Compare Amazon Connect vs. Aspect Unified IP

Amazon Connect is ranked 10th in Contact Center Platforms while Aspect Unified IP is ranked 4th in Contact Center Platforms. Amazon Connect is rated 0, while Aspect Unified IP is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya Call Center and Five9, whereas Aspect Unified IP is most compared with Aspect Via, Avaya Aura and Cisco Contact Center Enterprise.
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Amazon Connect Logo
46 views|43 comparisons
Aspect Unified IP Logo
408 views|328 comparisons
Ranking
10th
Views
46
Comparisons
43
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
4th
Views
408
Comparisons
328
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 50% of the time.
Compared 21% of the time.
Compared 17% of the time.
Compared 53% of the time.
Compared 21% of the time.
Also Known As
Unified IP
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Amazon
Aspect
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Offer
Learn more about Amazon Connect
Learn more about Aspect Unified IP
Sample Customers
Capital One, Intuit, ChartSpanNewport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
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