I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my account manager for validation of situations, the support provided by Altaro has been excellent. I would rate it ten out of ten for their support.

Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call on them a few times with some detailed questions and never had a problem. Furthermore, we always got a very quick response.

I haven't needed to contact their technical support. 

If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to know that we aren't placed on hold for long periods of time.

Support is good.

Their support is excellent.

We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response to our request.

Their responses are always provided very quickly.

I have not yet had to use tech support.

Nine out of 10.

Customer service is excellent, and provides polite and prompt replies to emails.

Technical support is also very good. There is a support tool within the software that saves an error report as a zip file which can then be emailed to support at Altaro. The longest I have had to wait for a reply is 24 hours, but that was for a non-standard error.

It's great, the support is good and very fast in providing responses to queries.

it's excellent.

8/10.

8/10.

I have not used the technical support.

Good

Great

10/10.

10/10.

We have not used them yet so I can’t judge.

The technical support is fast and very helpful fast. When we had a problem, they replied to us ASAP and they provided a solution.

Technical support is good, i.e., if you keep up the maintenance agreement.

Extremely good, and the turnaround is less than a day.

Extremely good, and the turnaround is less than a day.

Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this type of work, experts here have to learn the products intimately. Our organization provides solutions for state or public organizations and we also provide support for them. As an example, I'm engaged in supporting and maintaining services for customer's bank services infrastructure as a level three expert. If I have any problems, I try to connect to different forums and knowledge bases because of sanctions. We can't access the technical support from Microsoft organization. Technical support for my country should be improved.

Excellent.

Excellent customer support. I only needed assistance during the activation process.

Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature requests, and implements them. Great blogs as well with lots of technical information.

The technical support for this solution is excellent. I'd give it a rating of nine out of ten.