Systems Manager
Real User
We got to back up all the information in real time.

What is most valuable?

I think just the part that is, we can configure the system. It's backing it up, every computer, as we went. The parameters, and automatically, the program does it.

How has it helped my organization?

No, just the main point is we got to back up all the information in real time. That's the point.

What needs improvement?

Well, maybe in the installation part, got to do it just a little bit ... Maybe in the

installation part, if you can avoid a few things. Maybe the skip...The computer can back it up, each computer, without the username and password of the computer.
You are taking part of Microsoft Windows in order to do that thing, but if Acronis is managed through a license, can be installed without the Windows part. The security Windows part.

Do you know what I mean?

Each license has a number -- a really big number -- so Acronis can work without the Windows security. That's a very good point.

So it's gonna be faster and you will avoid a lot of problems of installation, because a lot of people don't have the technical knowledge to do it. So it's hard sometimes for the persons to do it. If you avoid that part, it's gonna be faster.

For how long have I used the solution?

Since January 2017.

Buyer's Guide
Acronis Cyber Protect
April 2024
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

I think it's really scalable for a program.

How are customer service and support?

Yes, yes. Since the beginning, I was telling you I've had problems with a few usernames and passwords for Windows here because some computers have Windows 10 Home Edition, and others ones have Windows Professional Edition.

Each computer works differently with the program, because some ones are in Windows Home and some ones in Windows Pro, so the installation works differently. That's why I had to call technical support in the beginning.

Which solution did I use previously and why did I switch?

Yeah. Let me tell you this. I've been working at my company for a short time, and before I worked for them, they were using Carbonite.

Carbonite doesn't back up the full information. It's a real expensive solution, and then when you try to get your information through their servers, it has a cost.

Instead, you are paying a contract by year.

How was the initial setup?

How to manage the program is real easy and really fast. I don't have a

problem.

But, I told you, if the person doesn't have knowledge about networking, like what is IPRs, and what is the domain name, and very technical issues or information, that person will have a problem.

If you are the owner of the information, and even when you need it faster, you have to pay for the information, come on. It's ridiculous what they are asking for.

Which other solutions did I evaluate?

A few solutions, even a freeware solution, I think

The most reliable solution that I found, it was Acronis because of the program, which is why I would choose Acronis.

What other advice do I have?

I'd check what the program doing, and I check Acronis do it, and the same point.

Nobody referred me to or gave me information about Acronis. I found it on the internet, and I start to read what the Acronis is capable of doing.

The way I chose Acronis is easy, because I saw a few demos that showed me how the program works.

So, with that showing, or that demo, that's why we chose Acronis.

It's really important that people have, for example, those videos or that information visually, because --

If you do not explain visually what the program doing, meaning if
people are not familiarized with software, and they won't comprehend what the program is doing.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Engineer at MRB Secure
Real User
Top 5Leaderboard
Has good system-critical technical support but deployment needs improvement
Pros and Cons
  • "In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of ten for that."
  • "Because Acronis Backup is an on-premises solution, there is extra overhead. It's harder to manage, and there's no real remote access. You have to physically log in to the machine to manage it. The reporting feature works fine, and you will be able to send out reports. However, that is where it stops. The deployment could be improved and could be through a network chain. If we need to deploy two machines that are not connected to the internet but connected to two different networks, it would be great to have a machine with dual mix that has access to the backup server and to those machines. It would be like a relay that you can install on the machine with a two-mix, and that machine can then connect to your backup server and to the other machines. You should be able to see the other machines on that network and be able to deploy to it and push jobs to it."

What needs improvement?

Because Acronis Backup is an on-premises solution, there is extra overhead. It's harder to manage, and there's no real remote access. You have to physically log in to the machine to manage it. The reporting feature works fine, and you will be able to send out reports. However, that is where it stops.

The deployment could be improved and could be through a network chain. If we need to deploy two machines that are not connected to the internet but connected to two different networks, it would be great to have a machine with dual mix that has access to the backup server and to those machines. It would be like a relay that you can install on the machine with a two-mix, and that machine can then connect to your backup server and to the other machines. You should be able to see the other machines on that network and be able to deploy to it and push jobs to it.

For how long have I used the solution?

