We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The workflow is very good, as well as customizable."
"The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."
"Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."
Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.
vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.
Alemba vFire is ranked 20th in IT Service Management (ITSM) with 1 review while Hornbill Systems Supportworks is ranked 23rd in IT Service Management (ITSM) with 1 review. Alemba vFire is rated 8.0, while Hornbill Systems Supportworks is rated 6.0. The top reviewer of Alemba vFire writes "Easy to use and the workflow is customizable". On the other hand, the top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". Alemba vFire is most compared with ServiceNow, JIRA Service Management, Cherwell Service Management and BMC Helix ITSM, whereas Hornbill Systems Supportworks is most compared with ServiceNow.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.