Compare Amazon Connect vs. Five9

Amazon Connect is ranked 5th in Contact Center Platforms while Five9 is ranked 3rd in Contact Center Platforms. Amazon Connect is rated 0, while Five9 is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya IX Contact Center and Five9, whereas Five9 is most compared with Cisco CCX, Avaya IX Contact Center and Genesys Cloud.
Cancel
You must select at least 2 products to compare!
Amazon Connect Logo
175 views|161 comparisons
Five9 Logo
1,264 views|822 comparisons
Ranking
5th
Views
175
Comparisons
161
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
3rd
Views
1,264
Comparisons
822
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 49% of the time.
Compared 17% of the time.
Compared 20% of the time.
Compared 16% of the time.
Compared 15% of the time.
Learn
Amazon
Five9
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Offer
Learn more about Amazon Connect
Learn more about Five9
Sample Customers
Capital One, Intuit, ChartSpanSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.