We performed a comparison between 3CX Live Chat and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is stable."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"With the reporting feature you can get all the incoming and outgoing call details."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Remote support is efficient and easy for our end users to receive support."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The initial setup is fairly straightforward."
"I've noted an ROI while using the solution."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The recent redesign has made it slower and basically worthless."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"The solution should add the ability to video chat with the user on the other end."
"Mobile interface."
"They could provide a toolbox for the plan I'm on."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews. 3CX Live Chat is rated 8.8, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support. See our 3CX Live Chat vs. ConnectWise ScreenConnect report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
