Compare Palo Alto Networks vs VMware

Palo Alto Networks Based on 99 reviews.	VMware Based on 1064 reviews.
Top Comparisons

Overview
Information Not Available	VMware, Inc. is a US software company that provides cloud and virtualization software and services, VMware's desktop software runs on Microsoft Windows, Linux, and Mac OS X, while its enterprise software hypervisors for servers, VMware ESX and VMware ESXi, are bare-metal hypervisors that run directly on server hardware without requiring an additional underlying operating system. In 1998, VMware was founded by Diane Greene, Mendel Rosenblum, Scott Devine, Edward Wang and Edouard Bugnion. Greene and Rosenblum, who are married, first met while at the University of California, Berkeley.
Sample Customers
Evident: Adobe, Aetna, A+E Networks, CareerBuilder, Full Contact, Jobvite, Jive, ZeniMax Media	vRealize Network Insight: NTTi3, VCIX-NV, VMware Networking and Security Business Unit, Illumio, CompuNet Wavefront by VMware: Box, Intuit, Workday, Groupon, British Gas, SpaceApe, Marketo, DoordDash, Lyft
Popular Solutions
Palo Alto NG Firewalls 18 reviews Palo Alto Networks VM-Series 12 reviews Palo Alto Networks Traps 11 reviews	VMware vRealize Operations (vROps) 126 reviews VMware vSphere 81 reviews VMware vRealize Automation (vRA) 77 reviews
Top Industries
Software R&D Company 28% Comms Service Provider 12% Media Company 7% Financial Services Firm 7%	Software R&D Company 29% Comms Service Provider 12% Manufacturing Company 7% Financial Services Firm 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Amit Lavi עמית לביא
Co-Founder & CEO at a marketing services firm
What is most valuable?
Full endpoint visibility Records everything! Every endpoint. IOC/BIOC rules It basically…
Read full review of SECDO Platform »
Christian Amaya
Support Engineer & IT Professional at SISAP
What is our primary use case?
For this VM in particular, it is microsegmentation which is used for implementing the…
Read full review of Palo Alto Networks VM-Series »
Jonny Su
IS&S Europe and Global Infrastructure Manager at a transportation company
What is our primary use case?
We use this solution as a firewall. We use it for VPN setup, threat protection, and for…
Read full review of Palo Alto NG Firewalls »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
What is our primary use case?
We use Palo Alto Networks WildFire for firewall and IT services. We also use it for bank…
Read full review of Palo Alto Networks WildFire »
Sakher Najdawi
Head of IT Department at a logistics company
What is our primary use case?
This is a solution that we implement for our customers. It allows our customers to…
Read full review of Palo Alto Networks Panorama »

Review 1 of 5

Anonymous User
Solutions Consultant at a tech services company
What is our primary use case?
We use it, I and several of my colleagues, as a data recovery solution between VMware…
Read full review of VMware SRM »
Andres Hurtado
Director
What is our primary use case?
Our primary use case is the integration with the platform, so we can use it to…
Read full review of VMware NSX »
Chris Magee
Pre-Sales Engineer at Secura
What is our primary use case?
We use the vCloud Director as a multi-tenanted cloud provider, and it's amazing. It…
Read full review of vCloud Director »
SnrVirtEng3a90
Sr Virtualization Engineer at a healthcare company
What is our primary use case?
Our primary use cases are around deployments supporting DevOps, around service…
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Cloud Presale Architect
What is most valuable?
The features I find most valuable about this solution is it helps us to automate all the…
Read full review of vRealize Business for Cloud »

