We performed a comparison between Five9 and Amazon Connect based on the reviews we collected for contact center solutions, and the below key aspects emerged:
In summary, Amazon Connect is ideal for businesses seeking a flexible, scalable solution that can be customized to specific needs, leveraging AWS's extensive infrastructure and services. Its pay-as-you-go pricing model is suitable for varying demands. Five9, on the other hand, offers an all-in-one solution with a wide range of features ready out of the box. It is preferred for its quicker setup, comprehensive support, and straightforward per-seat pricing model, making it suitable for businesses looking for a complete package without the need for extensive customization.
Amazon Connect is ranked 3rd in Contact Center Platforms while Five9 is ranked 2nd in Contact Center Platforms with 17 reviews. Amazon Connect is rated 0.0, while Five9 is rated 8.6. On the other hand, the top reviewer of Five9 writes "Interaction analytics evaluates all our agents' calls, helping us identify and train agents who are struggling". Amazon Connect is most compared with Genesys Cloud CX, Cisco Webex Contact Center, Avaya IX Contact Center, Cisco Finesse and Zendesk Chat, whereas Five9 is most compared with Cisco Webex Contact Center, Genesys Cloud CX, NICE CXone, 8x8 Contact Center and Cisco Contact Center Enterprise.
See our list of best Contact Center Platforms vendors and best Contact Center as a Service (CCaaS) vendors.
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.