We performed a comparison between AWS Directory Service and JumpCloud based on real PeerSpot user reviews.
Find out in this report how the two Identity and Access Management as a Service (IDaaS) (IAMaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is ease of use."
"Two-step authentication is very useful and important."
"Provides good performance and availability."
"I like the manageability. Activate Connect makes it easier to assign information and to manage the resources in the network."
"The most valuable feature is that because it's all in the cloud, you don't need to manage the infrastructure."
"AWS Directory Service is secure."
"We can provide specific access to people based on what they need from our accounts."
"The support is very good. I would rate the technical support as a nine out of ten."
"Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily."
"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."
"The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable."
"JumpCloud enables different kinds of connections and enables employees or subcontractors not within the company to connect to our network securely."
"Scalability-wise, I rate the solution a ten out of ten."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"The solution is stable."
"The group policy can be improved."
"I would like to see better integration with other business solutions."
"AWS could improve the number of regions. Azure has passed them. The ned more consistency, as far as the Northeast is concerned."
"Can be improved by including on-premises access for services through Identity Access Management."
"The solution lacks certain features."
"Some of the security protocols are difficult to understand."
"Our only complaint is that you cannot integrate your Exchange server. Or, if you are planning to install an Exchange server on your Amazon EC2 instance, then you need to configure Active Directory on EC2 instance. We would like for this limitation to be lifted."
"The AWS Directory Service should be easier to integrate."
"They need more straightening of the SSO capabilities."
"JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications."
"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"Support is not good enough."
"The visual tool and interface must be more fine-tuned."
"The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
AWS Directory Service is ranked 6th in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 12 reviews while JumpCloud is ranked 5th in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 16 reviews. AWS Directory Service is rated 8.6, while JumpCloud is rated 8.6. The top reviewer of AWS Directory Service writes "Extends AD identity and management capabilities to AWS resources". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". AWS Directory Service is most compared with Microsoft Entra ID, Microsoft Entra External ID, Google Cloud Identity, Okta Workforce Identity and Omada Identity, whereas JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Microsoft Intune, Cisco Duo and Scalefusion. See our AWS Directory Service vs. JumpCloud report.
See our list of best Identity and Access Management as a Service (IDaaS) (IAMaaS) vendors and best ZTNA as a Service vendors.
We monitor all Identity and Access Management as a Service (IDaaS) (IAMaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
