We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."
"It is too expensive for a small business."
"It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more."
"I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."
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Agiloft ITSM ITIL Service Desk Suite is ranked 30th in IT Service Management (ITSM) while BMC Helix ITSM is ranked 5th in IT Service Management (ITSM) with 11 reviews. Agiloft ITSM ITIL Service Desk Suite is rated 0.0, while BMC Helix ITSM is rated 7.6. On the other hand, the top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". Agiloft ITSM ITIL Service Desk Suite is most compared with Ivanti Service Desk , Clarity SM and HEAT Service Management, whereas BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and Cherwell Service Management.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.