Webex Reviews

In our company, we had to increase the usage of Webex after we found out that when we were using Cisco's teleconference software, external users could not join meetings. When I create a meeting in Webex, my company can hold meetings and use teleconference software.

From an improvement perspective, Webex should be able to have recording features.

From an improvement perspective, it should be possible to integrate Webex with other platforms.

The high price of the product is an area of concern where improvements are required.

I have experience with Webex for years.

It is a very stable solution. I rate the solution's stability a six out of ten.

It is an easily scalable solution.

I don't know how many people in my company use the product. I conduct most of the meetings with the help of the tool for around 50 to 100 users. I also need to consider how some people prefer Zoom while others prefer Webex.

The product's initial setup phase is very straightforward.

The solution is deployed on the cloud.

The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.

The solution can be deployed in less than ten minutes.

The product can be deployed with the help of the company's in-house team.

The product is worth the investment since it helps our company to hold meetings and other business-related sessions for people to attend. In my opinion, the ROI of the product is fine.

There is a need to buy a subscription-based license to use the product. You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive.

In our company's day-to-day business operation, we use Webex to hold our internal meetings and for those who want to join certain meetings remotely. The tool is connected to two offices, the head office and a branch. The teleconference software part of Webex allows external users who need to join a meeting. Sometimes, Zoom or Microsoft Teams can be used as alternatives if there are some stability issues with Webex. One can switch between the options.

Webex has simplified remote work in our company the same way Zoom has helped us. Webex has helped with the meeting part, specifically virtual meetings. It has helped ease business. I also have to ensure that our staff or external execs join Webex sessions without any issues.

Speaking about the most valuable aspect of the product for team collaboration, I find the whiteboards and control or the ability to share, especially when troubleshooting with a remote user, useful. Webex allows its users to easily share screens with other users, so users can look at the screen to see what the other person or user is doing.

I have not tried the integration of Webex with Zoom. If people from Zoom and Webex can join a meeting together there would be a lesser need to set up for a meeting. Anybody with Webex or Microsoft Teams can still join the same meeting that has been set up on Zoom. The ability to join a meeting should not depend on which application one uses.

The video quality of the product is good. There has been a lot of improvement in the tool's video quality.

I think the tool has security features because most of the calls on it are encrypted, so you can be sure that nobody is trying to listen or eavesdrop on the different sessions you have on the product. Depending on how a host o has set up the meeting, others can join and connect easily. When you closely look at the sessions in the tool, I think the tool has improved, and everything seems fine.

I suggest others start using the product since they can see added features in the product over a period of time. I recommended the product to those who plan to use it.

I rate the tool a nine out of ten.

The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.

The accessibility of the share screen option provided by the product is an area of concern where improvements are required.

I have been using Webex for the past nine months. I am a user of the product.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

There are 15,000 to 25,000 uses of the product in my company.

Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.

I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.

Positive

My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.

I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud.

I was involved in the deployment of the product in my company.

Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.

For daily team collaboration in my company, we don't use Webex since we have a product named Slack.

I cannot comment on the video quality offered by the product since I am not very aware of it.

The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.

I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.

I recommend the product to those who want a product that could help them with their communication and collaboration needs.

I rate the overall tool a nine out of ten.

The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call.

Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology.

We had 20 people on a call, and whenever someone wanted to use the chat, they struggled to find the button. It was like a constant hunt for the chat feature, especially when you're presenting. It could feel quite desperate at times.

I haven't used Webex's file-sharing and messaging features much. Our work involves sensitive information, so we rely on other platforms for file sharing. However, Teams is an exception, where we occasionally share files and information, mainly through the chat function. I rate the overall product a two out of ten. 

The solution's most valuable feature stems from its ability to help us connect to meetings, specifically team meetings, where we can discuss issues related to our company.

Webex has issues. If you use Zoom on Microsoft Team, Webex can look complicated since, at times, voice or audio is an area that may not be very clear. Problems start when a large number of users try to use the solution, but it starts to function better automatically when the count of the people involved in the product comes down, making it seem like a not-so-scalable tool. The scalability and voice quality attached to the solution are areas of concern where improvements are required.

I have been using Webex for ten years.

It is a stable solution.

It is not a scalable solution.

Most of the users of the tool in my company are hosts, while there can be many attendees in a meeting. The host submits a single link for all to join a meeting. A host can also add a co-host to the meeting.

Around 100 people in my company use the product.

The product is not used on a regular basis.

