PeerSpot user
Communications Manager at a tech services company with 51-200 employees
Consultant
Our backup engineers can build relationships with customers as they know their data is being protected. The UI, however, could use a facelift.

What is most valuable?

Asigra does not require any agents to be installed - it's a much more effective (and less labour-intensive) solution than the agent-based alternatives out there.

How has it helped my organization?

It allows our backup engineers to build great relationships with customers as they know their data is being protected by best-in-class software. It gives customers peace of mind that their data is in safe hands.

What needs improvement?

The UI could do with a facelift.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user175560 - PeerSpot reviewer
IT Manager with 51-200 employees
Vendor
Complex deployment especially around testing but easier to manage and administer than a tape backup

What is most valuable?

Backing up to the cloud

How has it helped my organization?

Replaced an ageing tape backup product and reduced administration.

What needs improvement?

Data encryption due to the speed of restoring multiple files

For how long have I used the solution?

6 months

What was my experience with deployment of the solution?

Limited issues around configuration and backup client on different platforms

What do I think about the stability of the solution?

Product would occasionally encounter issues when it impacted other software

What do I think about the scalability of the solution?

None encountered.

How are customer service and technical support?

Customer Service:

Very good indeed.

Technical Support:

Again, very good technical support

Which solution did I use previously and why did I switch?

Used a tape solution, cloud backup is easier to manage to and administer.

How was the initial setup?

Complex especially around testing.

What about the implementation team?

Through a vendor with a very high level of expertise.

What was our ROI?

2-3 years of reduced administration costs.

What's my experience with pricing, setup cost, and licensing?

£2k per month plus £5k setup.

Which other solutions did I evaluate?

No, this was the market leader and a proven technology.

What other advice do I have?

For large numbers of file restores it is advisable to also have an onsite NAS device for faster restore times.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Asigra
April 2024
Learn what your peers think about Asigra. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,857 professionals have used our research since 2012.
Director at Data2Vault
Real User
The agentless architecture has minimized our software footprint at the client level
Pros and Cons
  • "The agentless architecture has minimized our software footprint at the client level."
  • "It has helped us to provide comprehensive data protection with high recovery rates and a malware scanning feature."
  • "They should improve the malware scanning capabilities, extending it to protect cloud application data."

What is our primary use case?

I use Asigra to deliver backup as a service, DR as a service, and archive as a service across Microsoft and Linux operating systems.

How has it helped my organization?

It has helped us to provide comprehensive data protection with high recovery rates and a malware scanning feature.

What is most valuable?

I have found the remote virtual DR for recovery feature very useful. The agentless architecture has minimized our software footprint at the client level.

What needs improvement?

They should improve the malware scanning capabilities, extending it to protect cloud application data.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I have experienced no issues with the product's stability.

What do I think about the scalability of the solution?

I have experienced no issues with the product's scalability.

How are customer service and technical support?

The technical support is knowledgeable and provides good support.

Which solution did I use previously and why did I switch?

I did not use any solutions before Asigra.

How was the initial setup?

Some expertise was required for the initial setup.

What about the implementation team?

It was implemented using an in-house team. Asigra provides good customer support.

What's my experience with pricing, setup cost, and licensing?

Asigra is priced competitively, but requires technical expertise to operate, optimize, and maintain its services.

Which other solutions did I evaluate?

I implemented other products like EVault and Veeam before switching to Asigra.

What other advice do I have?

Asigra is a reliable solution with high recovery rates.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a MSP using Asigra in-house and deliver services to end user clients
PeerSpot user
Director at Data2Vault
Real User
Features Have The Ability to Protect Many Different Platforms

What is most valuable?

Its automation, security, optimisation, simplicity, reliability, very high recovery rates, and ability to protect so many different platforms.

How has it helped my organization?

It frees up technical resources, because once it is setup, it just runs.

What needs improvement?

More integration with leading storage solutions.

For how long have I used the solution?

Since 2008.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Asigra technical support is outstanding.

Which solution did I use previously and why did I switch?

No, we selected Asigra from day one.

How was the initial setup?

Setting up our N+1 Asigra infrastructure was straightforward. Provisioning client environments vary according to how well their systems and software are setup.

What's my experience with pricing, setup cost, and licensing?

Asigra is a cost effective solution and very competitive in the market.

Which other solutions did I evaluate?

EVault, Veeam, and Dell EMC.

What other advice do I have?

Try it in a proof of concept.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Cloud Services Administrator at a tech services company with 51-200 employees
Consultant
Having multiple retention copies always helps when trying to restore from a virus/spyware attack, although it needs more diversity in Hyper-V, which I know will come in v13.1.

Valuable Features:

I am personally a fan of Exchange email level and MS SQL db level backups. On top of that, having multiple retention copies always helps when trying to restore from a virus/spyware attack. The ability of being able to backup Linux has also been helpful to ours/client servers, as its multi-tenancy scalability.

