Compare BMC Helix ITSM vs. IBM Maximo

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BMC Helix ITSM Logo
13,918 views|8,574 comparisons
IBM Maximo Logo
6,200 views|4,564 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets.""In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything.""What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure."

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"The incident management feature is good because it allows you to keep track of and classify issues.""The most powerful features are the database and integration with CMDB.""We are very thankful to have IBM integrated with our own Legacy cloud-based system"

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Cons
"To raise any ticket, there are too many fields to be filled and it makes generating tickets very time-consuming.""They could be more responsive to feedback from their community board.""In the next release, I would like to see AI used for classification or categorization."

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"I feel that the interface is a little too complicated with a large number of fields to enter.""The interface is not very easy or user-friendly and is in need of improvement.""You can get lost using the application"

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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the… more »
Top Answer: BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline… more »
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Ranking
Views
13,918
Comparisons
8,574
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
Views
6,200
Comparisons
4,564
Reviews
3
Average Words per Review
627
Avg. Rating
6.3
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 29% of the time.
Compared 10% of the time.
Compared 2% of the time.
Also Known As
Remedy ITSM, Remedy, Helix RemedyMaximo
Learn
BMC
IBM
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.
Offer
Learn more about BMC Helix ITSM
Learn more about IBM Maximo
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityRoyal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Top Industries
REVIEWERS
Financial Services Firm21%
Manufacturing Company16%
Retailer16%
Government11%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider10%
Government8%
Manufacturing Company6%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider12%
Government11%
Manufacturing Company5%
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise19%
Large Enterprise63%
REVIEWERS
Small Business42%
Midsize Enterprise8%
Large Enterprise50%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
442,764 professionals have used our research since 2012.
BMC Helix ITSM is ranked 6th in IT Service Management (ITSM) with 3 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 3 reviews. BMC Helix ITSM is rated 9.4, while IBM Maximo is rated 6.4. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, the top reviewer of IBM Maximo writes "A great solution for enhancing an asset's lifecycle". BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Micro Focus Service Manager, whereas IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Desk, ABB Ability Asset Suite EAM and Mainsaver CMMS.

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