Compare Amazon Connect vs. Focus Contact Center

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Amazon Connect Logo
2,874 views|2,647 comparisons
Focus Contact Center Logo
20 views|7 comparisons
Ranking
3rd
Views
2,874
Comparisons
2,647
Reviews
0
Average Words per Review
0
Rating
N/A
22nd
Views
20
Comparisons
7
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

- Multichannel communications in the cloud: phone, email, chat, social media, www; - Full process automation in communications, sales and customer care based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

Offer
Learn more about Amazon Connect
Learn more about Focus Contact Center
Sample Customers
Capital One, Intuit, ChartSpan
Decathlon
Top Industries
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider16%
Media Company16%
Financial Services Firm6%
No Data Available

Amazon Connect is ranked 3rd in Contact Center Platforms while Focus Contact Center is ranked 22nd in Contact Center Platforms. Amazon Connect is rated 0.0, while Focus Contact Center is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Zendesk Talk, whereas Focus Contact Center is most compared with .

See our list of best Contact Center Platforms vendors.

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