PeerSpot user
IT Consultant at a tech services company with 51-200 employees
Consultant
You don’t need to install software on the servers that you are backing up, but the support should be 24/7.

What is most valuable?

One product that can back up almost any platform or application. Windows, Mac OS X, Unix, SQL databases, SharePoint, Oracle, Exchange, Android, iOS, and clouds services like Office365 and Salesforce.

You install the client on one computer in the network, and you use this to backup any other servers or applications in your network. You don’t need to install software on the servers that you are backing up.

How has it helped my organization?

It provides a secure and stable cloud backup solution. It has been on the market a long time and is well developed. All backup data is encrypted, and with the correct configuration only the end user can access their data with the right encryption key.

What needs improvement?

They should have 24/7 support for customers in different time zones. They are slow to respond to requests, and I get the impression that the ServiceDesk is overloaded. However, I haven’t used the ServiceDesk that much.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Principal at Blueshift Data Protection
Consultant
We're able to address most client backup and recovery requirements, but the GUI needs simplification.

Valuable Features:

Asigra's agentless concept makes it so easy to install a client proof-of-concept (POC). Many times a client wants to try a solution before they buy, and being able to deploy a backup and recovery solution without installing software on the client's servers makes deploying a POC very easy.

In addition, Asigra supports wide variety of OS and VMs which means very rarely do we encounter a client environment where we can't deploy, backup and recover data in the same day.

Asigra has recently added a new feature to assist with Amazon EBS snapshot manager.  The tool will make creating backup sets on Amazon that much easier.

Improvements to My Organization:

Flexibility really means a lot for us. Being able to address almost every client backup and recovery requirement means that we have a tremendous amount of confidence as do our partners that Blueshift is going to be able to deploy a solution quickly and efficiently.

This saves time and money allowing the partner or client to be able to check the backup and recovery is done box and move on to the next issue.

Room for Improvement:

I think Asigra still needs to simplify their GUI. I think Asigra really improved the GUI with their 12x release but there's still a lot of functions and options. During any installation we take time to sit down with the customer to ensure they understand how to navigate the GUI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Asigra
May 2024
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it_user165918 - PeerSpot reviewer
Customer Support Engineer at a tech services company with 51-200 employees
Consultant
Smooth integration into customer's environment but I think the reporting should be more interactive.

What is most valuable?

Agentless framework, simple implementation & configuration.

How has it helped my organization?

Smooth integration into customer's environment, interactive UI.

What needs improvement?

Personally speaking, I think the reporting should be more interactive.

For how long have I used the solution?

2.5 years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

I would rate the customer service a 3/5.

Technical Support:

I would rate the technical support a 3/5.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house implementation.

Which other solutions did I evaluate?

No.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners with ASIGRA
PeerSpot user
it_user164892 - PeerSpot reviewer
Technical Consultant at a tech services company with 51-200 employees
Consultant
Backup of databases like Oracle and SAP could be improved, Everything is automated and no hassles for the administrator.

What is most valuable?

Agentless backup, Desktop and laptop backup, BMR.

How has it helped my organization?

Since we have implemented Asigra we don’t have an administrator to do manual backup to tapes and external HDD. Everything is automated and no hassles for the administrator.

What needs improvement?

Backup of databases like Oracle and SAP.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

5/10, Due to different timezones it would always be difficult to get hold of a tech. Need to have more people on board for support which covers all timezones and should be an expert in the product.

Which solution did I use previously and why did I switch?

We did not have a backup solution in place, ease of management is one key factor to use Asigra.

How was the initial setup?

Since I work on backup and storage for more than 6 years it looked pretty straightforward.

What about the implementation team?

In-house team.

What was our ROI?

80%.

What's my experience with pricing, setup cost, and licensing?

Don’t recollect since it was handled by the procurement team.

What other advice do I have?

Ease of use and management, one time setup is what all it requires to get going.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners with Asigra.
PeerSpot user