Improvements to My Organization:

Customers know they can depend on us for retrieval/storage of their files.

Room for Improvement:

I think the product needs more diversity in Hyper-V. I know it is coming in 13.1, but I have yet to see the exclusiveness as VMware has. When I went to the Asigra Partner Summit this year, a new, not yet in place, feature for Hyper-V was in the works. Right now, the product is more VMware centric when it comes to replication and ability to backup images.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sales Manager at a tech services company with 51-200 employees
Consultant
​Cloud-to-cloud backups need work, but has support for multiple OS's.

Valuable Features

  • Versatility
  • It supports multiple OS's
  • Physical & virtual
  • Application aware
  • Short & long-term retention

Improvements to My Organization

We can provide a reliable service to our customers.

Room for Improvement

Cloud-to-Cloud backups.

Use of Solution

I've used it for 10 years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's very good.

Technical Support:

It's very good.

Initial Setup

It was straightforward.

Implementation Team

We did it in-house.

ROI

80%.

Pricing, Setup Cost and Licensing

Always keep an eye on the competitions’ price.

Other Solutions Considered

Veeam, which we also use.

Other Advice

Take the training courses to get the most out of it.

Disclosure: My company has a business relationship with this vendor other than being a customer: We both use and sell Asigra and other cloud solutions.
PeerSpot user
PeerSpot user
Director Technology at a tech services company with 51-200 employees
Consultant
We have got one solution to take care of local and remote protection needs, but some more work on reporting tools is required to get better auto-generated information and analysis from the system.

Valuable Features:

Asigra's agent-less capabilities make it a very convenient solution to implement. Its capabilities of easily deploying the policies and configurations and supporting wide environments are the most valuable features. You don't need to worry about different options to protect you large environment.

Improvements to My Organization:

It has helped us protect our customers data very well. Low bandwidth and high latency sites have been keeping Local Copy options. We have got one solution to take care of local and remote protection needs.

Room for Improvement:

Some more work on reporting tools is required to help get better auto-generated information and analysis from the system.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Asigra partners and have a working relationship providing cloud backup services to our customers.
PeerSpot user
it_user163623 - PeerSpot reviewer
NOC Manager with 51-200 employees
Vendor
User interface is a bit outdated, but allows us to deploy backup sets quickly and efficiently with no error.

What is most valuable?

Retention and data life cycle management, along with deduplication at a global level.

How has it helped my organization?

Asigra allows for backup set creation using template files, this allows us to deploy backup sets extremely quickly and efficiently with no error.

What needs improvement?

The user interface is a bit outdated, but Asigra has acknowledged this and is working on a new interface.

For how long have I used the solution?

My company has used this product since 2006, I have been using the product since 2011.

What was my experience with deployment of the solution?

If you do not attend their training or use their support then you will have trouble. As long as you complete the training and utilize your support portal, you will have very few issues.

What do I think about the stability of the solution?

None, its extremely stable. If an event arose that caused a stability issue, a hotfix would be released within a week or less.

What do I think about the scalability of the solution?

None, the product scales and tiers very well.

How are customer service and technical support?

Customer Service:

Customer services would be a 3 out of 5, simply due high turnover and lack of communication.

Technical Support:

Technical support is great, Asigra is working on ways to make it ever better by creating new case portals which help reduce the time to resolution.

Which solution did I use previously and why did I switch?

Prior to Asigra we used the Zenith BDR in parallel. Sagiss wanted a product that worked and was reliable and Asigra was that product.

How was the initial setup?

The Asigra setup can and is going to always be complex due to the functionality of the backup product. Oddly enough, the complexity of the product allows for great flexibility and scalability in the long run.

What about the implementation team?

We have always implemented Asigra in-house.

What's my experience with pricing, setup cost, and licensing?

I was not the one the initially implement the product, but I do know it was a steep price. Since I have come onboard I have automated a vast majority of the Asigra system so the overhead and work we do is very basic maintenance and remediation.

Which other solutions did I evaluate?

We evaluated Zenith BDR, CommVault and Asigra.

What other advice do I have?

You need to make the investment in training and certification to get the most out of this product. Once you have Asigra, you are set, it’s a rock solid platform that works every time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user573108 - PeerSpot reviewer
it_user573108CEO at a tech services company with 1-10 employees
Consultant

Hello Stephen,

While I don't doubt your candor, I have to admit to having a different experience with the Asigra management team.

I've been leading Cloud Backup/DRaaS companies since 2005, and have been a very happy Asigra partner since then. While I admit that they can be rough around the edges at times, they have always seem to be very direct and honest in my dealings with them. As a reseller, I found many of their actions supportive of my efforts to build and expand the overall business value.

I also admit that an end user may not find these things as valuable, but as a resell partner I have a much different view point.

Guy

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