Review 1 of 5

Customer Service

Mahmoud Salaheldin
Security Unit Manager at EEMC
Their support is very limited. It's limited compared to the competitors. They need multi-language support. Now, they...
Read full review of Palo Alto NG Firewalls »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good.
Read full review of Palo Alto Networks VM-Series »
Amit Lavi עמית לביא
Co-Founder & CEO at a marketing services firm
Customer Service: Great, they have a really nice staff. Technical Support: Great, they have a really nice staff.
Read full review of SECDO Platform »
Omar Sánchez (Mr.Tech)
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
The technical support is very good.
Read full review of Palo Alto Networks Traps »
Anonymous User
Head, Information Technology at a construction company
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local...
Read full review of Palo Alto NG Firewalls »
Ang Sokroeurn
Information Security Officer at National Bank of Cambodia
Technical support is good. There are no problems with it.
Read full review of Palo Alto Threat Prevention »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto NG Firewalls »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
Technical support with Palo Alto has been very good and responsive.
Read full review of Palo Alto Networks Panorama »
Manuel Keller
Managing Consultant at a tech services company
Customer Service: Perfect. Technical Support: Real experts.
Read full review of Palo Alto Networks Traps »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
Luke Teeters
Lead IT Security Analyst at a mining and metals company
The technical support has gotten better over the years. When they first started Traps, the support was overseas, and...
Read full review of Palo Alto Networks Traps »
Ibrahim Ghanem
Head of Information Network Security at FRA
The local consultant support needs some improvement. External support is sufficient for us.
Read full review of Palo Alto NG Firewalls »
Anonymous User
Network Manager of Cyber Defence at a government
The technical support from the consultant was very good. I don't remember having to talk to Palo Alto directly. I had...
Read full review of Palo Alto Networks Traps »
Net32SysAd92
Network System Administrator at a government
Their technical support is outstanding and top-notch.
Read full review of Palo Alto Networks WildFire »
SridharSingh
Associate Director at a tech services company
We used tech support to help us implement the product initially.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Manager Information Security at a software R&D company
I emailed them once to open a case. I would give technical support a rating of 10/10.
Read full review of Evident »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team.
Read full review of Palo Alto Networks VM-Series »
Saidatta HIndlekar
Manager Information Technology at Avendus Capital Pvt. Ltd
Technical support is good but people need better knowledge of that particular product. I don't think it's well-known...
Read full review of Palo Alto Networks Traps »
Anonymous User
Sr. Systems Administrator at a software R&D company
They're knowledgeable and proactive. I opened a ticket and heard back almost immediately from triage. I was put in...
Read full review of Evident »
Anonymous User
Senior Network and Security Engineer
Technical support is fine. We have never needed to contact them regarding WildFire.
Read full review of Palo Alto Networks WildFire »
Anonymous User
System Administrator at DeepMap
The technical support is really good. It is usually one phone call to get everything done if we are having an issue.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Consultant at a mining and metals company
Support response was very fast. I'm satisfied with the support.
Read full review of Palo Alto Networks Traps »
Harish Gupta
Head Of Operations at RAH InfoTech (P) Ltd
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Information Security Officer at a government
Their technical support is excellent.
Read full review of Palo Alto Networks WildFire »
Rinto Anto
Module Lead
Their support is very good. For some features, which I don't know. I used to address these with the technical guys....
Read full review of Palo Alto Threat Prevention »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
Sakher Najdawi
Head of IT Department at a logistics company
Technical support for this solution is awesome. However, I rarely open a case because their platform is very stable....
Read full review of Palo Alto Networks Panorama »
Anonymous User
Chief Information Security Officer at a financial services firm
Customer Service: Great when I was at a large company but average or less than average at a small company. Technical...
Read full review of Palo Alto Networks WildFire »
Engineerinfosec67
Senior Information Security Engineer at Westcon
I am impressed by the customer service. The Palo Alto software is a good, fast and it is easy and quick to find a...
Read full review of Palo Alto Networks Panorama »
ThineshSiva
Managing Director at Teceze
We haven't used the technical support yet because we have our own team of experts.
Read full review of Palo Alto Threat Prevention »

