Alcatel-Lucent Enterprise vs Genesys

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Alcatel-Lucent Enterprise
Based on 40 reviews.
Genesys
Based on 14 reviews.
Overview
Alcatel-Lucent S.A. is a French global telecommunications equipment company, headquartered in Boulogne-Billancourt, France. The company focuses on fixed, mobile, and converged networking hardware, IP technologies, software and services, with operations in more than 130 countries. It had been named Industry Group Leader for Technology Hardware & Equipment sector in the 2014 Dow Jones Sustainability Indices review Alcatel-Lucent also owns Bell Laboratories, one of the largest research and development facilities in the communications industry, whose employees have been awarded eight Nobel Prizes and the company holds in excess of 29,000 patents.
Information Not Available
Sample Customers
Alcatel-Lucent OpenTouch Conversation
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OmniPCX Enterprise Communication Server
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OmniTouch Contact Center
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OpenTouch Customer Service
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Alcatel-Lucent OmniTouch Interactive Voice Response
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Genesys PureConnect
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Genesys Cloud CX
1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
Genesys Voice Platform
Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
Interactive Intelligence IVR
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz
Popular Solutions
Top Industries
Comms Service Provider
18%
Computer Software Company
12%
Government
8%
Manufacturing Company
6%
Educational Organization
16%
Computer Software Company
13%
Financial Services Firm
12%
Government
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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