Compare Palo Alto Networks vs VMware

Palo Alto Networks Based on 36 reviews.	VMware Based on 990 reviews.
Overview
Information Not Available	VMware, Inc. is a US software company that provides cloud and virtualization software and services, VMware's desktop software runs on Microsoft Windows, Linux, and Mac OS X, while its enterprise software hypervisors for servers, VMware ESX and VMware ESXi, are bare-metal hypervisors that run directly on server hardware without requiring an additional underlying operating system. In 1998, VMware was founded by Diane Greene, Mendel Rosenblum, Scott Devine, Edward Wang and Edouard Bugnion. Greene and Rosenblum, who are married, first met while at the University of California, Berkeley.
Sample Customers
Evident.io: Adobe, Aetna, A+E Networks, CareerBuilder, Full Contact, Jobvite, Jive, ZeniMax Media	vRealize Network Insight: NTTi3, VCIX-NV, VMware Networking and Security Business Unit, Illumio, CompuNet Wavefront: Box, Intuit, Workday, Groupon, British Gas, SpaceApe, Marketo, DoordDash, Lyft
Popular Solutions
Palo Alto Networks WildFire 9 reviews Palo Alto Networks VM-Series 6 reviews Evident.io 5 reviews	vRealize Operations (vROps) 207 reviews vRealize Automation 108 reviews VMware vSAN 85 reviews
Top Comparisons
Dome9 vs. Evident.io Compared 35% of the time.	Datadog vs. Wavefront Compared 23% of the time. SolarWinds NPM vs. vRealize Network Insight Compared 24% of the time.
Top Industries
Financial Services Firm 18% Comms Service Provider 12% Manufacturing Company 9% Healthcare Company 6%	Financial Services Firm 12% Comms Service Provider 12% Healthcare Company 7% Manufacturing Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Head, Information Technology at a construction company
What is our primary use case?: It is our main firewall. It has performed well. It meets our expectations. • What...
Read full review of Palo Alto Networks Next-Generation Firewall »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is our primary use case?: We are not using it for the general population, just for a select group of users in...
Read full review of Palo Alto URL Filtering PAN-DB »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is most valuable?: Panorama: Provides a central management capability for all of the firewalls. It has the...
Read full review of Palo Alto Networks Panorama »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
What is our primary use case?: The primary use case is to secure our Amazon Web Services (AWS) accounts. We use it...
Read full review of Evident.io »
SridharSingh
Associate Director at a tech services company
What is our primary use case?: My primary use case of this solution is on-frame and in-cloud security of the...
Read full review of Palo Alto Networks WildFire »

Review 1 of 5

Michael Wilmsen
Architect
What is our primary use case?: Our clients use it to get real, in-depth information about how the environment is...
Read full review of vCenter Configuration Manager »
SnrVirtEng3a90
Sr Virtualization Engineer at a healthcare company
What is our primary use case?: Our primary use cases are around deployments supporting DevOps, around service...
Read full review of vRealize Automation »
Robert Trasatti
VIP of Infrastructure Engineering at MindSHIFT
What is most valuable?: Reliability, cost effectiveness, integration. • How has it helped my organization?: ...
Read full review of VMware Software Defined Data Center »
Chris Magee
Pre-Sales Engineer at Secura
What is our primary use case?: We use the vCloud Director as a multi-tenanted cloud provider, and it's amazing. It...
Read full review of vCloud Director »
Mohammad Anwar Zahoor
Senior Manager IT - Infrastructure at a construction company
What is most valuable?: Virtual Machine Recovery during DR situation, with automation and easy to use menus and...
Read full review of VMware SRM »

