Compare OpenText vs Sitecore | IT Central Station

OpenText Based on 20 reviews.	Sitecore Based on 1 review.
Overview
US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.	Sitecore is a customer experience management company that provides web content management and multichannel marketing automation software. The company was founded in 2001.
Sample Customers
OpenText Web Site Management: Karlsruhe Institute of Technology (KIT), Givaudan, Anglian Water, Schweizerische Mobiliar Versicherungsgesellschaft AG, Karl Franzens Universit_t Graz, Miele, City of Edmonton, The Mosaic Company, Lone Star College System, St. Lucie County, City of Surrey, University HealthSystem Consortium (UHC), Sloan Valve, Detroit Diesel OpenText Web Experience Management: Barcelona City Council, Hyatt, Junta de Andalucia, People's United Bank OpenText ECM: KUKA Roboter GmbH, MAN Diesel & Turbo, FMC Technologies, Alcatel-Lucent, KHS GmbH, The Black Sea Trade and Development Bank, COMM-UNITY EDV GmbH, BwFuhrparkService GmbH, Swarovski, Hydro One, Viega	Sitecore Experience Manager: easyJet, Toshiba, Thomas Cook Travel Group, Oxfam, New York Life, Jabra, Graf von Faber-Castell, Canon, Boy Scouts of America Sitecore Customer Engagement Platform: Village Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee
Popular Solutions
Guidance Software EnCase 6 reviews Documentum 4 reviews OpenText ECM 3 reviews	Sitecore Experience Manager 1 reviews
Top Comparisons
IBM FileNet vs. OpenText ECM Compared 20% of the time. Adobe CQ5 vs. OpenText Web Experience Management Compared 28% of the time. Sitecore Experience Manager vs. OpenText Web Site Management Compared 24% of the time.	SDL Tridion DX vs. Sitecore Experience Manager Compared 21% of the time. Adobe Web Experience Management vs. Sitecore Customer Engagement Platform Compared 37% of the time.
Top Industries
Financial Services Firm 12% Marketing Services Firm 12% Manufacturing Company 10% Comms Service Provider 10%	Financial Services Firm 24% Consumer Goods 11% Marketing Services Firm 10% Security Firm 10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Henry McKelvey
Sr. Systems Engineer (R&D) at a manufacturing company
What is most valuable?: Image creation and image analysis in one program, basically for ease of use. All-in-one...
Read full review of Guidance Software EnCase »
SAP-OT-Cons
OpenText Consultant at a consultancy
What is most valuable?: The integration of a document management platform with many other applications, e.g. SAP,...
Read full review of OpenText ECM »
lmang78264
Line Manager at a tech services company
What is our primary use case?: We have been using it internally for a number of workflows for onboarding customers...
Read full review of OpenText Process 360 »
Anonymous User
Anonymous User at a tech vendor
What is most valuable?: In terms of sub-products/components, the most valuable features are definitely Content...
Read full review of Documentum »
Anonymous User
Head of Engineering Functional Design IT solutions at a transportation company
What is most valuable?: For us, it's a service delivered to our company; so we don't need to be concerned about the...
Read full review of Output Server »

Review 1 of 5

Aimee White
Website and EComm at a retailer
I feel a little bad giving Sitecore a 6/10, because I think the problems the organisation I worked for had with it...
Read full review of Sitecore Experience Manager »

Review 1 of 1

Customer Service

Heath Lord
Sales Engineer at a tech consulting company
Customer Service: I would rate the service below average. This was three years ago, so maybe it has improved...
Read full review of Documentum »
lekan odukoya
Change Manager at a tech services company
Customer Service: AverageTechnical Support: Average
Read full review of Documentum »
Henry McKelvey
Sr. Systems Engineer (R&D) at a manufacturing company
Technical support is average. They perform their job well when required.
Read full review of Guidance Software EnCase »
Dharmil Badami
Team Lead at a security firm
I haven't interacted much with tech support.
Read full review of Guidance Software EnCase »
Om Salamkayala
Digital Forensics Analyst at a security firm
We have not used tech support. We find that in the
Read full review of Guidance Software EnCase »
Anonymous User
Digital Forensic Investigator and Data Recovery Expert at a consultancy
The technical support is excellent.
Read full review of Guidance Software EnCase »
Angus Mcintyre
VP IT Operations at RAK Ceramics
Technical support is good in parts. We have three centers. We have a center in the UAE, which is our biggest center....
Read full review of Output Server »
Martin Rubens
Solutions Manager at a consultancy
7 out of 10.
Read full review of OpenText ECM »
Anonymous User
Head of Engineering Functional Design IT solutions at a transportation company
The technical support is good, even excellent.
Read full review of Output Server »
Anonymous User
Director & Lead Consultant at a consultancy
Support is excellent, although it operates only on US and UK time zones.
Read full review of OpenText Actuate Information Hub »
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm
Technical support is average.
Read full review of Documentum »
SAP-OT-Cons
OpenText Consultant at a consultancy
High. When contacting OpenText support we always get an answer within a few hours. The technical support is also very...
Read full review of OpenText ECM »
Anonymous User
Director-in-Charge at a non-tech company
Perfect.
Read full review of Guidance Software EnCase »
Anonymous User
Anonymous User at a tech vendor
I rate technical support 1/5. Whenever I wanted help from Dell EMC, it wasn't for trivial issues. I wanted help from...
Read full review of Documentum »

Review 1 of 14

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Technical Support

No Data Available

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