I have been using this solution for quite a while. We have two clients who use it at present.

How are customer service and support?

In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of ten for that. However, for mid-level issues, I'd give them a six out of ten. They take a long time to provide solutions.

How was the initial setup?

Setting up the backup server is quite a complex process. There is a bit of a learning curve. You have to make sure that all your services are up and that the actual machine is up and running. If the machine goes down, then you won't have any visibility into what is actually happening.

The installation of the product is not as hard as the configuration process. For instance, the licensing can be quite daunting because you still need a cloud license or access to a cloud portal. This is the old legacy portal where you have to upload the license file and then register it directly from there or download a registered file that you can upload onto the machine. This would then activate the machine. If you only want to do a local backup or backup to local storage, it will work fine. However, if you try to attach cloud storage to it, then another level of complexity will come into play.

What's my experience with pricing, setup cost, and licensing?

Acronis Backup is cheaper. If you install it on a hypervisor, you only pay for a single license. It would be for the backup server, and everything else will be covered by it. In that sense, it becomes a much cheaper option.

However, if you have virtual machines, then it can be more expensive. Also, if you have a lot of physical machines the cost can be higher because each entity will need a separate license. There is a monthly license cost.

What other advice do I have?

If you don't want to run everything off of the cloud because you're concerned that Acronis Cloud might go down for days, Acronis Backup is a good option. It is an on-premises solution. However, it's a legacy version and is not really Acronis' mainstream product.

Overall, I would give Acronis Backup a rating of six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Acronis Cyber Protect
April 2024
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,479 professionals have used our research since 2012.
RandeepPawar - PeerSpot reviewer
Technical Director at Tecstaq
Real User
Top 5
Effective solution which allows us to back up data across any type of device using their AnyData Engine functionality
Pros and Cons
  • "One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration."
  • "One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup."

What is our primary use case?

We sell Acronis to our clients globally in India, Germany, Canada, the United States, London, Singapore, Malaysia, and Dubai. We are a gold partner for Acronis worldwide and are one of the biggest resellers in India.

We do cloud, on-premises, and hybrid deployments. We use this solution to assist our clients with creating multiple backups of their data. The first backup is a live copy, the second is a copy kept on their local storage, and the third backup is stored by us in the cloud. 

What is most valuable?

One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration. They also include cyber security features within the cloud. 

What needs improvement?

One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup. This is something that is currently being worked on by Acronis.

A second improvement would be to support SAP databases as integration with SAP. Although Acronis do support SAP databases and a backup of complete servers as an image-level backup or volume-level backup is possible, this requires the use of certain scripts.

For how long have I used the solution?

We have been using this solution for seven years. 

What do I think about the stability of the solution?

In the past seven years of using Acronis, we have not had any instability issues or lost any data that we were unable to restore. 

What do I think about the scalability of the solution?

This is definitely a scalable product. You could backup up to 200 terabytes. There is no limitation from an infrastructure perspective.

How are customer service and support?

Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are offered first preference.  

How was the initial setup?

This is a simple product and the setup of the backup can be done in 30 minutes. An infrastructure does not need to be set up to complete the setup. The setup involves creating a console, installing agents and beginning the backup.

What other advice do I have?

This is a good product that is easy to use, simple, and has good security as most of the data centers are certified. 

I would suggest that organizations that are considering using this product, sign up for a 30-day trial to do a complete evaluation. 

While using this solution for my customers over the past seven years, data loss and other disasters have been prevented. Where ransom attacks have occurred, we were able to restore the data where Acronis was used to back up information. 

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director of Global Architect at a manufacturing company with 1,001-5,000 employees
Real User
An established and consistent product but is lacking in cutting-edge features
Pros and Cons
  • "The most valuable feature is its consistency."
  • "This is not a feature-rich solution."

What is our primary use case?

We use this solution to backup some core, critical systems in our primary data center.

What is most valuable?

The most valuable feature is its consistency. It is an established product.

What needs improvement?

I feel like this product a little bit locked in the past.

This is not a feature-rich solution.

I would like to see a more SaaS-based solution, perhaps more cloud-centric. Essentially, keeping in lock-step with the other companies out there doing platform (PaaS) or software (SaaS) as a service, solutions.

