Citrix NetScaler Reviews

It is mainly used for virtual desktop delivery for remote access. We are also using it for load balancing and SSL VPN.

The load balancing and VPN features are most valuable. AAA authentication is also valuable. 

They have specific integration with the product line for application virtualization and desktop virtualization.

Its GUI should be improved. Its CLI is powerful, but GUI needs more features.

I have been using this solution for almost eight years.

It is stable.

They have the software bundle licenses. If you want to add more users, capacity, or throughput on the bandwidth, you can add licenses, and it'll get upgraded.

They also have scalability options with virtualization, and you can use those options as well. Normally, we decide on a particular model depending on the number of users and the use case.

They have different models. An entry-level model supports up to 5,000 users. A mid-range model can support up to 10,000 users, and a high-end model can support up to 40,000 users in the box in HA configuration.

I've contacted them many times. In case of a problem or error, you can raise a support ticket online. Normally, we upload the log. After they analyze the log, they are able to identify the root cause and provide support. In case of a severe issue, they also do a remote session to analyze the issue. They are very helpful.

It is pretty easy and straightforward. A new setup takes maybe a couple of hours.

I would recommend it depending on the use case. If you have a use case for an application controller for load balancing, web application firewall, or virtual infrastructure, you can straight away go for this solution.

I would rate Citrix ADC a nine out of 10.

I like app flows and custom flows. They integrate with multiple flows.

Citrix ADC is a complex product, and it takes time to understand these things. But the documentation is poor, and the deployment is difficult. Integration could also be better because what I find is that you cannot easily integrate the panel in the second sector. What I have found is that in the last index, there is a limitation when getting validated. Technical support could also be better.

I have been working with Citrix ADC for about six months.

My impression is that they are okay but have room for improvement. Technical support is not excellent, but not that bad either. In some cases, in some calls, we got the answer upfront, or one was given later. But most of the time, we have to do a follow-up call.

The initial setup was complex for me.

I would recommend this solution to potential users because most are working from home in today's scenario. 

On a scale from one to ten, I would give Citrix ADC a seven.

We use the NetScaler ADC in three primary use cases. The first is to provide load balancing services for our internal applications. The second is for Global Server Load Balancing (GSLB) to provide data center resiliency and failover of our externally accessible services, as well as proximity-based access. The third is for the Unified Gateway to securely provide external access to some of our key applications. We deploy VPX appliances running in our VMware environment.

The GSLB feature allows us to move services between data centers. We can do this in either a planned or unplanned manner. We have experienced service provider outages at our primary data center and GSLB will kick in to automatically modify DNS records to point to a secondary data center (active/passive). We also make use of GeoIP information to point clients to the closest data center for accessing applications.

The features I find most useful are 

• Load Balancing
• GSLB
• Unified Gateway.

I love being able to terminate connections to the boxes and look at all of the packet headers to determine which way I want to send the traffic next. GSLB provides amazing ability to do active/active or active/passive deployment of services. Unified Gateway allows me to provide secure external access to applications for suppliers and customers while requiring Multi-Factor Authentication.

The main areas for improvement would be around documentation and support. If a feature can be used in two or three ways, show that feature being used in all of those ways. Documentation seems to only cover the primary use case and leaves you to either run through trial and error or consult the user community. In terms of support, I have never actually had them solve any of my issues. I have always solved them myself and then provided the resolution to support.

I would rate the NetScaler a nine out of 10. It is a fantastic platform to work with and the features/functionality are top-notch. The only ding would be for the documentation, but the user community is fantastic.

We solely use this solution for Citrix remote access.

This has allowed us to secure Citrix remote access from the internet, as it is currently the only solution available that enables this.

We appreciate that this solution facilitates our access to Citrix internet.

We would like to see some fairly large scale improvement in the configuration process for this solution.

This solution carries a high price point, which we would like to see some reduction in.

We have been using this solution for 10 years now.

We have found this to be a stable solution.

This is a scalable solution in our experience.

The setup for this solution is fairly complex.

We would rate this solution a six out of ten.

We use it for our clients' the desktops for their virtual machines.

