What is Amazon Connect?UNIXBusinessApplication

Amazon Connect market share

The market share of Amazon Connect in the Contact Center Platforms category is 32.6% and it increased by 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
February 2024
Contact Center Platforms
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Top industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
10%
Insurance Company
7%
Manufacturing Company
6%
Healthcare Company
6%
Government
6%
Energy/Utilities Company
4%
Retailer
3%
Construction Company
3%
Real Estate/Law Firm
3%
Educational Organization
3%
Logistics Company
3%
Legal Firm
2%
Comms Service Provider
2%
University
2%
Hospitality Company
2%
Outsourcing Company
2%
Performing Arts
2%
Wholesaler/Distributor
2%
Media Company
2%
Non Profit
2%
Transportation Company
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%

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