You have to closely implement. When you implement it, you have to work very well with the team who's implementing the voice platform. A mistake we made was not working closely enough and that had to be corrected, then everything was working flawlessly.

I would rate this solution between a 7 and an 8 out of 10. There's a limited focus in the product. It has some nice features as well. But it has limited widgets. It works very well, but there's a limited number of widgets.

I do not choose the solution. The client does. I am an implementer. We are systems integrators.

It is worth mentioning that the solution should be easy to install and offer the user exhibition capabilities. Also, a data sheet should be used to gather information about the product, to facilitate easy and simple implementation.

I rate CA Unified Communications Monitor as a five out of ten.