SCOM Reviews

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Pieter Van Blommestein
Real User
Manager, Principle Systems Engineer and team lead at BCX
Jul 18 2019

What is most valuable?

Many of the features in the SCOM product have been valuable to us as an organization. Basically most of the main features like the alerting, the reporting, the discovery, the automation, the… more»

How has it helped my organization?

SCOM (System Center Operations Manager) has helped improve our organization through reporting capabilities. The reporting is very good. We're an outsourcing company, so we provide services and manage… more»

What needs improvement?

Even though I think there are ways that this product is superior to most other solutions on the market, there are quite a few things that it does not do alone. This is where the product can be… more»

If you previously used a different solution, which one did you use and why did you switch?

We actually have not switched to this solution from another as we are evaluating and using several at the same time. We have used SolarWinds and then there's a new product called eSight that we have… more»

What other advice do I have?

As far as meeting our needs for a solution, I give it a nine out of ten. But it is interesting to rate the tool. My rating doesn't really have a context. It is mostly engineers that are using the… more»

Which other solutions did I evaluate?

We, as a company, are using four products for monitoring, one of which is SCOM. We use multiple products because we are an outsourcing company and not everyone needs or wants the same thing. The other… more»
Amit Ben-Horin
Real User
Monitoring Systems Administrator at a pharma/biotech company with 10,001+ employees
Jun 20 2019

How has it helped my organization?

I am a member of the monitoring team. This solution saves us a lot of work, mainly in creating monitoring packages for Microsoft products, since those packages, created by the product team in Microsoft, can be downloaded directly from the… more»

What needs improvement?

All of the areas of reporting are very bad and need to be improved. It is not simple to get a report. Even the monitoring people, who are supposed to be familiar with the system, are having difficulty generating specific reports. Also, the… more»

If you previously used a different solution, which one did you use and why did you switch?

Prior to this solution, we monitored our Windows servers using HP Operations Manager, which is now owned by Micro Focus. The switch was made because we already had SCOM integrated within the company. We were already paying for it as we were… more»

What other advice do I have?

This is a good solution, especially if your company is based on Microsoft products. For example, there is a new version of Active Directory and they contacted us to let us know that the monitoring is supported. On the other hand, the… more»

Which other solutions did I evaluate?

We have a lot of servers in the company and we needed some kind of monitoring solution. Eight years ago we started using Microsoft Exchange, and we asked Microsoft how we should go about monitoring the Exchange environment. They suggested… more»
Find out what your peers are saying about Microsoft, CA (A Broadcom Company), Micro Focus and others in Event Monitoring. Updated: October 2019.
371,639 professionals have used our research since 2012.
Real User
Snr Systems Engineer at a tech services company with 5,001-10,000 employees
Jun 15 2019

What is most valuable?

The reporting capabilities of this solution are amazing. We also make use of APM, Application Performance Monitoring, and this gives us valuable insight into our application level, where we could… more»

How has it helped my organization?

This solution has improved our organization from an insight point of view. We have gained valuable insight from a holistic level to inform us what's happening with infrastructure, across our data… more»

What needs improvement?

On-prem network monitoring is something that could be improved drastically. In fact, it should have better end-to-end monitoring from the physical layer up to the software.

If you previously used a different solution, which one did you use and why did you switch?

I have worked with several products including CA Unicenter and SolarWinds, and we currently make use of more than one solution. From a network monitoring point of view, we have found that other… more»

What other advice do I have?

I really know this product quite well, and I would highly recommend it. It is highly customizable and the automation is great. It takes a lot of the headache out of managing your data centers and… more»

Which other solutions did I evaluate?

We have always had SCOM, and it is one of our preferred Windows monitoring solutions. However, from a network point of view, we are making use of other products.
Morne' O'Kennedy
Real User
Lead specialist at OKCIUS (Pty) Ltd
Jun 18 2019

What is most valuable?

The most valuable feature is the reporting, and the customization is quite flexible.

How has it helped my organization?

This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis. This is possible because we first built out the monitoring platform and made… more»

What needs improvement?

