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NP
Network Analyst at a real estate/law firm with 1-10 employees
Real User
Top 5Leaderboard
A highly reliable solution for our web gateway and VPN

Pros and Cons

  • "The reliability is high and we have only had to restart it once or twice over the years."
  • "I would like to see a better, web-based interface to make changes to the configuration or to view statistics."

What is our primary use case?

We use this solution for our web gateway, VPN, and access control.

How has it helped my organization?

It is good enough to provide normal web access but it doesn't offer any add-ons. We plan to move away from this solution and use the cloud-based firewall that is managed by our provider.

What is most valuable?

The most valuable feature is the network routing.

The reliability is high and we have only had to restart it once or twice over the years.

What needs improvement?

I would like to see a better, web-based interface to make changes to the configuration or to view statistics. The main weakness of Cisco products is the user interface.

This solution would be improved with the inclusion of an ISA Firewall.

For how long have I used the solution?

I have been using this solution for five or six years.

What do I think about the stability of the solution?

This is a stable solution. it does what it is supposed to do and is working fine.

What do I think about the scalability of the solution?

I would say that the scalability is pretty limited, although we don't have any issue with it because we only use the basic features. For example, we don't use dynamic routing. We have 50 users.

How are customer service and technical support?

The Cisco technical support is pretty good. They are easy to contact if you need support and they are pretty fast.

How was the initial setup?

The initial setup is pretty bit straightforward, although it is a little bit hard because it is done through the command line. The web GUI is an old style and not really flexible.

It took us approximately one day to switch from our old solution. We don't use any of the advanced features so it was a simple migration for us.

What about the implementation team?

Our in-house team implemented this solution.

One person is suitable for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We pay for the Cisco Customer Care support, which is a couple of hundred dollars. There are no fees in addition to this.

What other advice do I have?

This solution is only good for basic routing. I cannot map stuff to a network name because it is not linked to anything else. It is a standalone unit.

My advice for anybody who is implementing this solution is to familiarize themselves with the command line.

To summarize, the reliability is very high but managing it is a little bit inconvenient.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ED
Director de Arquitecturas at a tech services company with 1-10 employees
Real User
Scalable with good technical support and an easy initial setup

Pros and Cons

  • "The initial setup is quite simple."
  • "The security features could be improved."

What is our primary use case?

We primarily use the solution for data centers with several providers. We also use the solution for branch offices. We have used it on 20 branch offices in one instance and the other instance has about 90 remote sites.

What is most valuable?

The security features are very good. We really like the application routing, for example.

The initial setup is quite simple.

The solution offers very good documentation.

Technical support is quite helpful.

The product is very scalable.

There are a lot of exciting features coming out very soon which we are looking forward to working with.

What needs improvement?

The security features could be improved.

The solution needs to offer better stability.

The product could have improved flexibility.

For how long have I used the solution?

I've been using the solution for about thirteen months. It's been just over a year at this point, so it hasn't been too long.

What do I think about the stability of the solution?

The solution could have better stability. It's not ideal right now. It could be quite a bit better.

What do I think about the scalability of the solution?

The solution can scale. If a company needs to expand it, it should be able to do so rather easily.

We typically work with small and medium-sized organizations. I'm not sure if the companies we work with intend to expand their usage in the future or not.

How are customer service and technical support?

Technical support for the product is quite good. We're satisfied with the level of support we receive from them. 

The documents, manuals, and community support on offer are very good.

How was the initial setup?

The initial setup is not complex. We found it to be straightforward and easy.

The deployment took about six months for one project and a few months for another.

You need about four people for deployment and maintenance tasks.

What about the implementation team?

We tend to implement this solution for our clients if they require it of us.

Which other solutions did I evaluate?

We didn't look at other options before choosing this solution.

What other advice do I have?

We're partners for Cisco. We're resellers and implementers.

For the routers, we are using versions 73.2 and 16.12.3. We use both cloud and on-premises deployment models.