Review 1 of 5

Customer Service

Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
They're knowledgeable and proactive. I opened a ticket and heard back almost immediately from triage. I was put in...
Read full review of Evident.io »
Azadur Sarker
Deputy Manager at a tech services company
Technical support is excellent, I would rate it a 10/10.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Head, Information Technology at a construction company
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local...
Read full review of Palo Alto Networks Next-Generation Firewall »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto Networks Next-Generation Firewall »
Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but...
Read full review of Palo Alto Networks VM-Series »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
LuisFuentes
Senior Systems Administrator/Network Engineer at a retailer
Customer Service: Customer service is excellent. Their support is top-tier for sure. Technical Support: Technical...
Read full review of Palo Alto Networks WildFire »
Rene Ortega
System Engineer at a tech consulting company
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us...
Read full review of Palo Alto Networks VM-Series »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
Technical support with Palo Alto has been very good and responsive.
Read full review of Palo Alto Networks Panorama »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
Customer Service: If it is Arrow support, it's pathetic. I wouldn't recommend them. However, if you go directly with...
Read full review of Palo Alto Networks WildFire »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good.
Read full review of Palo Alto Networks VM-Series »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
Mainly it's been feature requests or maybe issues with documentation. In reaching out to them, they are very prompt...
Read full review of Evident.io »
Bachir Elsitt
Network Security Engineer at Data Consult
They provide a medium level of technical support.
Read full review of Palo Alto Networks WildFire »
Manuel Keller
Managing Consultant at a tech services company
Customer Service: Perfect. Technical Support: Real experts.
Read full review of Palo Alto Networks Traps »
Rinto Anto
Module Lead
Their support is very good. For some features, which I don't know. I used to address these with the technical guys....
Read full review of Palo Alto Threat Prevention »
Brent Addis
Senior Network and Security Engineer
Technical support is fine. We have never needed to contact them regarding WildFire.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Network Engineer at a tech services company
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Read full review of Palo Alto Networks WildFire »
Harish Gupta
Head Of Operations
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
reviewer658821
Technical Lead Infrastructure at a healthcare company
It is very good. I have not actually called their support line, because we have a direct contact to a senior engineer...
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Network Systems Manager
Customer Service: Customer service is very friendly and responsive to any request. Technical Support: I have found...
Read full review of Palo Alto Networks WildFire »
Net32SysAd92
Network System Administrator at a government
Their technical support is outstanding and top-notch.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Vice President, Technical Operations & Security at a tech vendor
Technical support is very knowledgeable. We generally have access to people pretty high up and they’re a small...
Read full review of Evident.io »
Anonymous User
IT Security at a comms service provider
I’ve had to contact technical support a couple times and have always received a very prompt and thorough response.
Read full review of Evident.io »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Manager Information Security at a software R&D company
I emailed them once to open a case. I would give technical support a rating of 10/10.
Read full review of Evident.io »
Anonymous User
Chief Information Security Officer at a financial services firm
Customer Service: Great when I was at a large company but average or less than average at a small company. Technical...
Read full review of Palo Alto Networks WildFire »
SridharSingh
Associate Director at a tech services company
We used tech support to help us implement the product initially.
Read full review of Palo Alto Networks WildFire »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
I thought the follow-up was good and communication was fine, but it doesn’t seem like it is any better than most...
Read full review of Evident.io »

