and China E-Port.