Overall, on a scale from one to ten, I would rate this product at an eight. We've mostly been quite happy with it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Learn what your peers think about Cisco SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2021.
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Majid Yousuf
Sales Engineer at Logicom
Real User
Top 5
Easy to manage and monitor the network's health but requires more security features

Pros and Cons

  • "It's very easy to manage and monitor the network's health and security using the solution."
  • "Since most user-data is going through the solution, we are concerned about security, as all the information is in the cloud and not on-premises. The user data authentification should be higher to better prevent malicious attacks."

What is our primary use case?

The solution allows us to manage a network or manage policies and goals from the cloud. 

What is most valuable?

The solution has a high trust-level with clients.

The solution offers the customer good cost savings.

Our organization has found that the solution has helped us increase our levels of security for client networks.

It's very easy to manage and monitor the network's health and security using the solution.

The solution is east to upgrade as necessary.

What needs improvement?

Since most user-data is going through the solution, we are concerned about security, as all the information is in the cloud and not on-premises. The user data authentification should be higher to better prevent malicious attacks.

For how long have I used the solution?

I've only been working with the solution for about three or four months, so I am not what I would call an expert on the solution.

What do I think about the stability of the solution?

The solution is extremely stable. It's not something that has a lot of bigs and glitches. It's reliable. It doesn't crash.

What do I think about the scalability of the solution?

The solution is easily scalable. A company would have no trouble expanding.

How are customer service and technical support?

We've found the technical support to be quite helpful. We've used it both on desktop and in front of clients and we've been satisfied with their level of support. You can also go online and view solutions to queries.

How was the initial setup?

The initial setup was not complex. It was straightforward. If we couldn't handle a technical aspect, we had technical people on hand who could assist us. The cloud version is easy to operate and manage. We didn't have any issues.

How long it takes to deploy depends on the size of the network, as well as the policies and how much there is to manage. It does take some time.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is okay. Previously we used Cisco Prime and found we were wasting a lot. This is much better for us and our clients. However, it's still expensive.

What other advice do I have?

We're a Cisco partner.

I would recommend the solution. I'd rate it six out of ten. If it could guarantee better security, we would rate it higher. The cost could also be less.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
JeroenDe Jonge
Architect IT-systemen at Cegeka
MSP
Top 20
Easy to deploy, roll out, and use for failovers and designing solutions

Pros and Cons

  • "It is really easy to deploy and use. It is also easy to use for failovers and designing solutions. The rollout is really quick. It is easy to adjust and roll out."
  • "It is the best solution that I ever had, but there might be something better than this in the future."

What is our primary use case?

We use Cisco SD-WAN for a VPN, and we create the DNS in Fortinet. We have used this solution for data centers and failover tests for disaster recovery.

What is most valuable?

It is really easy to deploy and use. It is also easy to use for failovers and designing solutions.  

The rollout is really quick. It is easy to adjust and roll out.

For how long have I used the solution?

I have been using Cisco SD-WAN for five or six years.

What do I think about the stability of the solution?

It is as stable as your lines are. We mostly have fiber connections, and it is really stable and performing well. I once had a problem with a power unit, but I have never experienced any downtime.

How are customer service and technical support?

We have contacted them. All engineers were experienced enough to support us. We had a special team from Cisco.

How was the initial setup?

The initial setup was straightforward. The design takes longer than the implementation. You have to know your layer 3, but it can also define layer 2 or layer 1. It is really a great tool. 

What about the implementation team?

I used a consultant for the implementation. I am an architect, and I only design the solution. I discuss the solution with the network engineer and then roll it out with the help of the network engineer and the project manager.

What's my experience with pricing, setup cost, and licensing?

It is much cheaper than other solutions. Most of our clients are the top 500 companies, and they all have a corporate contract.

What other advice do I have?

I would recommend this solution. It is a great solution, and it is already defined. It is more suitable for medium and large enterprises operating in lots of regions and countries. For smaller organizations, you can use a normal business DSL solution. 

