We performed a comparison between Amazon CloudWatch and Dynatrace based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. Dynatrace is highly regarded for its advanced AI engine and ability to identify infrastructure automatically. It also offers session replay and impressive visualization features. Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization through. Others noted that the solution lacked compatibility with some databases. Some Dynatrace reviewers feel the learning curve is a little steep, and the documentation could be clearer. Users say that Dynatrace should offer more security options and improve integration with other tools.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. Users generally found Dynatrace's customer service to be helpful and available, but some said that the response times and documentation have room for improvement.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. Dynatrace's setup is simple, efficient, and requires minimal technical configuration. It takes a few hours at most.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. Users say Dynatrace is expensive. Some noted that the licensing model is complicated and not transparent. Some said they struggled to accurately predict the number of units needed.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. Dynatrace users said the solution saved them money and reduced downtime.
"The solution gives us very good real-time data."
"The product helps us collect and store various metrics to set test alarms."
"Monitoring time and ensuring ease in it is the most valuable feature."
"Setting up this product was easy. I found data analytics as its most valuable feature."
"Scheduling is a valuable feature."
"It's a very simple logging system."
"The solution offers very detailed metrics for their services."
"The initial setup is easy."
"The Session Replay not only allows us to watch the user in 4K video, but to see the individual steps happening behind the scenes, from a developer perspective. It gives us every single step that a user takes in a session, along with the ability to watch it as a video playback. We can see each call to every server as the user goes through the site. If something is broken or not running optimally, it's going to come up in the Session Replay."
"It gives us all the data on all the calls, which is something that is very different from any other APM solution that I have seen or used in the past."
"24/7, all transactions: The fact that every transaction is captured gives us the possibility of acting on every exception. But it also shows us what happens when everything works well, so we can compare it with the moment something goes wrong."
"I like the auto email alerting feature the most, as it is set up based on the application error or condition."
"If you look in the APM sector, it is a very nice package to install."
"We use Dynatrace to help us understand how applications perform in different platforms."
"It has an integration with ServiceNow, which is great. Dynatrace creates tickets for things and its AI finds root cause. We have integrated that with our ServiceNow to generate events and incidents, so that all of our event management will be done in the ServiceNow Developer."
"One of the features that sets this product apart from its competitors is that it generates a solution."
"I would like to monitor inbound and outbound transfer. I would also like to control the traffic for load balancing."
"The technical support must be improved."
"The solution should provide human-readable metrics."
"We'd like the interface to be as easy as Datadog."
"The product should provide more features."
"The dashboard of Amazon CloudWatch is not very customizable right now."
"The solution could benefit from a price decrease."
"The product’s documentation must be improved."
"We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment."
"Log analytics in the classic synthetic and RUM tools would be a great addition."
"The dashboarding process and creating measures and metrics, it needs to be made a little bit easier and more simplified. "
"I would like to know if classes and methods selected in "Method Sensor Rules" were changed in the applications, and not depend on the developers to warn us."
"We're developing more and more microservices and, each time, for an AppMon license, you have to deploy it, you have to configure it, you to get charged for it. It's very time-consuming."
"This solution needs better support for security and monolithic batch processes."
"This solution needs improvement in terms of automation."
"Getting the EM data, we have to open a browser. Generally, one of the asks from our clients or our engineering team is to change this."
Amazon CloudWatch is ranked 12th in Log Management with 40 reviews while Dynatrace is ranked 4th in Log Management with 340 reviews. Amazon CloudWatch is rated 8.0, while Dynatrace is rated 8.8. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), SolarWinds NPM and Nagios XI, whereas Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor. See our Amazon CloudWatch vs. Dynatrace report.
See our list of best Log Management vendors.
We monitor all Log Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
