BMC TrueSight Operations Management Reviews

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John_Rooney
Real User
Vice President of Managed Services at Park Place Technologies
May 23 2019

What is most valuable?

The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable. We have one Knowledge Module that we're using today, which… more»

How has it helped my organization?

We brought the product in to handle the following: We're in 35,000 data centers today. We have 16,000 customers and we support about 400,000 assets. Those are big numbers… more»

What needs improvement?

Reporting would be an area for improvement in TrueSight. In its purest form, TrueSight is an enterprise product, meaning one company would run it in its internal data… more»

What's my experience with pricing, setup cost, and licensing?

We pay license fees of between $150 and $200 per asset. In terms of the product's pricing, we don't pay per item and it's not crazy. It's cost-effective enough for us to… more»

Which solution did I use previously and why did I switch?

We had our own homegrown system - an email box - that the stuff came into. That's all we had. We did not use a competing product. We went down an RFP path over three years… more»

What other advice do I have?

The advice I would give is not to make a mistake and think it's an off-the-shelf product like Office 365. Understand that it's a very robust set of tools and procedures… more»

Which other solutions did I evaluate?

We did an RFP and looked at seven products. Although I wasn't here when the company did that, I know they looked at Nagios. One of the two key reasons for choosing… more»
Real User
Service Delivery Manager at a financial services firm with 1,001-5,000 employees
Aug 22 2019

What is most valuable?

We have many operational teams, and for any given team their requirements are different. One team is more reliant on infrastructure monitoring, because they are processing-heavy. Another team might be… more»

How has it helped my organization?

We don't use APM. We used to. We line-item nixed that for various reasons a few years ago. We also don't use the ITDA, their next-gen log monitoring tool. So we're truly just within the TSOM… more»

What's my experience with pricing, setup cost, and licensing?

We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item. It's… more»

Which solution did I use previously and why did I switch?

When we first started, we did not have a monitoring program at anything resembling an enterprise-type level. We were at about 4,000 hosts and we were really not monitoring anything except for a few… more»

What other advice do I have?

BMC is at a critical point in redefining TSOM, how it's built. Anybody looking at BMC now needs to jump on the new version of TSOM and skip the current versions. I would wait until their new… more»

Which other solutions did I evaluate?

We looked at Microsoft SCCM. And, because we had a partnership with CA, we looked at their tools. There were a couple of other minor players we looked at which just didn't have the scope of what we… more»
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Paul Mercina
Real User
Director Product Management at Park Place Technologies
May 26 2019

What is most valuable?

The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature. We service over 350,000 data center assets. These assets come in the… more»

How has it helped my organization?

We are using this solution to scale our business and to drive greater efficiencies. The other side of it is that it's much better for our end customers because they no longer have to monitor their own… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for… more»

Which solution did I use previously and why did I switch?

Most of the storage products have a native "call home" feature. It's like email alerting, so when a hard drive fails on the storage array, it will send an email. A lot of the manufacturers did that… more»

What other advice do I have?

If we had to do it all over again, we would have spent a lot more time in the early going on planning the architecture, on how we were going to build this out. That could have saved us some pain, once… more»

Which other solutions did I evaluate?

When we were just starting the journey, we looked at ScienceLogic, Centerity Monitor, and we looked at CA. We also looked at the Microsoft product. Those represent a handful of the products we… more»
Doug Greene
Real User
Sr. Director Operations at a comms service provider with 10,001+ employees
Aug 26 2019

What is most valuable?

The solution's event management capabilities are fantastic. We do a best-of-breed. If, on the network side, they use a different tool, we pull all that data in so that we… more»

How has it helped my organization?

Because we've used it for so long, we've been measuring results for eons. The standard metric that we use, given to us by our CIO, is that 70 percent or more of our… more»

What needs improvement?

Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders… more»

What's my experience with pricing, setup cost, and licensing?

There are no costs in addition to the standard licensing fees. It's a straightforward contract.

Which solution did I use previously and why did I switch?

We used HP and then we used Microsoft Systems Center Operation Manager, SCOM.

What other advice do I have?

Keep it simple. Make sure that you understand, architecturally, how your applications and your data center are set up. It makes your life easier to know exactly what… more»

Which other solutions did I evaluate?

Every three years, we reevaluate the space. That's just part of the culture that we've established. No one tool stays forever at the top, but BMC's monitoring capabilities… more»
ITManager610z9
Real User
IT Manager at a manufacturing company with 1,001-5,000 employees
Jul 18 2019

What is most valuable?