We would like a more cutting edge, cloud-based DR solution that uses, for example, compression algorithms to make sure that backups run faster.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

I have never had scalability problems with it.

How are customer service and technical support?

I have not directly spoken with technical support.

What about the implementation team?

We leverage all of our operations through what used to be Dell Services but is now known as NTT Data.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are on a yearly basis.

Which other solutions did I evaluate?

We did an evaluation of many different solutions, primarily because we were moving from more on-premise to cloud-based solutions. So, as a result of going to the cloud, we looked at the Best of Breed in the cloud space.

Ultimately, we implemented two solutions. We use a Veeam cloud backup appliance solution and a leveraged TSM environment for our core operations provider. It was decided based on cost flexibility and technology richness.

What other advice do I have?

Because this solution is not feature-rich, we have looked at other solutions.

My advice for somebody who wants to implement this solution is to make sure that they understand the requirements. This includes the RTO (Recovery Time Objective) and the RPO (Recovery Point Objective). Based on the requirements, find the solution that is going to fit best for what they really want to invest in.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Works at a hospitality company with 10,001+ employees
Real User
Scalable and easy to install
Pros and Cons
  • "The solution was easy to install and to deploy."
  • "It would be nice to have a partition that I can boot and reinstall when taking a backup image from the operating system."

What is our primary use case?

We make use of the standalone version. The server and the box are compliant when it comes to the backup. 

What needs improvement?

It would be nice to have a partition that I can boot and reinstall when taking a backup image from the operating system. 

As we are going for CD, it would be nice to have external storage connectivity. 

The ability to integrate with different platforms should be added as a feature. It would be nice to have the restoration also from the server itself. 

For how long have I used the solution?

We have been using Acronis Backup for two years or more.

What do I think about the scalability of the solution?

The solution does not need to be scaled. It suits my business needs. 

How are customer service and support?

We have not had occasion to contact technical support. 

How was the initial setup?

The solution was easy to install and to deploy. Everything was good. 

What about the implementation team?

One can do the deployment on his own. 

There is no need for a technical team. 

What's my experience with pricing, setup cost, and licensing?

Our licenses come with a one-time yearly subscription fee. 

What other advice do I have?

The solution is deployed locally. 

The solution suits my business needs. It works perfectly for me. There is no need for updates or added features. 

I would recommend the solution to others. 

For the moment, we use the solution solely for our servers. We are talking around 20 users. 

I rate Acronis Backup as a nine or ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
General Manager at Dynamic Data
Real User
Reliable backup and recovery that is easy to deploy and monitor
Pros and Cons
  • "Our customers can backup to local storage and they can back up or replicate to the cloud."
  • "It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres."

What is our primary use case?

Our customers use this solution for backup.

What is most valuable?

Our customers can backup to local storage and they can back up or replicate to the cloud.

It is easy to deploy. It is easy to handle and easy to monitor.

The Acronis system is very powerful.

What needs improvement?

It doesn't support all of the databases. Maybe in the future, it could support databases such as MySQL, or Postgres, as these are some of the customer's needs.

We are looking for IT solutions to backup all systems that our customers are using. It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres.

There are many other types of databases that Acronis does not support.

I would like to see more mobile applications available. It would be very nice.

We would like Acronis as an all-in-one, or all-in-box solution. It should be sold as storage, licensing, and application all in one unit. We like to provide complete solutions to our clients rather than having to tell them that they must purchase additional storage. With Barracuda, the device D190 comes with one terabyte backup, and no additional requests have to be made to the customer.

It would be good if Acronis could get the recommended hardware.

For how long have I used the solution?

We have been using Acronis Backup for our customers for more than three years.

What do I think about the stability of the solution?

I have not encountered any bugs or glitches with this solution, and it's stable

Many times, we have worked with the recovery, it was available and very successful to restore.

We recently had an issue with a Microsoft Exchange VMware Server where it was down. We got the backup from the storage and were able to restore it. It was very nice. 

What do I think about the scalability of the solution?

Scalability can improve. Acronis doesn't support some of the databases.

How are customer service and technical support?

We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues ourselves, so we have not required any help from Acronis support.

