They should improve the solution's granular reporting feature. It could be more intuitive. It doesn't serve delivery and management purpose.

They should integrate the solution with AI. So that, in case of test failures, it will help us know the reason instead of debugging the history of the test. The tool should automatically indicate the reasons for failure. It will save a lot of time. 

Something that needs to improve, is the model of the licensing. For instance, if you have two packs from two servers, you need buy two licenses. That doesn't make sense. I would also like to have more integration.

For now, the queries are not well integrated into the rest of Jira. They use a different syntax so you have to change how you present queries when you're looking at test cases versus everything else. 

Firstly, I would like to see the query capability integrated into the base query of Jira so I can query test cases the same way I query anything else in Jira. The second feature I would like to see is more visual gadgets that go on a dashboard, little pie charts and bar charts and histograms. There's a limited number now and I'd like to see more of them.

I plan to make some tests stand for my view, where I will want to play with the API to start to implement some of the tests because the is the plan to use it as main debt management system. Previously, we used a quality center from IBM but it was old technology. The main point that I want to get from this solution is to integrate this after a test run of the test and see results on JIRA, not on the CI system. When they need to provide some lab reports, of course, we can use a separate solution but business users, product owners will not be able to use it. They don't need such technical details, they need an open task in JIRA to check what failed what passed. We also want it to improve the sync. 

I don't like that you need to use a lot of tabs. One test case takes 15-20 minutes and on Zephyr is take about 5-10 minutes. They should shorten the time it takes by not using many tabs. There should be more customization abilities. One of my teams can need to create about a hundred test cases and they will need to spend twice time than with Zephyr. The estimation for creating this case will be increased twofold compared to Zephyr.