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BMC FootPrints Service Core vs CA Service Operations Insight [EOL] comparison

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between BMC FootPrints Service Core and CA Service Operations Insight [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
Scalability is customizable but it is somewhat limited in terms of how granular it can be
It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.
Anonymous User
The tools shorten our time to diagnose and resolve problems
It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
  • "Our costs are well over $250,000."
  • "This solution has good pricing."
  • "The licensing for FootPrints is a perpetual license with an annual support fee."

    • More BMC FootPrints Service Core Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about BMC FootPrints Service Core?
    Top Answer:Technical support is good.
    Read all 7 answers   →
    What is your experience regarding pricing and costs for BMC FootPrints Se...
    Top Answer:We only pay for a standard license.
    Read all 4 answers   →
    What needs improvement with BMC FootPrints Service Core?
    Top Answer:It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were… more »
    Read all 7 answers   →
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    Earn 20 points

    Ranking
    26th
    out of 49 in IT Service Management (ITSM)
    Views
    339
    Comparisons
    173
    Reviews
    1
    Average Words per Review
    329
    Rating
    8.0
    Unranked
    In IT Service Management (ITSM)
    Comparisons
    Also Known As
    FootPrints Service Core
    CA SOI
    Learn More
    BMC
    Broadcom
    Overview
    FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

    CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

    Sample Customers
    Cast & Crew
    Lexmark, HCL Technologies, Banese
    Top Industries
    REVIEWERS
    Healthcare Company43%
    Logistics Company14%
    Government14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Government20%
    Financial Services Firm14%
    Educational Organization14%
    Healthcare Company12%
    No Data Available
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise10%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise24%
    Large Enterprise59%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
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    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    BMC FootPrints Service Core is ranked 26th in IT Service Management (ITSM) with 10 reviews while CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). BMC FootPrints Service Core is rated 8.2, while CA Service Operations Insight [EOL] is rated 8.0. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". BMC FootPrints Service Core is most compared with ServiceNow, whereas CA Service Operations Insight [EOL] is most compared with .

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.