In terms of criteria when selecting a vendor, I would say it's the reputation, but it's also about the technology. I don't want to go to a some company that says, "Yeah, we've been here for a hundred years," but their technology is stale. We'd like to stay on the cutting edge and get really nice technology, and from a good company.

I would rate it a seven out of 10. Does it have its flaws? Yes. The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it. But the ability in it is really nice. It's a really powerful tool, and once you learn how to use it, it's really something that's worth learning how to use.

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I would recommend this solution to others. However, it can depend on many factors, such as if they are using CA Service Desk and what their integration needs are.

I rate CA Asset Portfolio Management a nine out of ten.

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It's hard to really give a fair rating. I don't want to say it's a 10, because I don't think we've really had the usage. But, from an implementation standpoint, and what we've seen so far of what it can do, I'd say we're extremely satisfied.

I would give it an "early" eight out of 10. Again, we've only had the product for four or five months. And it's actually been installed for only two months.

In terms of advice to someone who is considering a similar solution, I would tell them to create their scorecard, like we did, and do that same evaluation.

Do you research and evaluate what you need. Depending on the size of your organization and the size of your environment, you can base what your needs and wants, and the highlights of what you're looking to do, off of that. 

Go through and do the upfront research to be able to provide CA the questions that say, "These are our struggles, these are our pain points." Identifying those and then say, "How can you meet those?" Then they can say, "Okay, we have this feature that does this or this feature that does that, that would meet that need, that would close that gap that you've identified." So, I think it's just knowing what you're looking for, identifying the gaps and struggles that you have, and then picking based off that.

Figure out what your goals and objectives are for the program. You have that down pat, then you know what you're looking for.

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My most important criteria when selecting a vendor are

• support
• service
• stability.

In terms of advice to colleagues who are looking at similar solutions, I would remind them that a tool is only about 20% of the asset management solution. There is no magic bullet, and it still takes a lot of processes and policies and standards to manage asset management.

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Learn all the things that it can do before you start doing anything. I ran into something where I was trying to get the product how to do a certain thing, and I hadn't fully read all of the documentation with it. There was an easier way to do it. It's the software management part of it; we had been playing with it. What I was doing is making the software an asset inside of the system, where they have SAM, which actually takes care of all of that for you, so you don't have to do it. I wish I had known that before I started playing with it. But that's it.

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For CA SAM, it’s the best in class. At this time we don’t have enough reporting capability in the product.

It’s complex to implement a software asset management solution. It’s not as simple as marketing tells you. They need to know what they have installed, and what licenses they’ve bought. You must know where to find the information necessary to realize the compliance. You must know software installation and licensing in your organization – it’s very important. It’s also important to know what you must report to management and product teams.

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What's most important when selecting a vendor is making sure that you find someone who will be a partner, and not just a vendor. You want to know that they are there after the sale, and that they want to make sure that you're successful, and not just selling the software. 

Also, their roadmap. What are they looking at? How engaged are they in the product? You don't want to buy something today that's going to be end of life five years from now, because anytime you buy software, it's an investment. You have the software expense, and then you also have the Professional Services hours to have the software installed, so you want software that's going to be around for a long time.

Don't wait. Don't put it off, because software is growing. The amount of software that's used in companies is growing, the complexity of software compliance is growing, the number of software audits is picking up. The longer that you wait, the more software you're going to have in your environment, the more that you're purchasing, the more stuff you're going to have to track down. Just go ahead and start the process and start working on making it better.

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I recommend that you test and research the market and understand what they want in their network. You should think and plan for the future and the scope of the solution. Get the balance right with cost and support and staff knowledge. Think about that maybe sometimes the downtimes and the outage is more costly for your organization.

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I would suggest that other companies use an inventory control tool and implement a process to document the correct asset/configuration item (CI) for your company.

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When selecting a vendor, what's most important are the specifications, the functionality.

I give it a seven out of 10 because the interface between the two products is not a good solution. But I would recommend the product.

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I would recommend CA IT Asset Manager.

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Usually manual inventory is done in companies for resources, but buying this IT Asset software makes enterprises free from asset management. View full review »

IT asset manager simplifies the management and administration of the life cycle of IT assets thus lowering the capital and operational expenditure. Tracking of software, hardware and licenses not only limits spending, but also allows for accountability of the assets. This can either be on-premise or virtual, thus improving efficiency and decision making. View full review »

Normally manual inventory done in company for asset but after purchase this software you become free from asset management. View full review »