Review 1 of 29

Rana Hamza Liaqat
System Support Engineer at TMN
I would rate technical support 5/10.
Read full review of vSphere »
Eric Garrison
Customer Engineer at ATTO Technology
We have not needed to use vSAN tech support, believe it or not. We have not had any kind of an instance where we...
Read full review of VMware vSAN »
Stephen Parker
Systems Engineer at BYU Idaho
I have used technical support before, via the web interface. You ask questions there and they respond with email or a...
Read full review of vSphere »
Ryan Renn
Sr Systems Engineer at a financial services firm
Technical support from the frontline technicians is very good, but if your problem has to be routed to “engineering”...
Read full review of vRealize Automation »
Mugunthan Soundararajan
Vp Technology at a tech services company
They are knowledgeable.
Read full review of vRealize Operations (vROps) »
ChristianSmith
Principal Server Specialist at a insurance company
From time and time again, there's little tweaks you got to make to the vRealize platform. The technical support has...
Read full review of vRealize Operations (vROps) »
Sajag Chaturvedi
IT Infrastructure Architect at a retailer
Tech support is sometimes good and sometimes bad. We work in the Southeast Asia region where sometimes we have a...
Read full review of vSphere »
Andrew Harrison
Cloud Engineer at a tech vendor
I give technical support an A-plus, from my experience. It was perfect, it was awesome. They helped us recover from a...
Read full review of VMware vSAN »
Doug White
Systems Engineer at 14 West
We have reached out to VMware tech support on particular issues with vROps. The support has been fine.
Read full review of vRealize Operations (vROps) »
Anonymous User
Senior Systems Administrator at a engineering company
I haven't talked very much to the vROps support team at all. I've only had, I think, one open case, and I resolved...
Read full review of vRealize Operations (vROps) »
Anonymous User
Senior Engineer at a tech services company
Since we moved to Business Critical Support, it's been very good. I always reach the right person.
Read full review of vRealize Automation »
Anonymous User
Senior Software QA Engineer at a tech company
Customer Service: Customer service needs a lot of improvement. They need to improve on keeping customers informed of...
Read full review of vSphere »
Anonymous User
Technology Manager
We haven't had to use their technical support yet, which is a good thing.
Read full review of VMware NSX »
Anonymous User
Programmer at a tech company
Customer Service: Haven't needed customer service. Technical Support: Haven't needed technical support.
Read full review of vSphere »
Anonymous User
Infrastructure Engineer at a healthcare company
I have not had to use the technical support.
Read full review of vRealize Operations (vROps) »
Anonymous User
VMware Engineer at a tech company
I would give the technical support 7-8/10.
Read full review of vSphere »
DavidBurton
IT Director at a healthcare company
Technical support could be improved. I definitely feel that the product is accelerating faster than the support...
Read full review of vRealize Automation »
Anonymous User
CIO at a library
I would give technical support about 7.5 out of 10.
Read full review of vSphere »
Kevin Williams
IT Analyst I at Sacramento City College
On those occasions where we do run into a problem, we have had great help from VMware's customer support. Recently I...
Read full review of vSphere »
Anonymous User
VMware Engineer at a tech company
Customer Service: Good, but could be better. Lately I have seen VMware dropping the ball on customer service....
Read full review of vSphere »
Anonymous User
Sr Cloud Architect at a tech services company
For some cases, I have used technical support. The biggest need we have and that comes our way, is how to analyze the...
Read full review of vRealize Operations (vROps) »
Anonymous User
Practice Group Leader: Data Center, (DC) at a tech services company
Personally, I have not used technical support. Our customers do though.
Read full review of vRealize Operations (vROps) »
Anonymous User
Engineer at a tech services company
Customer Service: This is an area that could use some improvement. we have had a few incidents where the level of...
Read full review of VMware AirWatch »
Anonymous User
Sr. Systems Engineer at a non-profit
When dealing with seasoned vSAN experts, the experience was outstanding. Getting them to respond quickly is always an...
Read full review of VMware vSAN »
Anonymous User
iOS Developer at a software R&D company
I myself, haven't used them a lot. When I have used them, it's been stellar. They've been very responsive. What I...
Read full review of VMware AirWatch »
Anonymous User
Senior Systems Engineer
I rarely contast them as I had a terrible experience. The made me take down all the linked nodes, and I need to...
Read full review of vSphere »
Anonymous User
System Administrator at a manufacturing company
I haven't used technical support.
Read full review of vRealize Network Insight »
Josh Abercrombie
IT Infrastructure Engineer at a retailer
Technical support is helpful. I get through to the right people and they are able to give me the support I need.
Read full review of vSphere »
Chris Ramos
Technical Education Manager at a tech services company
I would rate the technical support as 8/10 mainly due to the speed in delivering resolutions to concerns encountered.
Read full review of vSphere »
Anonymous User
Product Owner at a insurance company
We have had to use technical support extensively. We had a pretty significant engagement to stand up the product and...
Read full review of vRealize Operations (vROps) »

Review 1 of 30

Technical Support

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