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Cisco Contact Center Enterprise vs Genesys Cloud CX vs NEC UNIVERGE UC&C Contact Center comparison

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Featured Review
Waqas Amin
The ease of integration and documentation are valuable features.
Anonymous User
More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing...
Genesys Cloud benefits my company because it saves time and is much easier to learn. When I was new to the on-premise solution, Genesys Engage, I... Read more →
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Pricing and Cost Advice
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  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."
  • "I rate Genesys Cloud CX's pricing a one out of ten."
  • "The pricing is a bit expensive."

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    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management… more »
    What do you like most about Genesys Cloud?
    Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
    Read all 6 answers   →
    What is your experience regarding pricing and costs for Genesys Cloud?
    Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents… more »
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    Ranking
    2nd
    out of 15 in Contact Center Infrastructure
    Views
    834
    Comparisons
    792
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 36 in Contact Center Platforms
    Views
    1,848
    Comparisons
    1,271
    Reviews
    7
    Average Words per Review
    956
    Rating
    9.0
    9th
    out of 15 in Contact Center Infrastructure
    Views
    57
    Comparisons
    44
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Contact Center Enterprise
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    UNIVERGE UC&C Contact Center
    Learn More
    Cisco
    Genesys
    NEC
    Overview
    Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

    Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

    With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

    UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.
    Sample Customers
    Cimpress, Energisa, Raiffeisen Bank
    1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
    Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Healthcare Company10%
    Financial Services Firm9%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Educational Organization18%
    Computer Software Company13%
    Financial Services Firm12%
    Government7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%
    REVIEWERS
    Small Business44%
    Midsize Enterprise11%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise28%
    Large Enterprise55%
    No Data Available