CA Unified Communications Monitor Reviews

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Real User
IT Architect at a comms service provider with 10,001+ employees
Jul 03 2019

What is most valuable?

For us, it's very key to know the voice quality of the total solution, which is based on many components across many domains. Using this solution we check the end to end voice quality (using MOS scores). Monitoring end to end will show how… more»

How has it helped my organization?

Now we can check or the total solution of managed VPN, managed LAN and voice solution does deliver a proper voice quality.

What needs improvement?

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely… more»

What other advice do I have?

You have to closely implement. When you implement it, you have to work very well with the team who's implementing the voice platform. A mistake we made was not working closely enough and that had to be corrected, then everything was working… more»

Which other solutions did I evaluate?

We did use another tool. We did switch it off because of security. About five years ago we switched it off because it was not secure at all.

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What is CA Unified Communications Monitor?

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Also known as
CA UC Monitor
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