Compare Amazon Connect vs. Five9

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Amazon Connect Logo
3,110 views|2,861 comparisons
Five9 Logo
1,593 views|1,223 comparisons
Ranking
2nd
Views
3,110
Comparisons
2,861
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
Views
1,593
Comparisons
1,223
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Offer
Learn more about Amazon Connect
Learn more about Five9
Sample Customers
Capital One, Intuit, ChartSpan
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider16%
Media Company15%
Financial Services Firm5%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider17%
Non Profit6%
Government5%

Amazon Connect is ranked 2nd in Contact Center Platforms while Five9 is ranked 3rd in Contact Center Platforms. Amazon Connect is rated 0.0, while Five9 is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Avaya IX Contact Center, Zendesk Talk and Cisco Finesse, whereas Five9 is most compared with Cisco Webex Contact Center, Genesys Cloud, Avaya IX Contact Center, Cisco CCX and Cisco Contact Center Enterprise.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.