I like the ease of use. It's easy to manage. I also like it's ease of use with virtualization technologies with applications.

Integration with other third party providers and third party applications could be better because it can be a bit complex at present.

Screen resolution needs improvement as well.

I've been using it for two years.

It is stable.

It is a scalable solution.

Technical support has been helpful.

Citrix ADC is quite easy to set up, and the deployment took us about four to five days. However, if all factors are available it should take a couple of hours.

I would suggest that you use Citrix ADC, but you may need to watch out a bit for possible latency issues when you use some of their virtualization solutions. However, it's still good, compared to some other products.

I would rate Citrix ADC at seven on a scale from one to ten.

• Load balancing business web applications
• Load balancing core infrastructure services e.g. App-V, Ivanti UWM, Citrix Storefront and Director
• Application firewall features WAF for more secure application access
• XenApp/XenDesktop application gateway with two factor authentication
• Use of MAS for analytics and centralised management

• Allows the user to easily scale out application delivery.
• Provides secure remote access.
• Ease of management and business continuity support.
• Powerful, reliable, and feature rich solution all in one appliance.

NetScaler MAS centralised management and analytics makes it is easy to support, manage, monitor, and maintain a NetScaler solution.

It should offer more flexible cost-effective licensing for small to medium sized organizations i.e. a pooled licensing option on entry level MPXs like 5901s.

We use Citrix NetScaler for policy URLs for web applications and RDP for Windows servers.

Reducing the content searching to publishing your web application, the OTP for two-factor authentication is the most valuable feature of NetScaler.

I wanted to use most features of NetScale, like the Web Application Firewall, but I need to learn how to use it. When we want to use OTP for two-factor authentication, it first appears on the authentication page where we can put the credentials. Then, we are directed to the application page and type the credentials again. But we want to use the OTP and access the web application without typing the credentials again. Typically, if we have an issue in the configuration and ask for a support request, that support doesn't help. They only talked about new implementations and charged me for it.

The customers needed help but did not find the web useful for the tool.

The technical support could be better. Whenever I contacted support, I rarely got the solution that we needed. And most of the time, I finished fixing the problem by looking on the internet or by finding documents about the problem on Google.

I have been using Citrix NetScaler for seven years.

It is a stable solution. It crashed only once, four years ago. We're using the DSLD configuration with two load balancers, two carriers, and two ISPs.

The technical support is bad. Whenever I contacted support, I rarely got the solution that we needed.

I rate it five out of ten.

Neutral

Previously, I used Microsoft TMG but then switched to NetScaler since it is a better solution.

The initial setup was complex initially. The first time it took about six months to be deployed. But it's straightforward now and takes only a couple of hours. Around four to five people were needed to complete the deployment.

It was implemented through an in-house team.

There is a return on investment using the solution.

The solution is undoubtedly very good, but it is expensive.

My experience with the support is not good. Owing to its poor technical support, I rate the solution seven out of ten.

We used this mostly for disaster recovery plan (DRP), for global service load balancing, and Citrix Access Gateway. 

What I found most valuable from Citrix ADC were the Content Switching and Integrated Caching features which were the things we commonly installed for our customers.

The only thing customers told me that could be improved is that they would like to be able to purchase and receive the products in one box, rather than two boxes. This is something related to marketing, though.

We were partners with Citrix for 15 years. We used it for 15 years.

I also found this solution to be stable.

I found it to be scalable.

Our customers' feedback was that support wasn't the best. Cases were often on queue and there were delays in solving their issues, leading to customers getting angry. Support could be improved.

I was able to try F5 and Radware. The price for Citrix ADC here in Mexico was good when you compare it with F5 and Radware.

The setup was easy. For the first version of this solution, it was not very user-friendly, but in the last edition we used, the setup was very user-friendly.

We implemented it for our customers through our in-house team of 3 consultants. I think 3 people is sufficient for implementing this solution to our customers.

I was able to evaluate F5 and Radware.

My rating for this solution is ten out of ten. I think it is the best product ever.

My recommendation is for customers here in Mexico to try it. I feel it is the best solution in the market, at least here in Mexico. My message to customers here is to try it and they'll never be disappointed with this magic box.