ServiceNow Reviews

Filter by:Reset all filters
industry
Filter Unavailable
Company Size
Filter Unavailable
Job Level
Filter Unavailable
rating
Filter Unavailable
Real User
Sr. Engineer at a financial services firm with 501-1,000 employees
May 15 2017

What is most valuable?

We want to end up getting set up as part of Discovery with a type of automatic relationship. In addition, we have been looking at a means to provide a service catalog experience to the business as a whole and are looking forward to... more»

How has it helped my organization?

For the most part, we have used prior ITSM solutions and they have been a bit more difficult to integrate and customize into the rest of the things that we do as they are standalone products. Something like ServiceNow ITSM, where there is... more»

What needs improvement?

Actually, the biggest problem that I see for it, especially in a smaller organization, is that there are plenty of partners. We've got a fairly advanced IT organization. We do a lot of relatively advanced stuff for the size that we are, but... more»
Consultant
Senior IT Service Management & ServiceNow Consultant at Independent
Nov 02 2017

What is most valuable?

ServiceNow's out-of-box process configurations and service-based CMDB data model have revolutionized IT Service Management transformations. Leveraging out-of-box configurations and using frequent small-scope improvement releases (DevOps) has... more»

How has it helped my organization?

A three phase IT Service Management transformation project resulted in achieving a first year target of less than 4% sustained monthly improvements in true customer experienced availability, and Knowledge Mgmt. designing "to-be" process... more»

What needs improvement?

Primary areas of inefficiencies and delays were related to change resistance and lack of support from the IT Team Lead and IT Manager level staff for involvement in ServiceNow design and training workshops, and lack of support for governing... more»
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM).
291,145 professionals have used our research since 2012.
Real User
End User Support at a hospitality company with 1,001-5,000 employees
Jun 20 2017

What is most valuable?

The analytics - we like to keep track of how much work everyone is doing. We need to make sure that everyone is being efficient and being utilized. At the same time, regarding hardware, we want to make sure all the hardware is being utilized.... more»

How has it helped my organization?

We're getting a good cost-efficiency. In my line of work, we deploy between 50 to 80 computers per day, break/fix new computers, laptops, you name it, we have it. We want to keep track of whether or not we need to replace a whole laptop, or... more»

What needs improvement?

Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky. Just give me a spreadsheet or... more»
Real User
Director of Channels and Alliances at a tech vendor with 11-50 employees
Aug 13 2018

What is most valuable?

The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version. The features continue to improve. We get new features... more»

How has it helped my organization?

We have set a standard around the way we build content. We have found that if we build for ServiceNow, it will pretty much import anywhere. The format is very similar. ServiceNow seems to be more of a standard interface and their knowledge... more»

What needs improvement?

Some enhancements to the self-service platform would be helpful. That part is still a little barebone. There are some things that they could do better that we have suggested to them. Also, the mobile app is not bad, but it's limited. They are... more»
Consultant
ITSM Consultant at a tech services company with 1,001-5,000 employees
Nov 30 2016

What is most valuable?

ServiceNow is a really great platform. What I like about it is the integration capabilities. We use this a lot with our customers, integrating different systems with their suppliers, and that saves a lot of time. Besides this, the platform... more»

How has it helped my organization?

With the ITSM solution, you kind of have chaos. You can really tackle that with the solution. You have standardized processes and you get rid of the chaos to be more organized. When you're more organized, the company gets more efficient and... more»

What needs improvement?

I would like an IoT integration. At the hackathon there was a team working with Amazon buttons with a battery inside. You push it, and you will trigger a request. You can put it next to a coffee maker. If there's an issue, press it. Or... more»
Real User
Developer at Duke University Health System
Jun 20 2017

What is most valuable?

One of the things that I've only recently learnt is how flexible it is and how much you can do with it that I wouldn't have thought of. I've only been using ServiceNow for a short time, so it's been great to learn about all the different stuff you can do with it. So definitely consolidating everything and just putting a nice visual interface and a nice visual... more»

How has it helped my organization?

Having quick easy access to information is crucial in any business but especially in the medical field. Real-time information that's it easy to understand is critical. In some cases, it could mean life or death for our patients, so just having that readily available and digestible and easy to interpret is critical. We have customized so much, so I think that... more»
Consultant
Senior Consultant at a consultancy with 1,001-5,000 employees
Nov 10 2016

What is most valuable?

PPS components such as Planning Console, Resource Workbench and the Visual Task Board are excellent add-ons to the OOTB lists and forms and provide a great way to add value to the Organization without having to opt for a point solution for... more»

How has it helped my organization?

ServiceNow reduces drastically the time to value and it is possible to completely get rid of flat files such as spreadsheets and powerpoints in less than a month for any Organizational process.

What needs improvement?

ServiceNow offers Angular components that greatly enhance User Experience. Pages such as the Resource Workbench to allocate resource, Planning Console for Waterfall planning and Demand Workbench to prioritize demands all contribute to adding... more»
Consultant
Managing Director at a tech services company with 51-200 employees
Jul 25 2017

What is most valuable?

* Your selected platform, for managing and consolidate ITIL Processes, HR, PPM, CSM, and any new enterprise app you want to build on the platform. * Set of pre-built ITIL processes as well as a platform that can be used to build a variety of... more»

How has it helped my organization?

One stop shop: All requests for support, new items, changes and anything else can be done in the portal, flexibility of service. Requests can be done directly from the portal.

What needs improvement?

It's missing monitoring capabilities.
See 9 More ServiceNow Reviews

Articles

User Assessments By Topic About ServiceNow

Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM).
291,145 professionals have used our research since 2012.

ServiceNow Questions

ServiceNow Projects By Members

ServiceNow Consultants

What is ServiceNow?

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

ServiceNow customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

 

 

BUYER'S GUIDE
Not sure which IT Service Management (ITSM) solution is right for you?

Download our free IT Service Management (ITSM) Report and find out what your peers are saying about ServiceNow, BMC, Micro Focus, and more!

Sign Up with Email