From a TrueSight perspective, we love the Capacity Optimization. We manage to collect almost all our capacity information through agents, without having to deploy a… more»

How has it helped my organization?

With the service modeling, once we managed to build our import stuff to get our CMD impact models and services into TrueSight, that was a big win. Because once we… more»

What needs improvement?

I can only speak from my perspective because I don't know if some of the issues that we've had are industry-wide or not. For instance, we've got a lot of Microsoft stuff… more»

What's my experience with pricing, setup cost, and licensing?

The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning… more»

Which solution did I use previously and why did I switch?

Prior to BMC, from a monitoring perspective, we were using 65 other solutions. One of my missions is to either integrate them or consume them. Bringing on TrueSight was… more»

What other advice do I have?

My advice is that it's not going to be as easy as you think, but it's going to be worth more than you think when you get it done. It depends on your situation. It depends… more»

Which other solutions did I evaluate?

We looked at some other options. BMC has been around a long time. If you look at the industry ratings, it's way up there, top-right quadrant, along with a couple of other… more»
Real User
Monitoring Architect at a manufacturing company with 10,001+ employees
Aug 26 2019

What is most valuable?

The most valuable feature is the event management piece of it. We have it integrated with a number of our different products. Thus, we can create events into a single… more»

How has it helped my organization?

We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in… more»

What needs improvement?

It's a complex system. The implementation is fairly challenging. They have done a good job lately of getting videos out there. We would like more videos and self-training… more»

What's my experience with pricing, setup cost, and licensing?

We did a five-year, multimillion dollar deal. We haven't licensed the solution's machine-learning and analytics to deploy artificial intelligence for IT ops.

Which solution did I use previously and why did I switch?

BMC is one of our longest running partnerships. We have been using Remedy for many years. We have been using parts of this system since 1998. However, we have never put it… more»

What other advice do I have?

Make sure you have knowledgeable people on your staff. Give yourself plenty of time for deployment, if you think it will take three months, make it six months. Look at… more»

Which other solutions did I evaluate?

We looked at some of their competitors, but because of the technology and the base of knowledge that we already had in place, it made sense to stick with BMC. We decided… more»
Real User
Sr Manager at a tech services company with 1,001-5,000 employees
Jun 19 2019

What is most valuable?

* It is breadth. It covers so many different technologies which can roll up into a single console. * The noise reduction for ticketing works much better than we have seen in a lot of other companies… more»

How has it helped my organization?

One case that we like to use a lot: We have a customer who uses F5 load balancers, and they were managing them with CA products. Those load balancers were generating around 11,000 tickets a month… more»

What needs improvement?

Continue to improve the maturity of the product overall. I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before… more»

What's my experience with pricing, setup cost, and licensing?

It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product. We license per named endpoint for most of the products: servers, network devices… more»

What other advice do I have?

You really want to plan out your policy and architecture in great detail before you start any deployments. It is a complex product. You don't want to have to go redo it. Pick a small environment, test… more»

Which other solutions did I evaluate?

As we've acquired other companies, we've picked up pretty much every other tool set out there: CA, IBM, SolarWinds, etc. We have played with pretty much everything. The BMC TrueSight platform wins… more»
Real User
Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees
Jul 09 2019

What is most valuable?

One of the valuable features is the integration of the monitoring and the Console access. We manage our open systems. Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for… more»

How has it helped my organization?

TrueSight has helped to reduce IT operations costs. The solution has also helped to reveal underlying infrastructure issues that affect app performance. The solution has application monitoring called Application Performance Management. It's… more»

What needs improvement?

One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as… more»

What other advice do I have?

BMC products are very good. All products have pros and cons. For example, all the enterprise monitoring solutions are not really set up for multi-tenancy. BMC products are very stable and the support is good, and the configuration… more»

Which other solutions did I evaluate?

We did a comparison with a different product on the market. We had a CA product which I believe was called Spectrum. We compared BMC with that and InSoft. We felt that the BMC product was much better than CA's product. We also had an HPE… more»
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User Assessments By Topic About BMC TrueSight Operations Management

Find out what your peers are saying about BMC, CA (A Broadcom Company), Moogsoft and others in IT Infrastructure Monitoring. Updated: November 2019.
383,444 professionals have used our research since 2012.

BMC TrueSight Operations Management Questions

What is BMC TrueSight Operations Management?

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

Also known as
ProactiveNet, TrueSight Operations Management
BMC TrueSight Operations Management customers

Ensono

Transamerica

Boston Scientific

Park Place Technologies

inContact

TD Ameritrade

PNC Bank

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