I would advise doing a VR test to make sure that all settings are correct. We have had issues where the configuration or IP spoofing on the network was not so good. You also need to know the number of tenants that you need. You can set it up on paper, but if you don't test it, you would never know that it is working. 

I would rate Cisco SD-WAN a nine out of ten. It is the best solution that I ever had, but there might be something better than this in the future.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
SK
Executive Director at a manufacturing company with 51-200 employees
Real User
Top 20
Straightforward to set up, easy to manage, and allows offices to connect internationally

Pros and Cons

  • "It is very simple and easy to manage, compared to other methods."
  • "They should enhance the reporting because, as it is today, they need more executive-level reports."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. the primary use case is interconnecting offices.

The main functionality includes a secure firewall, cloud access security broker (CASB), and zero-trust configuration.

What is most valuable?

It is very simple and easy to manage, compared to other methods.

What needs improvement?

They should enhance the reporting because, as it is today, they need more executive-level reports.

If in the future they can support Cisco SASE then it would be good.

For how long have I used the solution?

We have been using Cisco SD-WAN for the past years.

What do I think about the stability of the solution?

As of now, the stability is fine.

What do I think about the scalability of the solution?

We have not tested the scalability because the volume of traffic is not very high for us. We didn't have to look at it.

How are customer service and technical support?

My team has been in contact with technical support, but I have not personally had experience with them.

Which solution did I use previously and why did I switch?

Prior to Cisco SD-WAN, we were using a manual configuration. We used to achieve the same functionality; however, in order to make it simple and easy to manage, we switched to this solution.

I have not worked with other similar products and have no experience with them.

How was the initial setup?

The initial setup is straightforward, and not complex.

It took us almost two months to deploy because we were connecting with a few offices outside of the country. We had to send the equipment to those countries, which was time-consuming.

What's my experience with pricing, setup cost, and licensing?

Our clients have made decisions related to pricing, but we are not involved at this stage.

What other advice do I have?

With respect to security, we did not use the functionality because we were mainly using it to interconnect offices. Security was not a big concern for us. Had there been a requirement for direct connectivity to the internet or accessing the public cloud, then security might have been needed. We were establishing IPsec VPN, which accomplished this task.

This is a product that I can recommend. I am satisfied with it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Shah Jamal
Network Security Associate at VPS
Real User
Top 20
Good solution for centralized management, but needs an option to have more SD-WAN ports

Pros and Cons

  • "The centralized management is the most important feature. We can monitor what is going on at every location in our network with just one center."
  • "I would like them to add some more SD-WAN ports. We have seen one implementation where there were four ISPs. Currently, we have a maximum of two ports for ISP in this device. Therefore, we cannot connect directly, and we need other switches. There should be some option to have more than two ports for SD-WAN."

What is our primary use case?

We have deployed Cisco Meraki devices at 107 locations to connect with the cloud for centralized management. We are using MX68, MS120, and MR33.

We are currently also considering Cisco Meraki for another project for implementation at 28 locations. We have a team of three members looking into different solutions and vendors. We're looking into the firewall, SD-WAN, and email certificate.

What is most valuable?

The centralized management is the most important feature. We can monitor what is going on at every location in our network through just one center.

What needs improvement?

I would like them to add some more SD-WAN ports. We have seen one implementation where there were four ISPs. Currently, we have a maximum of two ports for ISP in this device. Therefore, we cannot connect directly, and we need other switches. There should be some option to have more than two ports for SD-WAN. 

For how long have I used the solution?

I have been using this solution for seven to eight months.

What do I think about the stability of the solution?

I have faced issues with one or two boxes. We replaced those boxes.

How are customer service and technical support?

Cisco provides the best support among all the vendors. It's the best in terms of technical support.

How was the initial setup?

The initial setup is very straightforward. For one location, it would take around two days: one day for the configuration and connecting to the cloud and one day to go to the client location and deploy it.

What other advice do I have?

Cisco Meraki dashboard is very good. It's simple, and you can enable and implement everything using this dashboard. Cisco Meraki is for large enterprises.

