Compare Amazon Connect vs. NetFortris Call Recording

Amazon Connect is ranked 10th in Contact Center Platforms while NetFortris Call Recording is ranked 16th in Contact Center Platforms. Amazon Connect is rated 0, while NetFortris Call Recording is rated 0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Avaya Call Center and Five9, whereas NetFortris Call Recording is most compared with .
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Ranking
10th
Views
46
Comparisons
43
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
16th
Views
19
Comparisons
9
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 50% of the time.
Compared 22% of the time.
Compared 17% of the time.
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Amazon
NetFortris
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Using NetFortris Call Recording, business calls can be easily and accurately recorded, on-demand or constantly through "always-on" functionality. Recorded calls can be played back through our easy-to-use web interface and offers single or multi-site support, a reliable and scalable architecture, secure data access, and advanced search capabilities.
Offer
Learn more about Amazon Connect
Learn more about NetFortris Call Recording
Sample Customers
Capital One, Intuit, ChartSpan
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