Nowadays, my company prefers to use Microsoft Teams over Webex, especially if there are only 10 to 25 people needed in a meeting.

The product's initial setup phase was straightforward. During the setup phase, even a mobile app was available.

The solution can be deployed on the cloud.

The solution can be deployed in around five minutes.

The solution was deployed with the help of our company's in-house team since we had only to download it from the product's website.

To host meetings with the product's help, you must pay the annual subscription licensing fees attached to the solution. The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees.

Speaking about the use of Webex in our company's day-to-day business operations, I would say that we primarily use Webex's interface for video, but the audio part is used separately with audio devices. A separate device needs to be used so that our company can connect to the audio part of the solution while the video part can be used in Webex's application. The audio and video are separately connected when using the product so that the audio issues attached to Webex can be eliminated.

Speaking about how the product has simplified remote work in our company, I would say that we use Webex to connect to meetings and for training. The tool is also useful for making announcements, especially if there are any issues faced by our remote workforce since it allows us to access their devices remotely.

The video quality of the product is okay, in my opinion.

The product's security features are good.

Webex is available on the mobile app, so you just can create and attend meetings through the solution's application.

I won't recommend the product to those who plan to use it.

The integration capabilities of the product are good.

I rate the tool a seven out of ten.

I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.

Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.

I have been using Webex for five years.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution a ten out of ten.

The solution's technical support is good. I rate the technical support a ten out of ten.

Positive

I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.

The product's initial setup is easy.

The solution can be deployed in a few minutes.

Webex is a cheaply priced tool.

Compared to the other products in the market, I feel Webex is better.

The video quality offered by the product is very good for our company's remote meetings.

The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.

I don't know if any maintenance is required for the product.

I rate the overall tool a ten out of ten.

We only use the solution for virtual meetings. 

The stability, as well as the performance of the solution, are very good.

What we have seen from, for example, Google Meet, is that there is some kind of disruption or some issues which we have been facing. However, with WebEx, we have not faced any kind of issue. 

The product is quite secure. Other products, such as Zoom, have had security issues raised in the media. With WebEx, we are assured our internal meetings are protected. 

The interface could be a bit more user-friendly.

We first had it installed with the pandemic started. We've been using it since around 2020. 

The product is quite stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have our own internal support. We have one manager and four or five engineers who basically handle all issues. I don't directly deal with the troubleshooting and cannot speak to the process. 

I'm also familiar with Zoom and Google Meet. We use these as well as WebEx. In fact, before we started using WebEx, we used Google Meet specifically.

Prior to that, we had more physical, in-person meetings, however, the pandemic has changed how we do meetings now, and we do much more virtual meetings.

WebEx is more secure than, for example, Zoom.

As a cloud-based solution, the initial implementation is quite simple and straightforward. It's not complete or difficult at all. There is no physical installation required.

We're using the latest version of the solution. I cannot speak to the exact version number.

I'd rate the solution at an eight out of ten. We've been pretty happy with its capabilities overall. 

I would definitely recommend the solution to other users and organizations. 

We use Webex for video calls and meetings. 

When clients arrive, some people use Webex, others use Teams, and still, others use Zoom.

The performance is not always good and could be improved.

I have been working with Webex for three years, and have used it within the last year.

Webex's stability is adequate.

We don't have any issues with Webex's scalability, but we don't scale very much.

Technical support is handled by another team in the organization.

The installation was straightforward.

Only one person is required to maintain this solution. 

I am not involved with the licensing.

In terms of recommending this solution, nothing can be done because it is a decision made by the organization.

For me personally, I am satisfied with this solution and would recommend it.

I would rate Webex a seven out of ten.

We use the solution for everything. It is used by engineers. They use the tool for communication within the team and for video calls with the customers. It provides chat, instant calling, and messaging features. Everything is integrated into Webex.

Webex is used by Cisco worldwide. All the companies that have Cisco engines will have Webex. It is a common tool for easy communication.

Webex is a good solution. It is a handy tool. Sharing is easy. Contacting multiple users at a time is easy. It is quite useful. It is a strong product. The video conferencing quality is better than that of other solutions. Webex has the upper hand on everything because it runs on Cisco.

Webex is limited to Cisco. It is a good and a bad thing. It is okay for security reasons. We will get access to the product only if we are a Cisco user.

I have been using the solution for eight years.

The initial setup is a bit difficult. It is quite technical.

Some companies use Microsoft Teams.

We are customers and partners. Overall, I rate the product a ten out of ten.