Which solution did I use previously and why did I switch?

We are resellers for Barracuda in Jordan.

Barracuda is a very rigid backup system. All needs are available in Barracuda.

I trust Barracuda. I don't see anything missing in Barracuda. It covers our needs because there is an agent to help with other types of databases.

I would rate Barracuda a ten out of ten.

How was the initial setup?

The initial setup is straightforward. It is very easy.

What's my experience with pricing, setup cost, and licensing?

We use two different types of licenses for our customers.

We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers.

The licensing works in nodes. For example, for every node, you have to purchase a license. If I have an Active Directory or a physical server, and I have Microsoft Exchange with a third server, SQL, I will have to purchase three licenses from Acronis.

When compared to Barracuda, the license is based on the device's storage.

It is more expensive than Acronis initially, but as the licenses increase with Acronis, Barracuda ends up being less expensive.

Which other solutions did I evaluate?

We have been evaluating Barracuda to learn more about the services it offers.

What other advice do I have?

As for me, I prefer Barracuda.

Acronis is a good product that works well in small businesses.

I would rate Acronis Backup a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
IT Desktop Support
Real User
Universal Restore allows you to reimage a computer without having to have all the drivers
Pros and Cons
  • "I've reimaged servers and been back up and running in exactly no time with the completely new hardware."
  • "It does not delete locked files."

What is most valuable?

I've reimaged servers and been back up and running in exactly no time with the completely new hardware. 

The Universal Restore allows you to reimage a computer without having to have all the drivers. It allows you to boot the machine; once you get the machine up and running, then you can install the drivers.

Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

What needs improvement?

It doesn't seem to do the following on the server but it does so on the work station: It does not delete locked files. So I created a small batch file that, after the backup, I go in and I run. That deletes all the extraneous lock files. I tried running the batch file automated but it would not run for some reason.

What do I think about the scalability of the solution?

I keep five months of full images of the server. And my work station, I keep three copies, three months' worth. And I backup my data separately. All the data is on a server and nothing is on the computer.

I backup data daily, five copies of it. Every five days, I overwrite the first one. So I've got five days of data, and three days of images and of the workstation, and five copies of the server image. I do it automated every month and I've never had a problem.

Which solution did I use previously and why did I switch?

I've used all of them. I've used Norton Ghost, and years and years ago something called FastBack. Norton Ghost is really the only other one, but my experience is there are more problems with using it than Acronis.

How was the initial setup?

Very simple. I can create a backup program in just in minutes because I know the program so well. It is very easy to set up if you know anything about computers, and even if you're not familiar with computers.

It takes me no time at all and the backup procedure is pretty much straightforward, depending on how complicated your system is. 

I'm using the pro version. Personally, I think that the home version is more complicated to set up than the professional version, for some reason. You would think it would be the other way around.

Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

What other advice do I have?

Buy it. Simple. It's the best backup. I've used it to restore a number of machines without any trouble at all. It's very simple with a hard drive. It makes it much easier if you have a complete new system.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user159090 - PeerSpot reviewer
Senior Security and Compliance Engineer at a retailer with 501-1,000 employees
Vendor
Nearly set-and-forget for Server Live Imaging

Valuable Features

Live System Imaging – Zero Downtime.

Improvements to My Organization

The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

Room for Improvement

There can be inconsistencies between builds in terms of the product working with one NIC or another, especially on newer generation servers. Usually downloading the latest bits solved, though. A minor nit, but it’s the only gripe I’ve had to date.

Use of Solution

7 Years.

Deployment Issues

None.

Stability Issues

None.

Scalability Issues

None.

Customer Service and Technical Support

Customer Service:

Excellent.

Technical Support:

Excellent.

Initial Setup

Relatively Straightforward. We needed to create an in house script to purge old images (vs using something like a product retention setting). This may have been corrected in subsequent versions.

Implementation Team

In-House.

ROI

Somewhat difficult to quantify. The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

Pricing, Setup Cost and Licensing

Rough cost at time of implementation was approximately $1200 per managed server. One engineer monitored the job status, spending approximately 15 minutes per day.

Other Solutions Considered

No.

Other Advice

Great product, nearly set-and-forget for Server Live Imaging once fully configured.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.