BMC FootPrints Service Core Reviews

Name: BMC FootPrints Service Core
Brand: BMC
Rating: 4 (10 reviews)

Vendor: BMC

4.1 out of 5

10 reviews
90% willing to recommend

716 followers

What is BMC FootPrints Service Core?UNIXBusinessApplication
Price:

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

Get the IT Service Management (ITSM) Buyer's Guide and find out what your peers are saying about BMC FootPrints Service Core, ServiceNow, BMC Helix ITSM and more!

BMC FootPrints Service Core is the #26 ranked solution in top Help Desk Software and top IT Service Management (ITSM) solutions. PeerSpot users give BMC FootPrints Service Core an average rating of 8.2 out of 10. BMC FootPrints Service Core is most commonly compared to ServiceNow: BMC FootPrints Service Core vs ServiceNow. BMC FootPrints Service Core is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 19% of all views.

Buyer's Guide

IT Service Management (ITSM)

May 2024

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Helped 769,630 peers since 2012

Featured reviews

ITSystemdd04

IT System Administrator at a healthcare company with 1,001-5,000 employees

Sep 3, 2019

We use the on-prem deployment model of this solution. Our primary use case is for our ticketing system, tracking system, and asset tracking system It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution. The workflow should…

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

Oct 12, 2022

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Feb 20, 2019

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

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BMC FootPrints Service Core market share

Product category:

As of April 2024, the market share of BMC FootPrints Service Core in the IT Service Management (ITSM) category stands at 0.2%, marking a decrease of 49.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Service Management (ITSM)

Key learnings from peers

Valuable Features

"Technical support is good."
"It is stable and its technical support is good and quick."
"This product solidly handles incident management, problem management, and change management."

Room for Improvement

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly.It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"The pricing could be a little lower and the product should cover more iTel versions."