The end-user components, including the dashboards, the administration console, and the web console, need to be improved. I would like to see more focus on application monitoring in the next release of… more»

What's my experience with pricing, setup cost, and licensing?

If you have a Microsoft Enterprise Agreement, then this is part of the agreement.

If you previously used a different solution, which one did you use and why did you switch?

Personally, I have used an in-house solution and I have used SolarWinds before. It was not a case of switching because these were with different companies.

What other advice do I have?

My advice to anybody looking to implement this product is to plan properly. Overall, this is a good solution, but there is room for improvement in application monitoring and the dashboard. I would… more»
Molatelo Mashabela
Real User
IT SEC at a government with 10,001+ employees
Sep 26 2019

What is most valuable?

At the moment the monitoring feature is the most valuable. It allows me to monitor the usage as well as the format of the system. Whatever the system owners want to know from our side, I am able to help with.

How has it helped my organization?

SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue… more»

What needs improvement?

I don't really think anything needs to be improved. We will soon be trying to use it with Microsoft to log analytics and that will be cloud-based. I would like to have the ability to schedule my reports via email or through SMS. Then there… more»

If you previously used a different solution, which one did you use and why did you switch?

Since I started working with our company we have been using the 2016 version of SCOM. We are currently upgrading to the 2019 version.

What other advice do I have?

This solution makes people's lives easier. Especially that of our manager. No matter what report or information you have, sharing it with him it makes his life easier. It enables him to see if there is capacity that needs to be increased or… more»
Vinicius Ribeiro
Real User
Head of IT South America at Compass Minerals
May 19 2019

What is most valuable?

The most valuable feature is the extension of the libraries that they have for other solutions, such as monitoring ASP, Office 365 and others.

How has it helped my organization?

This solution allows us to standardize all of the reports for monitoring the network. It helps a lot for auditing purposes.

What needs improvement?

This product is not easy to use. I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are approximately $30 per user, per month.

If you previously used a different solution, which one did you use and why did you switch?

We did not use a solution prior to this.

What other advice do I have?

This product is both stable and reliable, but it is not easy to use and there are not a lot of experts on the market to provide help. You have to do a lot of it by… more»

Which other solutions did I evaluate?

We use a lot of solutions from Microsoft and we consider them to be reliable, so we did not evaluate other solutions.
Marc Zijnge
Real User
Head of ICT at JAROLA
Jul 23 2019

What is most valuable?

The features we find most useful would be the automatic thresholds when disks are running full. If CPUs are causing high CPU load then we will be notified with triggers.

What needs improvement?

Price is always an issue with Microsoft and could be improved.

If you previously used a different solution, which one did you use and why did you switch?

We had nothing essential in an enterprise managing console. This is relatively simple tooling, but we didn't have another solution on this scale.

What other advice do I have?

It's a Microsoft product so if you are using a lot of other vendors, other operating systems, then it's less compatible. For us, we're 99% Microsoft so it's not an issue. On this solution, the things we monitor are fine and perhaps other users will want more, but for our purpose and what we use it… more»
Real User
IT Infrastructure Engineer at a manufacturing company with 5,001-10,000 employees
Jun 12 2019

What is most valuable?

We are using all of the management parts that are related to Windows.

What needs improvement?

I would like to see better support for monitoring Unix-based systems. The Unix management functionality is not yet truly mature. The reporting capability needs improvement. This solution would be improved if the management functionality were expanded to include other products, such as WebSphere MQ.

What other advice do I have?

This solution satisfies all of the requirements that we need for our Windows-based systems, so if you are using the Windows platform then this is an easy solution. When it comes to managing Unix-based systems, however, you will need to do more research. I would rate this solution a seven out of ten.
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Find out what your peers are saying about Microsoft, CA (A Broadcom Company), Micro Focus and others in Event Monitoring. Updated: October 2019.
371,639 professionals have used our research since 2012.

SCOM Questions

What is SCOM?

System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
Also known as
System Center Operations Manager, SCOM 2012
SCOM customers
Dialog Telekom
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