We performed a comparison between Ameyo Fusion CX and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"Modules of integrated ITIL managers."
"Self-service interface means people can check their own tickets."
"You can customize it and make it work to the client's needs."
"As of late, I really like the BI functions."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"Scalability is very good. We have scaled to more users and more functionality."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"The monitoring tool is in need of improvement."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"The cost of this solution is too high, which is why we're leaving."
"If I had to choose, it would be more around the user interface than the mobile experience."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. Ameyo Fusion CX is rated 7.0, while Clarity SM is rated 7.8. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Ameyo Fusion CX is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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