We performed a comparison between 3CX Live Chat and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"We have not had any bugs or glitches, the solution is stable."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The integration between the video and voice is the most valuable solution."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The initial setup is fairly straightforward."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The product is really easy to deploy."
"The support team can appear to be condescending."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Having a video call would be a nice idea."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The solution is a little bit complicated when you want to implement it."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"The recent redesign has made it slower and basically worthless."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews. 3CX Live Chat is rated 8.8, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support. See our 3CX Live Chat vs. ConnectWise ScreenConnect report.
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