Compare 3CX vs. ConnectWise Control

3CX is ranked 2nd in Web Conferencing with 9 reviews while ConnectWise Control which is ranked 3rd in Web Conferencing with 13 reviews. 3CX is rated 8.2, while ConnectWise Control is rated 8.0. The top reviewer of 3CX writes "Remote Extension Functionality, CRM Integration, And Call Reports Help Business Management". On the other hand, the top reviewer of ConnectWise Control writes "Easy to use remote access but it lacks the ability to control Windows updates and patches". 3CX is most compared with Digium Asterisk, Cisco VoIP PBX and Fortinet FortiVoice, whereas ConnectWise Control is most compared with TeamViewer, LogMeIn Pro and Microsoft Remote Desktop Services. See our 3CX vs. ConnectWise Control report.
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3CX Logo
Read 9 3CX reviews.
21,035 views|6,398 comparisons
ConnectWise Control Logo
4,407 views|1,076 comparisons
Most Helpful Review
Find out what your peers are saying about 3CX vs. ConnectWise Control and other solutions. Updated: July 2019.
360,582 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Mobility features and remote extensions work well.It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems.This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security.

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It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.it gives me the ability to remotely connect to machines that I manage without user intervention.The product's two-factor authentication means we are not worried like before about the state of our security.Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.It is super easy to use and relatively inexpensive.The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.Remote support is efficient and easy for our end users to receive support.The initial setup is fairly straightforward.

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Cons
The support team can appear to be condescending.It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.It could be better in terms of providing more options for call recording.

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For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.The recent redesign has made it slower and basically worthless.

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Pricing and Cost Advice
Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

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For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.It is priced fairly.Make sure you have enough licensing for all the techs that you have.The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.Pricing is fair for Control and the licensing is simple.I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent.

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report
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360,582 professionals have used our research since 2012.
Ranking
2nd
out of 26 in Web Conferencing
Views
21,035
Comparisons
6,398
Reviews
12
Average Words per Review
402
Avg. Rating
8.3
3rd
out of 26 in Web Conferencing
Views
4,407
Comparisons
1,076
Reviews
12
Average Words per Review
503
Avg. Rating
8.0
Top Comparisons
Compared 23% of the time.
Compared 10% of the time.
Compared 8% of the time.
Compared 29% of the time.
Compared 23% of the time.
Also Known As
ScreenConnect
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3CX
ConnectWise
Overview

3CX IP PBX is a software-based phone system that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

Not just a phone system, 3CX is a full, Unified Communications solution which includes softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, corporate chat, call center features, and more. You can even integrate it with your favourite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is on of the easiest to manage and most secure PBXs on the market.

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Offer
Learn more about 3CX
Learn more about ConnectWise Control
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.Jon Rosen Systems
Top Industries
REVIEWERS
Comms Service Provider57%
Manufacturing Company7%
Integrator7%
Hospitality Company7%
VISITORS READING REVIEWS
Construction Company37%
Security Firm11%
Newspaper9%
Comms Service Provider8%
REVIEWERS
Hospitality Company22%
Healthcare Company11%
Consumer Goods11%
Construction Company11%
Find out what your peers are saying about 3CX vs. ConnectWise Control and other solutions. Updated: July 2019.
360,582 professionals have used our research since 2012.
We monitor all Web Conferencing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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