Compare Alemba vFire vs. Hornbill Systems Supportworks

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The workflow is very good, as well as customizable."

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"The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."

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Cons
"The reporting needs to be improved."

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"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."

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Pricing and Cost Advice
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"Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution."

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535,919 professionals have used our research since 2012.
Ranking
Views
739
Comparisons
575
Reviews
1
Average Words per Review
248
Rating
8.0
Views
212
Comparisons
140
Reviews
1
Average Words per Review
691
Rating
6.0
Comparisons
Also Known As
vFire
Supportworks
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Alemba
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Overview

Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
Offer
Learn more about Alemba vFire
Learn more about Hornbill Systems Supportworks
Sample Customers
Dumfries & Galloway
Aylesbury Vale District Council
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Healthcare Company11%
Government9%
Comms Service Provider7%
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Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: September 2021.
535,919 professionals have used our research since 2012.

Alemba vFire is ranked 20th in IT Service Management (ITSM) with 1 review while Hornbill Systems Supportworks is ranked 23rd in IT Service Management (ITSM) with 1 review. Alemba vFire is rated 8.0, while Hornbill Systems Supportworks is rated 6.0. The top reviewer of Alemba vFire writes "Easy to use and the workflow is customizable". On the other hand, the top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". Alemba vFire is most compared with ServiceNow, JIRA Service Management, Cherwell Service Management and BMC Helix ITSM, whereas Hornbill Systems Supportworks is most compared with ServiceNow.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.