Review 1 of 30

Greg Kincade
Product Manager at Micron Technology, Inc.
We have a team of engineers who do the performance evaluation so we don't normally use technical support. We only...
Read full review of VMware vSAN »
Michael Cayouette
Team Lead System Integration at a tech company
We haven't needed to use technical support so far; nothing at all.
Read full review of VMware vSAN »
ZlatkoMitev
Cloud Architect at IBM
I have never actually had a chance to talk with the technical support about the product, but I assume they are...
Read full review of vRealize Network Insight »
Damon Howell
Systems Engineer/Partner at a tech services company
It is easy to find information out there, not only from searching the web, but even the times I have engaged VMware...
Read full review of VMware vSAN »
Eric Sturm
Technical Architect ▪ ESG Enterprise Solutions Group at a tech services company
Customer Service: VMware’s customer services is one of the best in the market and they also provide TAM services full...
Read full review of VMware vRealize Operations (vROps) »
Carsten Fraszcak
Team Lead Private Cloud at a retailer
We have business-critical support, so this is the best support level available from VMware.
Read full review of VMware vRealize Automation (vRA) »
Gaurav Amar
General Manager, Information Technology at a media company
The technical support is great. For example, we opened a case because we were not sure on the best practices on how...
Read full review of VMware vRealize Operations (vROps) »
Mike Morris
Product Strategy Architect at Expedient
We've used tech support from VMware for pretty much all their products. The vRealize Operations support experience...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Systems and Security Administrator at a government
Customer Service: I think support is an issue for VMware - they only offer support for this product once you purchase...
Read full review of VMware Workstation »
Anonymous User
Director Of IT Infrastructure at a manufacturing company
I haven't used the technical support but my team has. No issues have been escalated to me, so that's a good sign.
Read full review of VMware vSAN »
Anonymous User
Group Leader - Server Technologies & Storage at a government
Support is not perfect – it’s a long process to get to the experts when you reach out to support.
Read full review of VMware vSphere »
Anonymous User
Systems Engineer 3 - Virtualization and x86 Platforms at a healthcare company
I actually haven't had to use technical support. A couple of the other guys have, and it seems to be really good.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
OSS Manager at a comms service provider
Their technical support is very good.
Read full review of vCloud Director »
Anonymous User
Network Engineer at a tech services company
We're a partner but we feel that they provide us the service that we would want, in general.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
IT Manager II at a energy/utilities company
We have used technical support. I don't know that I have a very solid answer regarding it, though. That would be more...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Senior Systems Administrator
We have a contact, but we have never used him/her.
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
User at a tech services company
We used tech support but they have room for improvement.
Read full review of VMware Workspace ONE »
Anonymous User
System Engineer
Customer Service: Customer service is not so bad. Technical Support: Technical support is also not so bad, but it...
Read full review of VMware vSphere »
Christopher Weiss
Senior Systems Administrator at a retailer
We used technical support on a problem we were having when we did an upgrade, and when we had an issue with the...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Lead Senior Infrastructure Engineer at a tech company
We have. It was in the very beginning phases when we went to vRealize Automation. It was new for them, so it was a...
Read full review of VMware vRealize Automation (vRA) »
Anonymous User
Senior IT Systems Engineer
I occasionally use VMware technical support, and it is bad, to be honest. Sometimes when I create a ticket sometimes,...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Sr. Architect - Enterprise Virtualization at a insurance company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of VMware vSphere »
Anonymous User
Sys Admin
Technical support, at times, has not been very good, but we are okay with it now. The problem was that they were not...
Read full review of VMware vSAN »
Anonymous User
Senior IT Engineer at a manufacturing company
Customer Service: It has room for improvement, but the staff are usually very friendly and they know what they are...
Read full review of VMware vSphere »
Anonymous User
Lead Technical Specialist, Servers Storage and Middleware Group at a financial services firm
I have found VMware support to be somewhat lacking. It's hit or miss. Sometimes we'll get somebody who really knows...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Senior Systems Administrator at a university
It's responsive, but a few times we had issues with their tech knowledge and troubleshooting steps. We had to...
Read full review of VMware Horizon View »
Anonymous User
System Admin at a healthcare company
For vROps I have not used it. I haven't had to call them for anything. Again, everything has been running great, I...
Read full review of VMware vRealize Operations (vROps) »
Anonymous User
Director Storage and System Architect at a comms service provider
We haven’t had a chance to use it for VSAN, but in general we've had pretty good support from VMware, so I think VSAN...
Read full review of VMware vSAN »
Anonymous User
Technical Analyst at a comms service provider
They are pretty good. We used to buy VM, vCenter Support, and ESX Support from HPE, because they were a reseller of...
Read full review of VMware vRealize Operations (vROps) »
Luke Kesselring
EVS Engineer 3 at Cabela's
It's great, if we have any problems at all, we give them a call. If there's something that's new that we're trying to...
Read full review of VMware NSX »

Review 1 of 30

Technical Support

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Palo Alto Networks vs VMware

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?