Compare Avaya Aura vs. Cisco Contact Center Enterprise

Avaya Aura is ranked 1st in Contact Center Infrastructure with 1 review while Cisco Contact Center Enterprise is ranked 5th in Contact Center Infrastructure. Avaya Aura is rated 10.0, while Cisco Contact Center Enterprise is rated 0. The top reviewer of Avaya Aura writes "Can enable any organization to become agile and dynamic in unified communications". On the other hand, Avaya Aura is most compared with Cisco Contact Center Enterprise, Genesys and Avaya Officelinx, whereas Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys and Avaya Aura.
Cancel
You must select at least 2 products to compare!
Avaya Aura Logo
5,193 views|4,407 comparisons
Cisco Contact Center Enterprise Logo
2,991 views|2,698 comparisons
Most Helpful Review
Use Cisco Contact Center Enterprise? Share your opinion.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Contact Center Infrastructure solutions are best for your needs.
370,827 professionals have used our research since 2012.
Ranking
Views
5,193
Comparisons
4,407
Reviews
1
Average Words per Review
92
Avg. Rating
10.0
Views
2,991
Comparisons
2,698
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 12% of the time.
Also Known As
Contact Center Enterprise
Learn
Avaya
Cisco
Overview
Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Offer
Learn more about Avaya Aura
Learn more about Cisco Contact Center Enterprise
Sample Customers
San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC HydroCimpress, Energisa, Raiffeisen Bank
We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email