We performed a comparison between Alemba vFire and Hornbill Systems Supportworks based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."
"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The reporting needs to be improved."
"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."
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Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while Hornbill Systems Supportworks is ranked 39th in IT Service Management (ITSM). Alemba vFire is rated 7.4, while Hornbill Systems Supportworks is rated 7.0. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas Hornbill Systems Supportworks is most compared with ServiceNow. See our Alemba vFire vs. Hornbill Systems Supportworks report.
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