We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Use our free recommendation engine to learn which Contact Center Infrastructure solutions are best for your needs.
768,740 professionals have used our research since 2012.
Questions from the Community
Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management…
more » Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents…
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Compared 71% of the time.
Compared 22% of the time.
Compared 16% of the time.
Contact Center Enterprise
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.
With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.
Huawei Contact Center (CC) solution creates a multimedia services center for enterprises and businesses to offer effective customer and marketing services. Huawei's full-service solution, with a flexible, cloud-based architecture, can transform your business into a valuable, profit center.
Cimpress, Energisa, Raiffeisen Bank
1. Adobe
2. Airbnb
3. American Express
4. AT&T
5. BMW
6. Coca-Cola
7. Delta Air Lines
8. eBay
9. FedEx
10. General Electric
11. Hilton
12. IBM
13. Johnson & Johnson
14. Marriott International
15. Microsoft
16. Netflix
17. Nike
18. Oracle
19. PepsiCo
20. Procter & Gamble
21. Salesforce
22. Samsung
23. Siemens
24. Sony
25. Starbucks
26. Target
27. Toyota
28. Uber
29. Verizon
30. Visa
31. Walmart
32. Xerox
China Merchants Bank (CMB), Ping An Insurance Company
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
Educational Organization18%
Computer Software Company13%
Financial Services Firm12%
Government7%
Small Business15%
Midsize Enterprise12%
Large Enterprise73%
Small Business44%
Midsize Enterprise11%
Large Enterprise44%
Small Business18%
Midsize Enterprise28%
Large Enterprise55%