SCOM Reviews

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Real User
SCOM Senior Engineer at a retailer with 1,001-5,000 employees
Aug 30 2016

What is most valuable?

Its flexibility, the ability to create Management Packs to monitor different programs or devices. No matter what it is you want to monitor or how you want to monitor, it can be done. You may have to create the code using VBScript or... more»

How has it helped my organization?

The company to which I am currently contracted is in the process of creating SNMP Management packages for our network devices. Very steep learning curve but the results are fantastic. Anything that can be accessed via SNMP commands, SCOM can... more»

What needs improvement?

There are always areas that can be improved in any product, but overall SCOM has matured very well over the years and appears to be at the point where only minor improvements need to be made. Since MS sends out updates regularly, these... more»
Real User
Senior Officer in IT management systems department with 501-1,000 employees
Aug 31 2016

What is most valuable?

It is easy to deploy and configure, has rich out of the box monitoring capabilities for windows environments, and can be easily extended with base XML and scripting knowledge.

How has it helped my organization?

As any helpful monitoring tool, SCOM improved vision of core problems of the IT environment for the technical support team, helped locate causes faster and consolidated monitoring functions in fewer hands. With some reporting and dashboarding... more»

What needs improvement?

As I see in the SC 2016 roadmap, the product development team understands that main improvements for product should be: cross-platform and network monitoring features including stability and extensibility, wider support of dashboarding and... more»
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Real User
Solution Architect at a cloud provider with 1,001-5,000 employees
Nov 01 2016

What is most valuable?

Extensible dashboards allow us to create customized service-level dashboards for business owners. .NET monitoring capabilities are crucial for our organization to monitor the availability and performance of our IIS-based .NET applications.... more»

How has it helped my organization?

SCOM provided end-to-end monitoring for all aspects of the infrastructure, including web sites, network devices, databases and applications. Now, c-level management can easily see overall service-level dashboards and SLAs for mission-critical... more»

What needs improvement?

I would like to see true multi-tenancy support. When it comes to service provider type of customers, it's quite difficult to have a complete monitoring view for different tenants. The System Center suite is not designed for true multi-tenancy... more»
Real User
QA Engineer at a Consumer Goods with 1,001-5,000 employees
Aug 30 2016

What is most valuable?

The agent for both products is solid and reliable and does not require post-deployment maintenance/restarts, as required by other products I have used. Also, the way objects are discovered by class allows for quick overrides without much rework.

How has it helped my organization?

Managing a fleet of 9000-plus servers across multiple time zones and administrative domains, the ability to alter a threshold across the entire fleet within seconds has improved how my organization functions. It has reduced the amount of time... more»

What needs improvement?

It would be nice to see the old MP Designer come back as you could quickly design and build a MP without a deep understanding of the XML code behind it. Having to use Visual Studio requires a much deeper understanding of MP coding and limits... more»
Real User
Chief of Monitoring Service at a retailer with 1,001-5,000 employees
Aug 31 2016

What is most valuable?

First of all, this product is designed to monitor Microsoft products and does that very well. It covers monitoring SQL, Exchange, SharePoint, Active Directory, and the Operation System (2003-2012 R2 version).

How has it helped my organization?

IT management experienced a big improvement after implementation of this product. We use very tight integration with service desk software. SLA of IT services increased significantly.

What needs improvement?

At this point, only monitoring a network device is not good enough. But in the new version (it is a release candidate now), this function will be improved.
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What is SCOM?

System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
Also known as
System Center Operations Manager, SCOM 2012
SCOM customers
Dialog Telekom
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