BMC TrueSight Operations Management Reviews

What do you think of BMC TrueSight Operations Management?

Primary Use Case: We use it to scan and monitor our server environment. This allows us to monitor devices which are introduced as they are spun up, to see that there are no unknown devices, then we can verify uptimes as well as patching as another source of keeping devices in compliance. • Improvements to My Organization: Allows reliable access to server hardware info, uptime statuses, current patching, and much more. This allows us to make sure we have an updated inventory, as we feed this into our inventory system along with info from Atrium CMDB. • Valuable Features: The ability to pull hosts together to show what processes are running, so it can be used for change management. • Room for Improvement: More modules for less popular applications and better...

What do you think of BMC TrueSight Operations Management?

Primary Use Case: We utilize BMC TSOM to monitor our entire infrastructure and all applications that lie therein. Our infrastructure is hosted both in our datacenters and in cloud hosted services (AWS and Azure). • Improvements to My Organization: It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes. • Valuable Features: TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great. It is very helpful to be able to apply rule-based routing to alerts as well. • Room for Improvement: BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.  BMC's online documentation...

What do you think of BMC TrueSight Operations Management?

Primary Use Case: We utilize BMC TrueSight Operations Management to proactively monitor all of our physical and virtual server environments. Coupled with Entuity for TrueSight Operations Management, we can have a holistic view of our Network and Server environments health in a single pane of glass. • Improvements to My Organization: It allows our operations team to have one single application to reference when investigating issues in our environment. • Valuable Features: Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated. • Room for Improvement: I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.

What do you think of BMC TrueSight Operations Management?

Improvements to My Organization: It helps to minimize downtime of applications by enabling proactive monitoring. • Valuable Features: Wide support for monitoring Strong event management Service management capability Baselining (analytics) Easy to integrate other tools with it • Room for Improvement: Deployment requires lots of resources (servers). It has too many consoles. Pricing is very high. • Use of Solution: More than five years. • Stability Issues: No stability issues. We can make it stable by allocating enough resources. • Scalability Issues: No issues with scalability. We can increase resources vertically, according to growth in infrastructure. • Customer Service and Technical Support: Support quality is good. • Previous Solutions: Have not...

What do you think of BMC TrueSight Operations Management?

Primary Use Case: Monitoring applications and servers. We also monitor individual pieces of management software, like WebLogic. • Improvements to My Organization: Proactively monitoring 24/7/365 on all of our servers. This allows technical staff to focus on other areas and our operators can monitor the systems. • Valuable Features: The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events. • Room for Improvement: The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large. • Use of Solution: One to three years.