Acronis Cyber Protect Cloud Reviews

Basically running backup plans for servers (daily basis), workstations (managers) and Office 365 (inbox).

I am from Perú, and IT departments are not very advanced here. Basically, it is way better than whatever we are used to using, tapes, etc. 

I would say compression, which was about 95% on the databases. The fact that the agent, which is installed on the system, can do Quality of Service. Therefore, I do not need to touch my firewall, especially when it is managed by the provider and takes ages to do a single NAT. I would only imagine how long will it take for them to do a QoS rule.

The logs could be better. Logs through the website are just too simple and basic.

For you to actually see the full logs, you have to use additional tools or even contact support so they can pull them with own tools.

Probably the connectivity between the agent to the cloud console, because for some reason, sometimes I need to refresh.

No issues.

It is good. Basically, they can do the whole deployment, you just need to provide them remote access.

I personally have used corporate solutions, such as Dropbox, Veritas, and Veeam. Veeam is good as well.

The only complicated part was talking to my FortiGate provider to allow the ports.

I have been using pay as you go with Acronis, so the price is good.

I personally evaluated Dropbox, Veritas, and Veeam. Veeam is good as well.

Make sure to set the download for the right client. Acronis has multiples, especially for the SQL.

In general, the solution is primarily used to externalize backups. Most customers don't want to take an active part in the maintenance or verifying of everything daily, so they revert the backup process to us and we use the solution to ensure it's happening regularly and properly.

The ease of implementation is the solution's most valuable feature. 

With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers.

To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away.

Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.

We have some bugs, but the solution is stable. Even if the support part of the solution is a weak point because I find that the support is not really reactive. We had some bugs, but on average, it is stable.

The solution is scalable but the pricing model is not good for my point of view. If we integrate the pricing part with the scalability capabilities, it is not really great for us. We are trying to figure out if this problem is due to the partner we are working with or something else.

Technical support isn't great. Out of five, I'd rate them at two.

Most of the time when we contact technical support, they take a long time to respond and give us an answer. Time is money. We cannot afford to wait so long when there's a problem. When there's a problem with backup, it means that we are at risk, and we need to sort it out rapidly. 

We previously used Veeam Cloud Connect. We still use it for some customers. The customer decides which solutions they choose to use and we, as integrators, implement it for them.

The initial setup is straightforward. It's very easy.

The amount of time deployment takes depends on how the architecture was designed previously. It depends on the studies, etc., which are supposed to be taken into consideration before the implementation. If everything has been sized and studied well, implementation, depending on the size of the existing infrastructure, could take from a few hours to many days. In summary, it really depends on the size of the company, the workload which should be taken into consideration, and how the study has been put in place before starting the implementation.

You only need one person for deployment and maintenance.

We handled the implementation ourselves.

The pricing depends on the customer. Most of the time, the first year is prepaid. After that year, some customers choose to switch to monthly billing, while others continue to pay yearly. There are extra costs as well, for example, for technical support.

I've been using the solution for two years. We're an integrator and we deploy the solution for our customers who typically use the cloud deployment model.

It would not be the first solution I would direct a customer to, but this solution has many impressing features.

In our market, technically the solution is good, but we also have to look at the ecosystem, the pricing policy, and such things. I would tell customers to watch out, to pay attention to the pricing model and prepare for it in their budget before moving to this solution. If this fits the customer's budget, they can go ahead. Technically, the solution will fit their needs. However, the way the solution prices on-premises versus cloud deployment models, if a customer wants both, they really need to pay attention to how the pricing will be calculated.

I'd rate the solution six out of ten. Technically, the product is good, but the pricing and technical support are not ideal.

We mostly use Acronis Cyber Protect Cloud for a backup solution.

We turn on the solution and it works well for backing up our data, it is easy to use.

The Acronis Cyber Protect Cloud server could improve by having better performance.

I have been using Acronis Cyber Protect Cloud for approximately one year.

The solution is stable and reliable.

Acronis Cyber Protect Cloud can scale well.

Acronis Cyber Protect Cloud technical support is good.

Acronis Cyber Protect Cloud is straightforward to implement.

I rate Acronis Cyber Protect Cloud a ten out of ten.

It’s easy. We are resellers for small and medium businesses in this market segment, so we appreciate this feature.

Provides automatic backup operations for middle sized servers and desktops.

User interface Improvements: I think this needs to be done in the navigation path into the UIs, mainly for the reseller interfaces. Some useful options initially seem “hidden”, but instead they really exist. After the initial disorientation, however, the use is easier.

We have used this for two years.

In terms of stability, the agents probably need to be improved

There were no scalability issues.

I would give technical support a rating of 9/10.

Because my company is under a re-seller agreement, we switched to this product. We evaluated other products, but for our target segment market, we chose Acronis.

The initial setup very straightforward, but the integration with our cloud automation engine was a little bit complex.

Our primary use case for Acronis Cyber Protect Cloud is software backup and data storage. 

One of the benefits of using Acronis Cyber Protect Cloud is that, along with backing up data, it secures it. You get two great things with a single product.

It is also easy to use and deploy.

Not many people know about this product, so they may need to concentrate more on marketing. 

I have been using Acronis Cyber Protect Cloud for six to eight months. 

They have local tech support, which is good.

You may need a little bit of help with some aspects of the installation process. However, once you deploy, it's very easy to manage. It took us about an hour to deploy. 

Our primary use cases are for managing backups as a service provider.  We manage multiple customer accounts. It offers better console access for customers, partners, and for us as a service provider. 

It has one console for many loads and one backup for many recovery options. Converting backups as a virtual machine offers an edge as a low-cost Disaster Recovery solution. If it had better deduplication, it would be considered as a good archiving solution too as the restore parts are arranged in a much better way. 

The latest cyber protect addition looks promising but needs to have good testing to be performed.

As a Service Provider, we onboarded 100+ customers on a single console. Having Remote sessions/delaying access sorts everything out. 

One console, may customers and many workloads really help. Reporting is not on par. It needs some more information as per customer or partner interest. I hope Acronis is working on it. 

The bad point is always customer support and partner support, which Acronis has never changed. 

Once they have better support, things will change as they are launching many new services in the near future.

I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.              

The latest version was just released. We have been using Acronis solutions since 2014.

We currently have 12 users of this solution in our company and hope to increase that in the near future. We are partners with Acronis and I'm a technical support engineer. 

I like the disaster recovery feature of this solution and the interface is great. 

Technical support could be improved, they're not very timely in their response. 

I've been using this solution for about two years. 

The stability of the solution is good. 

The scalability of the product is good. 

The initial setup is straightforward.

I highly recommend this product and would rate it an eight out of 10. 

This is the file and data backup solution that we use.

The most valuable features are its ease of use, the speed, and its got a reasonable amount of granular control. It also has another big advantage, which is built-in protection from ransomware.

I would like to see enhancements made to the security.

We have been using Acronis Backup Cloud for about six months.

This solution is very stable. It is a 24/7 application.

It is extremely simple to scale Acronis Backup Cloud.

We have been in contact with technical support and we are satisfied with it.

It is very easy to set up and only took a couple of minutes to deploy.

It was entirely self-setup.

There is a free trial available in order for people to evaluate it.

This is a solution that I recommend everybody try. Even if you are trying something else, they offered a free trial and it is worthwhile to see how easy, fast, and powerful this solution is.

I would rate this solution a ten out of ten.