Vidhya Srinivasan

70 Points4 Years
Job function
Director, Communities & Customer Engagement
Company size
1,001-5,000 Employees
Tech Vendor
Years of experience
10+ years

• Accomplished Business leader with 15+ years of General Management and Product management expertise, delivering award-winning products & platforms that delight customers.
• Global Head of ServiceNow Community & Ecosystem Strategy, Customer Experience, Social Engagement & Customer Insights across all products & solutions
• Customer Experience Leader with experience delivering Innovative Support solutions
• Proven leader in building global teams from ground up and growing them to deliver on business objectives

- Web & Social Business Platform Strategy
- Developer Community & Ecosystem Strategy
- Social Business Solutions across Web, Mobile & Social Media
- Customer Advocacy, Loyalty & Experience
- Content Marketing & Engagement strategy
- Customer engagement & Influencer relationships
- Customer Segmentation, optimal offer design
- New Product Development and Go To Market Strategies
- Cloud Partner Ecosystem Strategy