I recommend Cisco Meraki to all my clients who have different locations and want to have a centralized location. Every architecture is moving towards the cloud. Centralized management makes accessibility easier for one person. We can know what is going on at a location and what is going into the devices. Whatever configuration changes are required, we can do them from one place. We don't have to go to the client's location. We also don't have to log in to different devices to do configuration or something like that. We can do it from one centralized management.

I would rate Cisco SD-WAN a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
AN
Technical Architect at a comms service provider with 10,001+ employees
Real User
Top 20
Allows businesses to avoid any unnecessary lengthy network changes

Pros and Cons

  • "This solution comes with comprehensive technical support."
  • "The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio."

What is our primary use case?

Our retail clients use this solution to connect their branches.

How has it helped my organization?

With this SD-WAN solution, all we have to do is configure the VM network. The older reconfiguration could take months or even years because we needed to check, verify, test — this was very hectic. I would say that this solution allows businesses to avoid any unnecessary lengthy network changes. At the same time, necessary network changes can be done quickly and easily.

What is most valuable?

This solution comes with comprehensive technical support. 

What needs improvement?

Cisco should focus more on making products that are convenient for users. Sadly, I think they are more interested in making money rather than making reliable products. 

The Cisco way of thinking is to create umbrella-like solutions. I would prefer it if this solution was separate from the entire monstrous Cisco portfolio, without additional marketing and other unnecessary features. Still, so far it has been working well. Plus, the support is great. The only drawback is that it's an expensive solution. 

For how long have I used the solution?

I have been selling Cisco SD-WAN for two years.

What do I think about the stability of the solution?

For standard use, it's pretty stable. If you want to use this solution to manage traffic, then it depends on the release. Cisco has several patches for a variety of problems. Still, they can't guarantee that there won't' be any bugs. 

What do I think about the scalability of the solution?

This solution is pretty scalable. 

How are customer service and technical support?

Cisco's technical support is great. 

How was the initial setup?

The initial setup is complex. Setting up the controllers and the certification center is difficult. 

What's my experience with pricing, setup cost, and licensing?

In the Russian market where we operate, this solution is expensive. 

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

If you're interested in using this solution, first ask yourself how often do you need to change your network configuration? If you rarely have to switch, then you don't need SD-WAN.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Pavan Kumar Mateti
Owner at SCO`Scope Consulting Private Limited
Real User
Top 5Leaderboard
Good brand recognition, very scalable and very stable

Pros and Cons

  • "The product's brand recognition is one of the most valuable aspects of the solution."
  • "The initial setup could be a bit less complex."

What is our primary use case?

There are a few use cases. We work, for example, with a telecom that provides end solutions to end users across different countries.

What is most valuable?

The product's brand recognition is one of the most valuable aspects of the solution.

What needs improvement?

We've just started using the solution, so I don't know if there are any features that are missing. We haven't used it long enough to find any faults.

The initial setup could be a bit less complex.

For how long have I used the solution?

We only started using the solution a year ago.

What do I think about the stability of the solution?

The solution is stable. There aren't bugs or glitches. The solution is reliable. It just works.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We have the technical knowledge on our side. We get very little support from Cisco, so we rely mostly on our own team.

Which solution did I use previously and why did I switch?

We use both Cisco and Juniper.

How was the initial setup?

The solution is complex. It's not straightforward. There's a lot of ways to configure it and they're not straightforward. There are two types of the solution as well, so a person would need to know how to deploy either one.

For us, the solution took two to three days to deploy.

What's my experience with pricing, setup cost, and licensing?

I don't know much about the pricing because, at present, we used some simulators to test the software for clients. The pricing does not always match up with what our lab predictions are. We give information to the customers, and we give them some knowledge about the products and we explain the differences between the different vendors, like Juniper, and other vendors small vendors like Altera Technology. Ultimately, the client decides which vendor they will go with.

What other advice do I have?

I'd recommend the solution. Instead of going to another vendor, it's best to go with Cisco, because Cisco has a level of longevity in the global market.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: consultant
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